Recent content by Chickbock

That WhatsApp group is full :(

Just had this when querying why some had adjustments and some haven’t.... Good evening, We are so disappointed and apologetic for these devastating trades. Our automatic trading software has never experienced a malfunction like this in the past and this has been a devastating development for...

Are you still in the positive?

I still don’t understand why some people have had an adjustment applied to put them back into positive....

My total balance after the loss on Friday was +£1700 now it states -£344. No adjustment applied yet so I am hopeful I am still to be audited / adjusted.

Good point ... but it was a different plane

I disagree, if they run a full investigation and restore funds and return back to normal that to me would give me confidence that they are fair and trustworthy. Safest time to ride a roller coaster is when it reopens after a crash (this is opinion not fact)

No but if I did not have any losses I wouldn’t be here searching for answers

I think and this is just my opinion is that they did trade on those instruments, they did make a loss. The loss has been spread uneaqually against accounts I would also say that some accounts haven’t seen any losses and they just need to spread it accross all investors meaning that the loss...

Surely with an incident such as this which seems to have effected everyone on a massive scale which could cause everyone to exit and lose trust someone would be working day and night?

I have just emailed them. I am assuming though that I will get a stock response for now as they would all be busy checking everyone’s account individually hopefully putting it right. Edit: got an auto response stating investigating

It would take them longer than 2 months to recoup the loss on my account is 60+%

No I called them.

Well this sucks. I do hope it is just a massive mistake. I called them this morning and got through to a Japanese sounding lady who said to just wait until the investigation is finished. I was hit with 4 big trades on Dash instant losses. They were lot sizes of 1.06 and 1.11. The biggest...