At last, the company and I have agreed on a solution. Funds are already in my trading account and should be sent to me soon with the assistance of the customer support team. The company reacted to my complaint and I am more than pleased with the manner in which I was treated.
Thank you everyone. I have contacted my Bank and they have advised me collect all evidence and forward it on to them and they will then open a dispute to try and get this money back??!!!!
After my conversation with John Andrews Thursday he promised me that Alex Reynolds will be contacting me...
I deposited my money via Debit card? Any chance in recouping this via the bank?
Can you also confirm best agencies to lodge a complaint to. I know they are based in both Cyprus and now Belize... They are also looking to gain FSA approval in the UK????
This is a genuine case!!! I just do not know what to do.
Mike Tindall is the face of this company!! Who is married to Zara Phillips of the British Royal Family????? How does this happen???
I will be happy to speak to anyone who may want further information.
Thanks Garry
CAN anyone please help. I have contacted their customer complaints department and I am currently speaking with John Andrews and now expecting a call from Alex Reynolds.
I will be very grateful for any advice on my next steps. PLEASE!!!!!!!!!!!!
Email I sent to UFX:
Dear Alex Reynolds...
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