SergeySergey1975
Private
- Messages
- 24
I am a client of this company, my account number is 1115774.
Earlier I left my review, where I mentioned the cancellation of the transaction as a result of which I lost 2 896,59 USD.
In the same review, I promised to give a more detailed description of this situation so that other traders understand what they face a profitable trading in this company.
I also carefully read the answer of the representative of the company mr. Mark Miller and would like to comment on it separately.
First of all, I would like to give a detailed description of this situation.
This company has recalculated the financial result of the closed transaction.
As it was - screenshot "As_It_Was".
As it became - screenshot "As_It_Became".
After the closed transaction, I checked the execution on the account, found that the company put a delay of 4 seconds on the execution - screenshot "Plugin".
On other accounts of the same type, the execution remained normal - screenshot "No_Plugin".
Put on the withdrawal of 1,600 USD. Brought quite quickly.
The next day on the following withdrawal received a letter that the withdrawal amount exceeds the deposit.
After that, there were quite lengthy clarification of the situation with the support and the dealing Department, after which the position was adjusted, as indicated on screenshot "As_It_Became".
The entire correspondence preserved, if there is interest, I can its also posting here, in my understanding of my demands were more than adequate and objective.
As an explanation, some quotes from the unnamed liquidity provider were sent - screenshot "Quotes".
Checked on the tick history of other brokers, all the price is better in my favor by 15-20 points:
FXPro bid/ask 15:30:01.062 1.30136/1.30136
Ducascopy bid/ask 15:30:01.046 1.30140/1.30156
Admiral Markets, MTrading, RannFX bid/ask 15:30:01.046 1.30136/1.30151
In general, as I have explained the to Department of dealing, I would be satisfied as a solution to this controversial situation, the provision of an official statement from the back-office of the notorious "liquidity provider" indicating these quotations.
Let even such curves, which were provided by them.
Obviously, it was refused.
Summarizing all:
1. The company does not make any compromises in this situation.
2. I am refused requests for an official report from their liquidity provider.
3. At the request to revise the result of the transaction taking into account the real market prices shown by the other brokers at the same time I also get a refusal.
4. The broker offered me to solve this issue through their regulator IFSC and I did it!!!
27.09.2018 I sent a request on this issue but so far I have not received any answer, from which I conclude that, as I said earlier - this regulator is only a store for the sale of licenses but not a third party that can put an end to this conflict.
And now a few words especially for Mr. Mark Miller.
Dear sir, in your answer, you say that I "continue to spread misinformation."
To this I want to answer that I consider myself right in this dispute and, as a free person, I believe that everyone's business is to protect their own interests, which I do.
Dear sir, in your answer, you say that "other clients’ losses were compensated".
To this I want to answer that it is only your words, not supported by any evidence. I studied in detail the forums on this issue and all I saw - claims to cancel profitable trades by your company. Not a word about you returning someone's losses I couldn't find.
Dear sir, in your answer, you say that "we know, you did not send any complaints to our regulator".
To this I want to answer that you're wrong and here's the proof - screenshot "Letter".
It's been over a month, but I haven't been able to get a single word in response to my request.
Of course, you can say that you can not influence your regulator, that you have no ways to communicate with it, and so on and so on, but the facts are - there is no difference whether you have a regulator or not, you have a license or not, in case of a conflict situation, an ordinary client of your company remains alone without any support from a third party.
I very much hope that the ForexPeaceArmy will be such a party.
Earlier I left my review, where I mentioned the cancellation of the transaction as a result of which I lost 2 896,59 USD.
In the same review, I promised to give a more detailed description of this situation so that other traders understand what they face a profitable trading in this company.
I also carefully read the answer of the representative of the company mr. Mark Miller and would like to comment on it separately.
First of all, I would like to give a detailed description of this situation.
This company has recalculated the financial result of the closed transaction.
As it was - screenshot "As_It_Was".
As it became - screenshot "As_It_Became".
After the closed transaction, I checked the execution on the account, found that the company put a delay of 4 seconds on the execution - screenshot "Plugin".
On other accounts of the same type, the execution remained normal - screenshot "No_Plugin".
Put on the withdrawal of 1,600 USD. Brought quite quickly.
The next day on the following withdrawal received a letter that the withdrawal amount exceeds the deposit.
After that, there were quite lengthy clarification of the situation with the support and the dealing Department, after which the position was adjusted, as indicated on screenshot "As_It_Became".
The entire correspondence preserved, if there is interest, I can its also posting here, in my understanding of my demands were more than adequate and objective.
As an explanation, some quotes from the unnamed liquidity provider were sent - screenshot "Quotes".
Checked on the tick history of other brokers, all the price is better in my favor by 15-20 points:
FXPro bid/ask 15:30:01.062 1.30136/1.30136
Ducascopy bid/ask 15:30:01.046 1.30140/1.30156
Admiral Markets, MTrading, RannFX bid/ask 15:30:01.046 1.30136/1.30151
In general, as I have explained the to Department of dealing, I would be satisfied as a solution to this controversial situation, the provision of an official statement from the back-office of the notorious "liquidity provider" indicating these quotations.
Let even such curves, which were provided by them.
Obviously, it was refused.
Summarizing all:
1. The company does not make any compromises in this situation.
2. I am refused requests for an official report from their liquidity provider.
3. At the request to revise the result of the transaction taking into account the real market prices shown by the other brokers at the same time I also get a refusal.
4. The broker offered me to solve this issue through their regulator IFSC and I did it!!!
27.09.2018 I sent a request on this issue but so far I have not received any answer, from which I conclude that, as I said earlier - this regulator is only a store for the sale of licenses but not a third party that can put an end to this conflict.
And now a few words especially for Mr. Mark Miller.
Dear sir, in your answer, you say that I "continue to spread misinformation."
To this I want to answer that I consider myself right in this dispute and, as a free person, I believe that everyone's business is to protect their own interests, which I do.
Dear sir, in your answer, you say that "other clients’ losses were compensated".
To this I want to answer that it is only your words, not supported by any evidence. I studied in detail the forums on this issue and all I saw - claims to cancel profitable trades by your company. Not a word about you returning someone's losses I couldn't find.
Dear sir, in your answer, you say that "we know, you did not send any complaints to our regulator".
To this I want to answer that you're wrong and here's the proof - screenshot "Letter".
It's been over a month, but I haven't been able to get a single word in response to my request.
Of course, you can say that you can not influence your regulator, that you have no ways to communicate with it, and so on and so on, but the facts are - there is no difference whether you have a regulator or not, you have a license or not, in case of a conflict situation, an ordinary client of your company remains alone without any support from a third party.
I very much hope that the ForexPeaceArmy will be such a party.