Problem BigBoss froze my account and confiscated profits after manual trading – Requesting investigation

[yuga yamada]

ello, I would like to request help regarding a serious dispute with BigBoss.

I opened a trading account and traded manually using only the MT5 mobile app.

I did not use EA, VPS, copy trading, arbitrage, or any automated tools.

After I requested a withdrawal, BigBoss asked me to submit verification materials.

I fully cooperated and provided everything they requested, including:

• MT5 log files
• Complete trading history report
• Video selfie showing my face and trading device
• Screen recording of the MT5 mobile app

After submitting all documents, BigBoss suddenly:

• Froze my trading account
• Deleted my trading history from the platform
• Confiscated my trading profits

Their reasons were:

1. They claimed my explanation of trading strategy was insufficient
2. They said MT5 mobile logs did not contain trading records
3. They considered my evidence insufficient

However, MT5 mobile does not store detailed terminal logs like the desktop version.

All trades were executed manually from my smartphone.

I explained this multiple times and fully cooperated with all verification requests.

Despite this, my account was permanently frozen and my profits were confiscated.

I strongly believe this decision is unfair and I am requesting a fair and transparent investigation.

I am willing to provide any additional evidence if required.

Thank you for your support.

 

[FxMaster]

ello, I would like to request help regarding a serious dispute with BigBoss.

I opened a trading account and traded manually using only the MT5 mobile app.

I did not use EA, VPS, copy trading, arbitrage, or any automated tools.

After I requested a withdrawal, BigBoss asked me to submit verification materials.

I fully cooperated and provided everything they requested, including:

• MT5 log files
• Complete trading history report
• Video selfie showing my face and trading device
• Screen recording of the MT5 mobile app

After submitting all documents, BigBoss suddenly:

• Froze my trading account
• Deleted my trading history from the platform
• Confiscated my trading profits

Their reasons were:

1. They claimed my explanation of trading strategy was insufficient
2. They said MT5 mobile logs did not contain trading records
3. They considered my evidence insufficient

However, MT5 mobile does not store detailed terminal logs like the desktop version.

All trades were executed manually from my smartphone.

I explained this multiple times and fully cooperated with all verification requests.

Despite this, my account was permanently frozen and my profits were confiscated.

I strongly believe this decision is unfair and I am requesting a fair and transparent investigation.

I am willing to provide any additional evidence if required.

Thank you for your support.

Can we have an exact website address, please?

 

[yuga yamada]

Thank you for your reply.

The broker's official website is:
bigboss-financial.com

Please let me know if any additional information is required.

 

[FxMaster]

Thank you for your reply.

The broker's official website is:
bigboss-financial.com

Please let me know if any additional information is required.

Can you please share the latest reply you received from them on this issue?

 

[yuga yamada]

Can you please share the latest reply you received from them on this issue?

Thank you for your reply.

Below is the latest response I received from BigBoss support regarding this issue.


This is BigBoss Japanese Customer Support.


Regarding your request for a re-investigation, our compliance department has conducted another review. We would like to inform you of the result.





After the re-investigation, we regret to inform you that the original decision will be maintained.





As previously explained, during the investigation of your trading, the deletion of trading history and the account freeze were implemented for the following reasons:





First investigation:
In response to Question 4, “What was the basis for opening and closing your trades?”, you answered “Dow Theory + candlestick patterns.”
However, discrepancies were found between this explanation and the actual trading activity. Therefore, we requested trading application logs for further investigation.





Second investigation:
You submitted logs for the trading dates March 26, 27, and 31.
However, the logs contained no records of trading activity, so we requested that the logs be resubmitted.





Third investigation:
Your statement changed to claiming that the trading history was not saved in the trading application.
Additionally, the video selfie you submitted did not show the device used for trading at the time of execution.
Based on the responses from the three investigations, a comprehensive review was conducted, resulting in the decision to delete the trading history and freeze the account.





Furthermore, the materials you provided by email did not provide sufficient grounds to reconsider the decision.
We determined that your activities violated our guidelines and took action in accordance with Article 5 of our Terms and Conditions.





Please note that the guidelines and Terms and Conditions are contractual documents that you agreed to when opening your account.
We have taken appropriate action in accordance with these regulations.





We sincerely regret the inconvenience, but the final decision on this matter is to maintain the original judgment.

 

[FxMaster]

Thank you for your reply.

Below is the latest response I received from BigBoss support regarding this issue.


This is BigBoss Japanese Customer Support.


Regarding your request for a re-investigation, our compliance department has conducted another review. We would like to inform you of the result.





After the re-investigation, we regret to inform you that the original decision will be maintained.





As previously explained, during the investigation of your trading, the deletion of trading history and the account freeze were implemented for the following reasons:





First investigation:
In response to Question 4, “What was the basis for opening and closing your trades?”, you answered “Dow Theory + candlestick patterns.”
However, discrepancies were found between this explanation and the actual trading activity. Therefore, we requested trading application logs for further investigation.





Second investigation:
You submitted logs for the trading dates March 26, 27, and 31.
However, the logs contained no records of trading activity, so we requested that the logs be resubmitted.





Third investigation:
Your statement changed to claiming that the trading history was not saved in the trading application.
Additionally, the video selfie you submitted did not show the device used for trading at the time of execution.
Based on the responses from the three investigations, a comprehensive review was conducted, resulting in the decision to delete the trading history and freeze the account.





Furthermore, the materials you provided by email did not provide sufficient grounds to reconsider the decision.
We determined that your activities violated our guidelines and took action in accordance with Article 5 of our Terms and Conditions.





Please note that the guidelines and Terms and Conditions are contractual documents that you agreed to when opening your account.
We have taken appropriate action in accordance with these regulations.





We sincerely regret the inconvenience, but the final decision on this matter is to maintain the original judgment.

Steps to Follow to Draw Attention to Your Issue

Follow these steps to ensure your issue is addressed:

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License No.GB20025563

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[hong-]

Can you please share the latest reply you received from them on this issue?

check your own terms and conditions and confirm which regulatory authority has jurisdiction over your entity