Problem Technical Lockout & Broken Authentication System — Goat Funded Trader Account ID: 167102

[Havi999]

Hello FPA Community and Goat Funded Trader Representatives,
I am opening this thread regarding a severe technical issue on the Goat Funded Trader platform that has locked me out of my active trading account and left me completely unable to manage my positions.
Account Information:

• Platform: Match-Trader
• Account ID: 167102

The Core Issue:
For a significant period, the standard password login for my Match-Trader account failed to function. I was instructed by Goat Funded Trader support to use a workaround: triggering the "Forgot Password" feature and using the automated "Send Verification Link" email to log into the platform.
On September 15, 2026, the Match-Trader application experienced a severe glitch and forcefully logged me out. Since that glitch occurred, the authentication system has completely broken down:

1. The original password remains non-functional.
2. The "Forgot Password / Reset Link" system no longer triggers. I am receiving zero automated emails from the platform to reset or authenticate my access.

Support Bottleneck & Safety Concerns:
I have attempted to resolve this through official support channels, providing full documentation of the issue. Front-line support agents continue to send automated, canned responses instructing me to use the exact "Forgot Password" function that I have repeatedly proven is broken. They refuse to manually trigger a password reset or escalate the issue to a system administrator.
Furthermore, when seeking assistance on their official Discord server, the support channels redirected me to a separate server filled with malicious actors attempting to gain unauthorized access to crypto wallets. This points to a severe breach in community management safety.

Note on Attached Screenshots:
I am attaching screenshots of the login errors, the automated support tickets, and the malicious Discord routing for review. Please note: Due to the extreme frustration of being locked out of my financial accounts and repeatedly ignored, I used some harsh language/swearing in my later messages to support. I sincerely apologize to the FPA community for the language in those screenshots, but it reflects how stressful it is to watch a system malfunction with zero human help.

Resolution Requested:
Because the firm is failing to provide the basic infrastructure and service I purchased, I am requesting that a Goat Funded Trader representative manually intervene to reset my Match-Trader credentials immediately. If they are technically unable to provide access to the platform, I request a full refund for this challenge account.
I am attaching screenshots of the login errors, the non-responsive support tickets, and the malicious Discord routing for the FPA team's review.

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[FxMaster]

Hello FPA Community and Goat Funded Trader Representatives,
I am opening this thread regarding a severe technical issue on the Goat Funded Trader platform that has locked me out of my active trading account and left me completely unable to manage my positions.
Account Information:

• Platform: Match-Trader
• Account ID: 167102

The Core Issue:
For a significant period, the standard password login for my Match-Trader account failed to function. I was instructed by Goat Funded Trader support to use a workaround: triggering the "Forgot Password" feature and using the automated "Send Verification Link" email to log into the platform.
On September 15, 2026, the Match-Trader application experienced a severe glitch and forcefully logged me out. Since that glitch occurred, the authentication system has completely broken down:

1. The original password remains non-functional.
2. The "Forgot Password / Reset Link" system no longer triggers. I am receiving zero automated emails from the platform to reset or authenticate my access.

Support Bottleneck & Safety Concerns:
I have attempted to resolve this through official support channels, providing full documentation of the issue. Front-line support agents continue to send automated, canned responses instructing me to use the exact "Forgot Password" function that I have repeatedly proven is broken. They refuse to manually trigger a password reset or escalate the issue to a system administrator.
Furthermore, when seeking assistance on their official Discord server, the support channels redirected me to a separate server filled with malicious actors attempting to gain unauthorized access to crypto wallets. This points to a severe breach in community management safety.

Note on Attached Screenshots:
I am attaching screenshots of the login errors, the automated support tickets, and the malicious Discord routing for review. Please note: Due to the extreme frustration of being locked out of my financial accounts and repeatedly ignored, I used some harsh language/swearing in my later messages to support. I sincerely apologize to the FPA community for the language in those screenshots, but it reflects how stressful it is to watch a system malfunction with zero human help.

Resolution Requested:
Because the firm is failing to provide the basic infrastructure and service I purchased, I am requesting that a Goat Funded Trader representative manually intervene to reset my Match-Trader credentials immediately. If they are technically unable to provide access to the platform, I request a full refund for this challenge account.
I am attaching screenshots of the login errors, the non-responsive support tickets, and the malicious Discord routing for the FPA team's review.

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One password reset takes this long?

 

[Havi999]

Finally it was fixed, but they didn't even notify me and before I found out, my positions were closed in SL. Unfortunately, this happened exactly when I wanted to close those positions, which was another reason why I was going insane with their responses.

For future reference, you need to use keywords "formal complaint" for them stop ignoring it or write it already in the first message. It will bypass this useless support layer. But they definitely should do something with support and how they are handling clients.