Saima Noreen
Recruit
- Messages
- 8
When can I invite broker?
Octafx team compensated some amount of an order not affected by arbitrage ( they call it arbitrage if you close a profitable order within 180 seconds) not all amount. But I agreed on that I'll call it resolved because I am keeping my word.Dear Saima Noreen,
We apologize for the delayed response. Unfortunately, it took us extra time to closely investigate your case with our team and review all the complications.
Upon looking into it, we've found that your account was under investigation by our Monitoring team as they detected unusual activity deemed potentially in breach of our Customer Agreement. The results proved the use of arbitrage - the only trading strategy we don't allow at OctaFX. Our team has sent them in the form of evidence via email, and following a series of exchanges, we can see that you came to an agreement, the orders not affected by arbitrage were compensated, and the issue is resolved.
By taking this chance, we wish to remind you that we forbid specific trading strategies that exploit the market and arbitrage is considered one of those. There's no place for malpractices at OctaFX, and our Customer Agreement underlines that your account could be restricted for engaging in activity like this. You can read it in full here: https://www.octafx.com/company/customer-agreement/.
We genuinely hope our reply clarifies your questions, and if there's anything else you'd like to bring in, please leave a message in the thread or get back to us at support@octafx.com.
Our team is always here to help and would be happy to address any following concerns.
Kind regards,
OctaFX Rep.
It`s always good to see resolved cases. Yo mods, can you please mark and move it to resolved folder??Octafx team compensated some amount of an order not affected by arbitrage ( they call it arbitrage if you close a profitable order within 180 seconds) not all amount. But I agreed on that I'll call it resolved because I am keeping my word.
I am grateful to FPA community and members for having my back here thank you.