When you browse http://www.fos.org.au/resolving-disputes/before-you-lodge-a-dispute/#id=member-check ,Hi 4evermatt, I have tried once again to contact them but have not got a response. Can I check where in that link did you get the complain contact? Thank you very much.
* click on "Check that your financial services provider is a member of FOS"
* search for direct fx
* look for the data for Direct FX Trading Pty Ltd.
You'll have the name of the contact of DirectFX for the FOS.