@Alonedevils sorry for delay, let's discuss further now.
You provided calculation for leverage 200, and your calculation is correct, but that is not the point. My positions would indeed be losing for leverage 200. Point is to calculate would my positions be losing for leverage 100? That is the point, since leverage of 200 was wrong on my account. You did not provide that calculation, so I am going to do it once again.
Let's have a look again on data for my positions:
i will be satisfy if you can attach a full trading history.
Here is trading history for my positions as well:
First, I am going to calculate loss for each of my positions for leverage 200 like you did. I must repeat, formula for calculating Profit/Loss is this: Profit/Loss = (closing price / opening price - 1) x Leverage x Margin. This formula applies always, for any instrument! That is formula how risk assessment is calculated and potential profit.
Margin for each position: Margin1 = 327.65 EUR, Margin2 = 294.99 EUR. Let's calculate losses for each positions on 7440 level for BTC. Exness charges commission of $7 for 1 BTC. EURUSD = 1.11765.
Loss1 = (7440 / 7324.02 - 1) x 200 x 327.65 = 1037.70 EUR. Commission1 = 7 x 10 / 1.11765 = 62.63 EUR
Loss2 = (7440 / 7326.53 - 1) x 200 x 294.99 = 913.73 EUR. Commission2 = 7 x 9 / 1.11765 = 56.37 EUR
So, total loss for my positions at 7440 level is: Loss = Loss1+Loss2+Commission1+Commission2 = 2070.43 EUR.
Total 1099.49 + 969.34 = 2068.83 EUR, from the movement of BTCUSD to 7440.00
Same like your calculations, numbers differs a little bit only because you calculated point profit to be 0.894 EUR, while it is 1/1.11765 = 0.89473 EUR.
Total 1099.49 + 969.34 = 2068.83 EUR, from the movement of BTCUSD to 7440.00, we can see that its almost -89% from your account and your buy limit order wasnt never trigerred because of low margin.
You are right! My buy stop orders should not have been open at level 7440 because margin level was too low, but my positions have been opened since Exness used hedge margin to be 0 for my positions. True hedge margin for BTCUSD is 1, and positions should not have been opened. This is one more mistake from Exness in my case, but irrelevant one for true point of my case. When you look at trading history you can see that first buy position of 9 lots was closed at level 7459.87, and then buy position of 10 lots on 7472.06 where stop out was triggered, very shortly sell positions were closed also at 7473.26 and 7473.54 level.
This is all fine if leverage was 200 on my account, but point is that leverage MUST BE 100! That is the point, that is data I worked with and made risk assessment with! Data written in MT4, margin written in MT4 must be Margin for 100 leverage, not for 200 leverage! That is the point of my complaint! We must calculate what would happen with my positions if indeed leverage was correct and 100 and data written in MT4 correct.
Let's look once again data for my positions:
Data is: Leverage = 100, Total Margin = 622.64 EUR, Margin1 = 327.65 EUR, Margin2 = 294.99 EUR.
Note: you cannot impose a margin of around 622.56 EUR, while you know for yourself what price is hanging on the front of your chart.
You are wrong! Of course I can use margin of 622.64 EUR since that is data written in my MT4. I opened 2 short positions for 10 and 9 lots sizes, that does not mean I sold 10 + 9 BTC like you think, I sold 10 + 9 contracts. Contract size must be 0.5 for margin calculation to be correct since leverage must be 100. You can not ignore margin in MT4 and calculate profit/loss with margin different from margin written in MT4. margin represents size of position, and Leverage x Margin represents money investment of position. Margin and leverage are the most important numbers in every position, if you have it, you can calculate profit/loss on any level.
@Alonedevils you must understand that I did not want to have short position of 10 + 9 lots, I wanted to have short position for 100 leverage and 622.64 EUR Margin, that is the point here! Thought I have that by opening 10 + 9 lots positions, but did not have that only due to WRONG leverage which was applied to my positions. I opened positions 2 x bigger then I wanted without knowing it, only because WRONG leverage!
Let's have a look at BTCUSD price action at time my positions were opened:
We can see that price peaked at 7525.56 level. So, we must calculate now what would happen with my positions if leverage was indeed 100. That is the point here!
Main calculation:
Loss1 = (7525.56 / 7324.02 - 1) x 100 x 327.65 = 900.27 EUR. Commission1=5 x 7 / 1.11765 = 31.32 EUR
Loss2 = (7525.56 / 7326.56 - 1) x 100 x 294.99 = 801.24 EUR. Commission2 =4.5 x 7 /1.11765 = 28.18 EUR
Total loss is: Loss = Loss1+Loss2+Commission1+Commission2 = 1761.01 EUR. This is maximal loss my positions would suffer if indeed data for my positions was correct, if margin indeed was 622.64 EUR with 100 leverage. Since my account balance is 2300 EUR and stop out level is on 0% margin level, that means stop out should be triggered if my account equity falls to 0. Lowest equity my positions had is 2300-1761 = 538.99 EUR. That is undeniable proof that my positions should not be closed due to stop out! That is the point here, that is how WRONG leverage impacted my positions. This is proof that what Exness claims that leverage change would not make any impact on my positions is false! It makes deciding change!
When we look at price action for BTCUSD we can see that price dropped to level 6855.70 which means my take profit level on 6900 is hit and profit of 3555 EUR is made. This proves Exness owes me 5855 EUR.
@Alberto Frattin I am showing once again with detailed calculations that I am right, and that you are wrong! I challenge you to prove me wrong, if you cant then pay me what you owe me! My case is so simple, and this is not case for any third party, like regulator or any other, to investigate. Exness should just pay me my funds, funds I would have if leverage was correct on my account. That is undeniable fact! Also, push your worthless FSA regulator to give results of their investigation. Time limit for answer is 3 months, and 8 months after my complaint is sent they still did not provide any concrete answer! Do not hide under skirt of fake regulator!
Stop out price for 100 leverage and Margin = 622.64 EUR calculation: To make process easier, we need one price for both my positions. Netting price = (10 x 7324.02 + 9 x 7326.53 ) / 19 = 7325.21, now we can calculate Stop out price from formula: (Stop out price / Netting price - 1) x Leverage x Margin = 2300 - commission, (Stop out price / 7325.21 - 1) x 100 x 622.64 = 2300 - 59.5, Stop out price = 7588.80. So, Stop out price which I wanted to have is 7588.80, price not reached for BTCUSD ! That is a fact! No stop out should be triggered, Exness must pay me 5855 EUR, that is amount they damaged my account by implying WRONG 200 leverage!