Eightcap Review

2.1 • 46 REVIEWS
Eightcap Pty Ltd
Updated: Sep 7, 2023
Eightcap is Australia regulated forex and CFD broker offering MetaTrader platform. Trading instruments include over 45 currency pairs, Bitcoin, Ethereum and other cryptos as well as indexes, stocks, precious metal and commodities as CFDs. Please read Eightcap reviews below and share your live trading experiences with it.
Other website of this company include https://cc.8cap.com.

Broker Details

Minimum Trade Size: 0.01
Maximum Leverage: 500:1
Minimum to Open Live: $100
Established: 2009
Address: The Rialto, South Tower Level 35, 525 Collins Street, Melbourne VIC 3000, AU, Australia
Contact: customerservice@eightcap.com, +61 3 8373 4800
Regional offices:
Regulators: ASIC #391441, FCA #921296, VFSC #40377
Prohibited countries: Show all >>
Trading platforms: MT4, MT5, TradingView
Web Trading: βœ… Yes
Mobile Trading: βœ… Yes
ECN: βœ… Yes

Trading Instruments

Currencies: (45+)
Cryptocurrencies: (300+) Bitcoin, Litecoin, Ethereum
CFD: (800+) Gold, Silver, Stocks, Stock Indexes, Oil

Trading Conditions

EAs/Robots: βœ… Yes
Scalping: βœ… Yes

Managed Accounts & Social Trading

MAM: βœ… Yes
PAMM: βœ… Yes
Deposit Methods: Bank Wire (BankTransfer/SWIFT), VISA, MasterCard, BPAY, Neteller, PayPal, Poli, Skrill, UnionPay, XPAY
Withdrawal Methods: Bank Wire (BankTransfer/SWIFT), VISA, MasterCard, Neteller, PayPal, Poli, Skrill, UnionPay, XPAY
* Please check broker website for more information
2.1 • 46 REVIEWS

Recent User Reviews of Eightcap

Spain, Spain,
Jan 2, 2023,
Registered user

Can't trade on Jan 2nd 2023 while forex market is open

Service use: Live Length of use: 0-3 Months
On Monday, January 2nd 2023, Eightcap seems to have the "market" closed (ERROR - Off quotes) when you try to open (close?) an order. Their quotes froze on the last day of 2022. Today there's holidays in USA,... BUT the forex is still open - I can place trades in other brokers.

This does not make any sense. Why can't I operate on Eightcap? What about my open trades?
Dubai, United Arab Emirates,
Dec 21, 2022,
Registered user

2.5 Secs delay in execution on The EightCap Live 04 MT4

Service use: Live Length of use: 0-3 Months
There is a 2.5 Secs delay in execution on The EightCap Live 04 MT4.
Can anyone explain this why is that so? It was not there before 3rd of Dec.
liege, Belgium,
Dec 12, 2022,
Registered user


Service use: Other Length of use: Have not used
I tried to open an account with them, and I couldn't verify my account, as they told me that I need to send them proof of residence. i had it attached but obviously they dont read there e-mails or they ignor there customers for an unknown reason.
I guess the problem of the salesman was that my nationality different from where I live. I have accounts with 2 different brokers and i never had this problem.
what is annoying like they pretend they are interested and they ignore the communication. anyway, there are 100 other brokers there. good luck
P.S: i know a freind who recomended them and they pay on time, and as per money management is good. this complain is about customer service not about trading or money problem.
Dubai, United Arab Emirates,
Sep 2, 2022,
Registered user

They CLOSED my trades without notice - SCAM ALERT

Length of use: 6-12 Months
Around 2 weeks ago Eightcap just closed my trades (100 lots!!! of oil). Without ANY notice!!!
Only 3 days later I received an email that they are terminating my account and I have 5 days to close and withdraw my funds.
Funny that they closes all trades alreaey before even informing me. Maybe it came in handy that 80% of my trades were in loss at the time they decided to close them.
Support said, they reserve the right to close trades whenever they want. Shocking!!!
I waited 2 weeks for an answer about the reason why they closed without notice, no answer...
2 traders have found this review helpful
Malaysia, Malaysia,
Aug 12, 2022,
Registered user

No withdrawal

Service use: Live Length of use: 6-12 Months
My account numbers are 414277 and 415506, and I have a total of $56,481 in my account. When I withdraw in February today, they found reasons to refuse my withdrawal. I found Eightcap's customer service and account manager through the background in the early stage, and they replied that they would help me deal with it. After a month or so, they find various reasons to prevaricate, and they have been emphasizing that please be patient, the financial team is dealing with it, it has been a few months, haven't it been dealt with? I am now disappointed with Eightcap company, their way of dealing with it is to keep shirk, making me physically and mentally exhausted, please customers take a warning, now I just want to get my money that should belong to me.

Feb 17, 2022 - 1 Star I opened an account with eightcap about 1 month ago and traded the Dow, I traded the Dow very well, combined with the current COVID-19 situation in the US, the volatility of the Dow is very strong, and then I made a profit, but When I made a withdrawal they rejected me for no reason. Waited for a week or so and they found a high-sounding reason to deduct my profit, their reason even said there was something wrong with their offer, and all my trading profits were cancelled.

I've been trading for almost a month, could their quote be wrong by a month? Do they only allow losses and not profits? They keep saying that they are ethical brokers, and they still do such ugly behavior. I demand that my profits be paid as soon as possible, or the next step is to file a complaint with the regulator.
Johor, Malaysia,
May 22, 2022,


Service use: Other Length of use: 0-3 Months
This broker is doing shady scheme which triggering ALL your SL even price never comes near of it yet, Believe or not it’s up to you, i have a proof of screenshot if u ask me
1 trader has found this review helpful
Kano, Algeria,
Jan 19, 2022,
Registered user

Eightcap Scammed me

Service use: Live Length of use: 0-3 Months
I made a deposit of $2500 to my eightcap account on 5th January, 2022. After trading for a day I requested a withdrawal the next day, it was at first "processing" until my whole account was wiped (including my deposit). Since then I've been sending various mails to their support team including my account manager which was never replied. So i decided to chat with their online support, they have been extremely rude to me, to the extent that they'll disconnect the call intentionally saying if i don't have "anything else to say". They claimed there was latency error from their server on 7th January, my trade occured on 5th January and I don't seem to understand how that'll affect my trades (including my deposit). Till date they have never replied my mail nor give me a proper explanation on why they do what they did but it happens that they did exactly the same thing to a friend of mine, the only difference is his withdrawal was approved and mine never was. They are typical scammers and everyone should stay away from them.
1 trader has found this review helpful
Reply by Eightcap submitted Jan 26, 2022:
Hello, thank you for your feedback. As an ethical broker, we must maintain price integrity, and not allow clients to be affected - or take advantage of - quotes that do not reflect fair market price. If we find a palpable error in pricing, trades made on that price are void in fairness to all clients, whether running a profit or loss
Judging by your review this may have been the case however we do not have enough information to verify your account, if you provide your details to our customer service team we can look further into this. Please get in touch via email (customerservice@eightcap.com) or you can contact us via phone at +61 3 8375 9700.
Malang, Indonesia,
Oct 22, 2021,
Registered user

My trading Issue

Service use: Live Length of use: 0-3 Months
Hallo Eightcap,
My trading account is 410278, I was trading at your company on 16th Oct 2021 from 16.59.57 server time till 17th Oct 2021 09:49:14 server time, which is a total of almost 10 hours of trading.I have made 359 trades in total, 23 of them are loss and 336 of them are profit. So, my total loss is 6.4% from my total trades.
On 18 th August, I received an email from your company that you will reverse my total profit of $72,085.42 , which you did remove from my 1 day trading.
I'm not happy with your explanation. how that could happen, your company got wrong pricing for many hours without anyone from your dealing room notice about this.IF you can do this, it means your company is not credible, you just use this excuse in the future to cancel clients profit. I don't even know and am able to verify which one of your clients that loss trades this pair and you cancel those losses as well.
As we know on this business client profit = brokers loss. If this is happening, it means your broker is not a reputable broker. I wont recommend everyone to trade with your broker.
Please respond to this message. as I am not happy with your company cancelling my profit. I want my profit to be re-instate
2 traders have found this review helpful
Reply by margarita.tzerova submitted Oct 28, 2021:
We take all feedback very seriously. We have looked into this for you. As an ethical broker, we must maintain price integrity, and not allow clients to be affected - or take advantage of - quotes that do not reflect fair market price. If we find a palpable error in pricing, trades made on that price are void in fairness to all clients, whether running a profit or loss; it is not a call we make lightly, and thankfully is very rare. If you need more information about this please contact our Client Support team via email, phone, or live chat and we will be more than happy to explain further. Also, we strongly urge you not to share your login details on a public website, as this could be a security risk.
Thai, Thailand,
Sep 26, 2021,
Registered user

Strongly not recommended

Service use: Live Length of use: 0-3 Months
Freeze without notice now 3.5 hours. Cannot buy/sell or close order.

My order from profit to loss

Not sure how they will resolve this situation
2 traders have found this review helpful
Reply by Eightcap submitted Oct 5, 2021:
Thanks for your feedback. Unfortunately, there was a pricing outage on our Crypto derivatives over that weekend. This was due to increased volatility in the Crypto market following announcements from the Chinese government.

Don't worry. Please get in touch with our support team and we will sort this issue out for you. If you experience any issues in the future then please do not hesitate to get in touch with us and we will be happy to help.
Melbourne, Australia,
May 16, 2021,
Registered user

Helpful and good fun broker

Service use: Live Length of use: 6-12 Months
I've been trading with Eightcap for just under a year and they are now my main broker. They've agot good education package with bkforex, now I see they have AI trading algos too. Lots of features and always nice to here an aussie voice when getting help. I'm happy to recommend them.
1 trader has found this review helpful
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Frequently Asked Questions

What leverage range does EightCap offer?

Eight Cap offers a leverage range of 1:1 to 500:1.

What is the minimum deposit for EightCap?

Registering a live account with EightCap is free but the initial funding for all available accounts is $100.

Does EightCap allow scalping and hedging?

EightCap does allow scalping and hedging, as well as Expert Advisor.

Is EightCap regulated?

EightCap group is regulated in 3 countries.
  • EightCap is a brand of EightCap Pty Ltd (ABN 73 139 495 944) regulated by the Australian Securities and Investment Commission (ASIC) with license No. AFSL 391441.
  • EightCap Global Ltd (Vanuatu) is regulated by the Vanuatu Financial Services Commission under company registration No. 40377.
  • Eightcap Group Ltd (UK) is regulated by the Financial Conduct Authority (FCA) of the United Kingdom under reference number 921296.