Recent content by The easyMarkets Team

Dear DrDean, we have been trying to contact you about this matter, however we could not reach you by phone or email. We are glad that this is now resolved. Should you require further assistance or if you have any questions please contact us directly on Live Chat through our website...

Dear Andrew, We have already replied and explained this thoroughly to you through various emails and phone calls. We even tried to see how we could find a solution, making an exception for the years of cooperation with us, despite of your breaching the agreement with different points, but again...

Dear Andrew, we are surprised that you did not manage to find us available through Livechat as our Customer Service Team is available 24/5 over the phone, email or chat to assist you with any inquiries. We do value you as an IB partner for 9 years and we want to believe that you have been...

Dear Andrew, thank you for reaching out to us. We have looked into your IB account and we can see that the commission you generated was derived from a client who was activated back in 2011. As per our Affiliation Agreement clause 4.6, “The IB shall be entitled to receive any commissions...

Hello, we always strive to provide our customers with the best possible trading experience and to ensure that our terms and conditions are clear to our traders. By accepting our terms and conditions you enter into a legally binding agreement with us where you also agree and acknowledge that you...

Dear Jacob, As previously mentioned, your funds are not lost and they are currently in your affiliate account. We are waiting for you to provide a proof of identification so that the final payment will be released.

Dear Jacob, You had advised us in a previous reply that you were ready to give every document required, so it is with great dismay that we read your last post. It has nothing to do with us trying to make things difficult for you, but just trying to verify the details in the waiver letter that...

Dear Lim Hoo Chon, We have looked into your account and we are really happy to see that everything had already been taken care of. Should you require any further assistance from us, we remain at your disposal.

Dear Jacob, Further to the email conversation we had with you after the receipt of the waiver, you were kindly asked to provide a copy of your passport. The reason we require the waiver letter to be accompanied with a passport copy is to match your passport details with the details on the...

Dear Jacob, As per our Terms and Conditions, we may request at any time additional information from an Affiliate if we deem necessary. Please consult the Affiliate General Terms of Business, paragraph 3.5: “Affiliate must provide true and complete information to BCM, as this may be requested...

Dear Jacob, You have expressed to us that you are not happy with your affiliate account through different forums and through direct communication with us. As per your request, we are in the process of closing your affiliate account and with issuing the final payment to you. For the time being...

Dear Jacob, I believe that we have explained in great detail how the CPA affiliate commission is triggered and why it was not triggered this month for your online affiliate account. If you still have queries regarding this, please contact us at cs@easymarkets.com, so that we can explain further.

Dear Jacob, After investigation, we would like to explain that the only reason your affiliate account did not generate commissions this month is because none of your clients completed the necessary and minimum Economic Value to trigger a CPA commission. We would like to elaborate further...

Dear Jacob, The reason why we were trying to contact you via telephone was so that we could explain the CPA calculation to you in detail. Since you were not able to provide us with your phone details, we believed it best to explain this all to you in writing. It seems that you have...

Dear Kevin, We are committed to making sure that our clients receive a high quality customer care so they are happy and satisfied at all times and it is unfortunate that you feel the opposite. You have been a trader with easyMarkets since January 2014 and had been trading extensively with a...