Recent content by carlosconde

Not that I know of. The website only offers the possibility to contact them via email or chat. But they do not provide any ticket or ID to follow-up on the case.

They told me to wait for them to contact me. I haven't received any update from the case.

Still no updates from Octa. @FxMaster.

It's unbelievable. I have not received any answer yet. Neither by this means nor by email, nor by the support chat.

I have contacted support via email. Is there any other way to open a ticket?

Same as always, that they would check and contact me. I'm afraid I will get the same answer with the "reference number" which my bank has confirmed me that it was not registered in my account.

The bank expedited a document stating there is no operation registered in my account matching the reference number provided by Octa. Once again I contacted live chat and sent them the document and all my bank statements, again. I urgently need my money back. Do you have any news regarding...

Yes, I have contacted live chat multiple times, they ask me to send my bank statements and then they tell me to contact my bank. However, the bank says there is no payment registered and ask me to contact the sender.

No, only the same copy-paste answer with the RRN reference, which is not useful to track the transaction. The bank confirmed me there is no payment related to that reference and there are no transactions on hold nor in transit.

@FxMaster The bank confirmed me there are no operations in transit. The days continue to pass and I have not received any answer from Octa Fx. @OctaFX Rep, could you please help me? It's been a long wait since November, I need my money back.

I have exactly the same issue. The reference provided by Octa Fx does not show in the bank system. And my bank confirmed me there are no operations in transit. I have already provided Octa my bank statements on several occasions. Details here.

Hello The 1st of November 2023, I requested a withdrawal (W12784550) for the amount of 13,161 USD. The money was never credited to my account. I have contacted the Octa FX on multiple occasions via email and chat. Every time I contact them they ask me to send all my bank statements (which I...