Recent content by Authentic Trader

Update - FXCM ATG rep phoned late today advising that a credit has been approved and will hit my account in normal processing times. @4evermaat - they DID fix the commission and spreads within hours of my alerting my ATG rep. I didn't explain their trade adjustment limitations as well as Jim...

Update - Pharaoh, thanks for feedback. To everyone, FXCM called me again, this time one of the people from the Private Client Group. He explained in better detail the rule regarding refunds on stuff like this - it has basically to do with the fact to adjust trades after the the fact is in...

Update - I was talking with my ATG rep today about a different matter and before I hung up he said he wanted to talk to me about the spread issue. He told me the initial investigation did show that they were in error and when they switched my account from mini to ATG they forgot to change to...

Thank you Jason. I want to say that overall, in all my dealings with FXCM have been OUTSTANDING and every interaction with FXCM staff has been handled with professionalism, courtesy, great care. It's just the fact that they didn't make the switch to better pricing, AND when alerted to it, while...

I hesitate to call this a "scam" just yet, rather an oversight and sloppy account management. I originally opened a mini account, and received mini account spreads and pricing. On 11-8-15 at 8:04 pm, my qualifying deposit (trans ID 2015110600320205) was posted to my account and I should have...