SamBatoche
Recruit
- Messages
- 2
Hello,
I have an account 12559 with a balance of 27 594.69 EUR with Land-FX, renamed recently LandPrime, for 6 years now.
The quality of service was quite fine, with reasonable bid ask spreads, no slippage, especially on exotics pairs that I tend to look at.
For the last year withdrawals started to be slower and slower, and communication more rare, which started to worry me.
But things got worse in the last 3months.
August 22nd 2023 I request a withdrawal of 5000 USD via TRC20 took 1 month to be paid after 5 emails and 10 WhatsApp messages to "Wena" who is supposed to be my relationship manager at Land Prime.I had to wait until December 8th, 2023, to get paid, but got paid.
December 7th I started here to be very suspicious, withdrawals were very long, Wena was answering rarely, so I decided to withdraw 9000 EUR to my bank account registered with LandPrime,
December 15th I sent a mail to help@land-fx.com and account@land-fx.com to complaint about the delay, and receive an answer the 19th saying:
Dear Client, Sorry for the late process, we would like to inform you that your withdrawal request is expected to be processed next week.
December 29th, still no news, I sent another mail and 10 WhatsApp to Wena.
January 3rd 2024 she answers apologies for the delay you will get paid in the next 2 weeks.
That was the last message I received, she stopped answering my next 7 messages.
January 16th 2024 without any answers, I send again a email asking what can I do to recover my funds, and asked if I had to contact the Financial Ombudsman.
February 19th 2024, so 2 months and 10 days after my request of withdrawing 9000 EUR, I receive that mail :
Dear Client, We would like to inform you that there is an issue with the trading of your accounts, and that the investigation will take approximately two weeks, and this all procedure is processed based on the terms and conditions that you have agreed to open your account.
I started to look at scams comments on FPA and saw that a lot of scam brokers were using this trick when they wanted to justify the fact they retain part or full funds of a customer. I didn’t answer straight away and contacted a lawyer, who told me to try first to talk to the Financial Ombudsman before the next step.
2 days later, February 21st another mail is sent from help@land-fx.com :
This email is to inform you that the compliance department will conduct an investigation concerning your unlawful transaction, in order to proceed with the investigation you should close the trading position before the market starts on the 21st of February, however if the trading is still going on we will forcely liquidate the mentioned matters. We will ensure that the investigation is conducted promptly
I have obviously no clue what unlawful transaction they refer to as it is a pure invention from their side. but it surely looks like a trick to keep my funds with no explanation or justification.
I have had no answers since.
The day after, they forbid access to my MT4 account, and to my client web portal. I have now no more access to any of my funds, trading platform or online cabinet.
I believe the company may be going through financial turmoil so they try to find some cash by illegally taking control of customers funds.
Be very careful of this company, and please if you can help in any way for me to recover my funds I’d be grateful.
I have an account 12559 with a balance of 27 594.69 EUR with Land-FX, renamed recently LandPrime, for 6 years now.
The quality of service was quite fine, with reasonable bid ask spreads, no slippage, especially on exotics pairs that I tend to look at.
For the last year withdrawals started to be slower and slower, and communication more rare, which started to worry me.
But things got worse in the last 3months.
August 22nd 2023 I request a withdrawal of 5000 USD via TRC20 took 1 month to be paid after 5 emails and 10 WhatsApp messages to "Wena" who is supposed to be my relationship manager at Land Prime.I had to wait until December 8th, 2023, to get paid, but got paid.
December 7th I started here to be very suspicious, withdrawals were very long, Wena was answering rarely, so I decided to withdraw 9000 EUR to my bank account registered with LandPrime,
December 15th I sent a mail to help@land-fx.com and account@land-fx.com to complaint about the delay, and receive an answer the 19th saying:
Dear Client, Sorry for the late process, we would like to inform you that your withdrawal request is expected to be processed next week.
December 29th, still no news, I sent another mail and 10 WhatsApp to Wena.
January 3rd 2024 she answers apologies for the delay you will get paid in the next 2 weeks.
That was the last message I received, she stopped answering my next 7 messages.
January 16th 2024 without any answers, I send again a email asking what can I do to recover my funds, and asked if I had to contact the Financial Ombudsman.
February 19th 2024, so 2 months and 10 days after my request of withdrawing 9000 EUR, I receive that mail :
Dear Client, We would like to inform you that there is an issue with the trading of your accounts, and that the investigation will take approximately two weeks, and this all procedure is processed based on the terms and conditions that you have agreed to open your account.
I started to look at scams comments on FPA and saw that a lot of scam brokers were using this trick when they wanted to justify the fact they retain part or full funds of a customer. I didn’t answer straight away and contacted a lawyer, who told me to try first to talk to the Financial Ombudsman before the next step.
2 days later, February 21st another mail is sent from help@land-fx.com :
This email is to inform you that the compliance department will conduct an investigation concerning your unlawful transaction, in order to proceed with the investigation you should close the trading position before the market starts on the 21st of February, however if the trading is still going on we will forcely liquidate the mentioned matters. We will ensure that the investigation is conducted promptly
I have obviously no clue what unlawful transaction they refer to as it is a pure invention from their side. but it surely looks like a trick to keep my funds with no explanation or justification.
I have had no answers since.
The day after, they forbid access to my MT4 account, and to my client web portal. I have now no more access to any of my funds, trading platform or online cabinet.
I believe the company may be going through financial turmoil so they try to find some cash by illegally taking control of customers funds.
Be very careful of this company, and please if you can help in any way for me to recover my funds I’d be grateful.