Discuss XBTFX.io

[XBTFX]

a

Hello,

Happy to resolve this, we just need more info. We did not see a support ticket regarding this with more details. Please post the XRP TX id or send it to us in a ticket via support@xbtfx.io if you don't want it shown here.

Thank you

Apologies the image attachment was just noted. We have the details, thank you

 

[XBTFX]

Deposit Problem,not received my XRP in my wallet after 5 hours depositing.can you check for me please

Hello,

Thank you for your patience with this matter, we found the issue was there was no XRP destination tag sent with this transfer thus the funds went to into a main wallet and did not get allocated to anyone. The tag tells the system how to direct the funds. If your XRP wallet supports Xaddress, you don't need to enter the tag however in all other cases please note the destination tag when sending in the future. An example of a wallet that supports Xaddress is XUMM Wallet.

Regards,

 

[IrwanI]

Done and thank you for your help
Deposit receive

 

[XBTFX]

Hello everyone,

cTrader is now live at XBTFX.

https://my.xbtfx.io/en/trade/platform/cTrader

 

[IrwanI]

i will try soon

 

[IrwanI]

When for Phone App?