Recent content by ronaldv

I'm still using XM. My idea was not to take all of my money from XM and close my account with them. My problem was with a lost wire transfer. And that has been solved. I hope it makes sense now ;)

- not yet. My Skrill account is in USD, so I'll wait for the euro to recover value. I think you better move this to solved.

The issue with the wire transfer was solved but I still haven't received my money. You could either move it to resolved folder and I open a new case if my Skrill transfer doesn't work. Or you keep this thread here until I get my money.

- Yes, at least the money is now not lost, it's back in my XM account. - Yes, I did. They just said there was nothing to my name, which I now understand if it was the intermediary bank that refused the transfer. Indeed there should be no reason for the decline, it was the second time I was...

The €2000 have finally been credited back to my XM account. Apparently the payment was declined by one of the intermediary banks involved in the wire transfer. I'll try to withdraw with Skrill and update this thread.

Today, XM's support has finally sent me a swift's copy. Let's see what my bank has to say about it.

- Yes, here. - I've invited the guy who is supposed to be my account manager. Or didn't I do it correctly? I'll add their support email now. And that's all the emails I have. - I asked for transaction details (see 3rd contact above). Anyway my bank has informed me that nothing has arrived to...

@4evermaat: Thank you! I appreciate your help! This is the first major problem I have with a broker, so I don't know what to do! My history of deposits/withdrawals follows, it includes all transactions to the two accounts I had with XM until this month. Amounts in €. And this is the exchange...

Is it strictly necessary to post it? I'm not inclined to post those details. I'm not complaining about a faulty trade, but a withdrawal which has not been processed.

I didn't have problems with XM before, they were processing my withdrawals normally. I've been using them since 2016. My problem with XM started this month, when I requested a withdrawal which was approved and, according to them, sent on March 3 (see below), but today March 23 it's still not...