We're upset to hear of your experience, elbkk but please be assured that the steps we take for verification is to ensure the highest levels of protection for your funds & identity and is also based on the requirements set out by the jurisdictions we're regulated under.
We're glad to know that...
Hey there Draconium4kt! We're upset to hear of this experience. But please be assured that FXTM isn't stalling your funds on purpose.
We are only following the rules set out by the jurisdictions we are regulated under. We are allowed to process withdrawal transactions once all verification...
That's great to know, Pateeto! Always remember that FXTM is on your side and if you face any issues, you can always get in touch with our Live Support Team - they're available 24 hours a day, 5 days a week :)
Hello Pateeto!
We can see that this is your first withdrawal and your frustration/confusion is completely understandable. FXTM is on the side of our clients and we're here to guide you.
Since FXTM is a Regulated & Licensed broker, we follow strict verification rules to ensure secure payment...
Turing Test? We don't have Robots working for us, Gromvelt ;)
As mentioned before, our Live Customer Support Team comprises of individuals from different countries/regions in order to assist our clientele of more than 4 million clients from 150+ countries worldwide.
Super awesome, Satya! Always remember that FXTM is on YOUR side and if there are any issues or delays, we'll fix them ASAP because we know your funds are important to you.
Happy Trading! And if you need assistance at any time, you can always reach out to our Live Chat Team (they're available 24...
Hello Satya! Thank you for sharing these details and we're well aware of this issue and please be assured that we're working behind the scenes to rectify this.
FXTM processes successful withdrawals on a daily basis but yes, at times we face unforeseen technical issues and delays and we do our...
Hi NatureGirl! We did answer your question and we also provided helpful links. We're not sure what the concern here is. We're here to answer your questions. We're all ears!
FXTM is a global leader in online trading, NatureGirl and the "services" we provide is based on the industry we function in, which is - you guessed it - "Online Trading".
If you're not too sure about what Online Trading is, here are some helpful links you can go through to understand the...
Hi NatureGirl!
You can easily check the locations of our offices/branches through this link here: https://www.forextime.com/contact-us
We have a Support Team that comprises of members from different countries and regions and they are here to assist you with your Forex-related queries 24 hours...
That's super awesome, Texaco14! FXTM is on your side and we'll ensure any issues/delays are resolved ASAP.
If you need any assistance in the future, you can get in touch with us on Live Chat!
That's a great question, Texaco14!
You're right! As per the regulation, you are allowed to withdraw up to the same amount you deposited using the respective payment method.
Any profits made should be withdrawn through an E-Wallet (most popular ones are Neteller & Skrill) after activation.
Hello Texaco14. We apologize for this experience.
FXTM makes it a point to ensure payment transactions are processed hassle-free and if any issues/delays occur, we do our best to rectify them ASAP.
The rule of the card deposit/withdrawals are as per the jurisdiction we are under and we are...
This is wonderful news, Ahmed! As we've informed to you through our direct communication, FXTM always looks out for our clients and we do our best to improve services and resolve issues ASAP.
As you rightly mentioned, FXTM prides itself with processing funds and releasing withdrawals within the...
Thank you for your feedback, friendi and we have shared it with our specialists.
We always do our best to improve our payment process so our clients enjoy a hassle-free experience with FXTM.
Happy Trading!
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