Recent content by Trade12

Hello Terry, My name is Lily and I'm a representative from Trade12. It would be of great help if you could provide us your MT4 ID so we can have your account checked with the respective department. Looking forward to your response. Best Regards, Lily

Greetings lowbw29! Please see the other thread here in Forex Peace Army. I responded there. Thank you. Best Regards, Lily

Hello Chakib, My name is Lily, and I'm a representative from Trade12, and I hear you regarding your withdrawal concern. As much as I would like to assist you regarding this matter, we would need more information from you. We would appreciate it if you provide your MT4 ID in order for us to...

Hello flyingkiwi2020, My name is Lily, a representative from Trade12. We appreciate you contacting us regarding your concern. As much as we would like to help you regarding your situation, we would need more information from you. Kindly provide us your MT4 ID so we can have the Finance...

Hello Ronald, My name is Lily and I am representative from Trade12. I appreciate you sending your concern, and as I understand, you have lost funds in your account through trading in the Financial Market. Upon checking your account with the MT4 ID's last 3 digits of *****756, the Finance...

Hello Syamirc, In cooperation with the Risk Department and Finance Department, we made a thorough investigation in your account history. According to the respective departments, you have been trading in our Company since May 2017. Since then, you have been making transactions to multiple...

Hello Syamirc, Upon checking your account with the MT4 ID of 1065480287, the Risk Department has advised us that they made a thorough investigation in your account and found that Scalping Activity was conducted from the 20th to the 23rd of November. As per the Finance Department, you also had...

Hello Pirand, We understand your concern, and we would like to help you regarding this as much as we could. Kindly provide us your MT4 ID in order for us to check your account with the Finance Department, and also have the Risk Department check the positions and trades that were executed. You...

Hello Nyeszo, According to the Finance Department, they will be providing you the ARN (Acquirer Reference Number) which you will present to your bank in order for them to track your funds. However, please do understand that due to the rapid currency exchange movements, there would be instances...

Hello Javorna, We understand your concern. However, according to the Risk Department, you have lost your funds fairly by trading. The information hereupon is not detailed. If you wish for a more detailed clarifications and information, kindly contact us at concerns@trade12.com or...

Hello Nyeszo, Upon checking your account (information provided by the Finance Department), your 11,000 USD withdrawal has already been released. Any delays of this withdrawal are occurrences the Company cannot control (like your bank processing and receiving the funds). Your current balance as...

Hello Nyeszo, We have already asked an authorized representative to speak with you regarding your withdrawal. Thank you. Best Regards, Lily

Hello Javorna, My name is Lily, a representative from Trade12, and I have read and understand the situation you’re in, but please be informed that 75 lots seem a lot, and that kind of activity must be reviewed by our Risk Department immediately. Kindly provide your MT4 ID in order for me to...

Hello Javorna, Like I said on your other message, please provide us your MT4 ID in order for the respective departments to check on your account’s activities. Your prompt response is highly appreciated. Best Regards, Lily

Hello Anniezz, The reason of Finance Department having to split your funds into two bank accounts is because when you deposit using different bank accounts, we have to send it back in the amount of which you had the two accounts deposited. For example, you deposited a total of 1,000 USD, 300...