@FBS Official Rep can you double-check this? Where would this appear? In a separate account or in the same account? If it was not paid, are you willing to at least pay this?
Did you also trade during/after the disputed period?
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Did you produce the backend logs for each trade to the client? Or fix trade report which show the depth of market snapshot during the problem period (for each trade)? Here is an example screenshot of how such a report might look like
View attachment 49313
This is the difference between just saying you are STP and proving it. There are only a handful of brokers I have personally seen that
can prove they are "True STP" (without fighting with their clients; they just naturally provide the real-time and post-trade information promptly when requested). There are thousands of entities with MT4 license, and only a handful can provide real post trade reports. That is beyond disgusting IMHO.
MT5 platform it is even easier to provide this post trade info, as it was specifically designed for multi-asset trading and direct LP/exchange connections.
The "virtual dealer plugin" could be gotten from MQ, but identical software can either be custom made, or gotten from the mt4/mt5 bridge providers; they all offer some variation of a "dealer" software also. It is not necessarily bad, as some tools are needed to measure the total outstanding risk. These tools
may be used for unethical behavior when you target a client unfairly without notice. Instead everyone should be getting identical trading conditions. Or you customize the trading condition
with the client's consent.
If you need to increase the hold time of the trades, just tell the client "hey, we need your avg hold time to be xx seconds. Can you do this?" Instead of advertising "hey we are STP/ECN. 99% of execution is 400ms avg. We can accept any strategy no problem".....only to cry when a [profitable] strategy comes along.
And it is always after the fact. Why not create the fair trading condition from the beginning??