Dear traders, please check out my unfortunate experience before you plan to trade with this broker.
A few days ago, I registered my real account on VolumeFX. At first, everything was going well, I have both Chinese and Malaysian nationality, but I live and live in Malaysia for a long time, so when I register, I Use the Chinese passport and Malaysia's residential address as a certification file to upload and get their certification: they passed my documents the next day and notified me via EMAIL.
Subject :Your KYC Document Status
From :
Volumesupport@volumefx.com
Accept :
zhangyi9984@gmail.com
Date: April 12, 2019, 10:05 PM
Hello YI,
Congrats! We successfully reviewed your ID Selfie and are pleased to inform you that our compliance deparment approved it.
Regards,
Volume Compliance Department
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Subject :Your KYC Document Status
From :
Volumesupport@volumefx.com
Accept :
zhangyi9984@gmail.com
Date: April 11, 2019, 11:15 PM
Hello YI,
Congrats! We successfully reviewed your Proof of Residence and are pleased to inform you that our compliance deparment approved it.
Regards,
Volume Compliance Department
After that, I created a real account and made a deposit. After about two weeks, I made some money for the transaction, so I applied for a partial profit from them. But I didn't expect the disaster to happen. They refused my withdrawal request. , the reason is very unbelievable.
Subject :Your KYC Document Status
From :
Volumesupport@volumefx.com
Accept :
zhangyi9984@gmail.com
Date: May 2, 2019 8:14 PM
Hello YI,
We regret to inform you the ID Selfie which you have uploaded has been declined by our compliance department. Please ensure you follow all the guidelines and upload the appropriate documents as soon as you can to get your account verified.
Rejection Reason: KYC Rejection Your Passport is labelbed for China but your account is set to Malaysia. Please provide Malaysia Passport Thank you
Regards,
Volume Compliance Department
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Subject : Withdrawal request status has been changed to: Rejected
From :
Volumesupport@volumefx.com
Accept :
zhangyi9984@gmail.com
Date: May 2, 2019 8:14 PM
Hello YI,
Your withdrawal request has been declined. Please log in your Volume account to re-submit it.
Method: Skrill
Currency: USD
Amount: 500.00
Reason: KYC needs to be fully approved
Regards,
Volume Finance Department
When I uploaded my Malaysian ID card again according to their request, when I received their EMAIL, they didn't want to pay my withdrawal, so they refused again! God, I have uploaded my according to their requirements. Malay West comes with proof of identity.
Subject :Your KYC Document Status
From :
Volumesupport@volumefx.com
Accept :
zhangyi9984@gmail.com
Date: May 2, 2019, 11:16 PM
Hello YI,
We regret to inform you the ID Selfie which you have uploaded has been declined by our compliance department. Please ensure you follow all the guidelines and upload the appropriate documents as soon as you can to get your account verified.
Rejection Reason: Our Compliance team is looking more into this account We are finding it hard to accept these documents considering one from China was sent but you have a Malaysia passport which is documented in your account. We will have to keep you updated. We take this very seriously because we do not want to be subject to money laundering thank you for your patience
Regards,
Volume Compliance Department
I want to say here, if you want to trade with them, there is no problem. If you lose, this broker will do everything possible to refuse to pay the withdrawal when you make a profit. So traders please stay away from this broker, if you already I have traded with them, then I can only wish you good luck. I believe more and more traders will come here to dismantle them.
Also, here I would like to ask them, do traders with dual nationality cannot trade with them?
