HugosWay review: Is it a legit or scam forex broker?
5 star HugosWay review by HeavenLeighRob, USA
I liked being able to open an account with $10 in the beginning. I know that isn't much to get started, but I was hesitant as a beginner and felt more comfortable starting with a small amount. I liked that this broker didn't pressure me to deposit more and that I was able to trade with lower than average spreads without depositing hundreds or thousands of dollars. It's also helpful knowing that their customer support team can be reached so easily in case it's ever needed.
What is HugosWay?
HugosWay is a forex broker online since August 2018. Headquarters is located in St. Vincent and the Grenadines and the broker is not regulated.
Hugo Fx trading instruments include over 55 currencies, 35+ cryptos, and 170+ CFDs including precious metals, stocks, indexes, and commodities.
MT4 platform is hugo sole trading platform. It is available as browser WebTrader, Mac and PC desktop versions, and also as Apple and Android mobile.
Hugo Way's special features are Bitcoin funding and withdrawals, and the notable company blog.
Please read HugosWay com Reviews below and share your live trading experiences with this broker.
|Minimum Trade Size:||0.01|
|Minimum to Open Live:||$10|
|Address:||Beachmont Business Centre, Suite 65, Kingstown, St. Vincent and the Grenadines, Saint Vincent And Grenadines|
|Trading platforms:||MT4, WebTrader, Desktop Terminal|
|Web Trading:||✅ Yes|
|Mobile Trading:||✅ Yes|
|Cryptocurrencies:||(35+) Bitcoin, Litecoin, Ethereum|
|CFD:||(170+) Gold, Silver, Other Precious Metals, Stocks, Stock Indexes, Oil, Other Commodities|
|News Trading:||✅ Yes|
|Deposit Methods:||Bank Wire (BankTransfer/SWIFT), VISA, MasterCard, Bitcoin, VLoad|
|Withdrawal Methods:||Bank Wire (BankTransfer/SWIFT), Bitcoin, VLoad|
Recent User Reviews of HugosWay
Can't make a withdrawal
I'm doing it correctly, but now I'm thinking they're just keeping my money, so they won't be getting more of it. CS hasn't been helpful. Lesson learned.
Great Broker who can be trusted
best broker EVER
Not many other brokers allow you to buy only 0.01 micro of cryto.
And AGAIN ...I hate FXCM that was in USA... and Me and others bankrupt them in USA....They were " regulated" haha...and cheating clients!
Hugosway ...is the best broker I have had so far! 500:1 even for usa clients.
NO BODY IS BETTER
Nov 3, 2017 - No Rating Hello. I want to highly recommend this broker who is also my friend. He is one of the only one offering FOREX BITCOINS at leverage 100:1. I am a refering broker there fyi and also a trader who you can folow with 93 % performance in 24 days. Not onoy does hugosways provide some of the best spreads and excutions in the market but we are all like a family there of clients who are fed up with regulated USA brokers. If you have a US regulated you cannot be put in a pamn account ( managed and get that 93 % ) .... REMEMBER FXCM USA...trading against their clients and trowing their winning client out! REMEMBER THAT JERK "jason" who works for fxcm representing them here? I am responsable ( me and others like me ) for BANKCRUPTCING them in USA and SEND THEM PACKING to other countries. At hugosways...I can sleep at peace at night with the best spreads and a honest broker. I have a link that you can request by email and you will not be charge 30% performance fee but only 20% . Even if I were not a ib for them ....I most highly recommend them and also LMFX...all the rest I just don't like them . I traded 20 years ...trust me I have seen it all. Most people are "o my God " not USA regulated...Seriously stop being mind controlled by USA....they dont want any of us to succeed bit ridiculous leverage of 50:1 ....you may as well burn your money !
NOT Regulated. They use bitcoin to get your money.
2. They use Bitcoin. Because it has no trace. Even when using Credit/Debit Card, the clients are redirected to a third-party to buy Bitcoin. That's Crazy. Meaning they don't want any paper trails. So that's negative.
3. The address "Kingstown, St. Vincent and the Grenadines" is totally FISHY too.
Because Grenadines is in Caribbean sea which is a location for shady brokerage. So stay away from this broker as they are anonymous and that they can disappear any time without notice.
In the end I am not saying the company is totally bad. There are many people working with them, and from the loos of the review response, it shows that they are trying to keep the good picture. You may trade with them, you may make good bucks, I am sure you can if you understand the market trends, but is your money secure, there is NO guarantee. So if you have no problem losing money, and you wana have fun playing in the market, go a ahead. But if you are a concerned person then find regulated broker for YOUR country. (Cuz some times even regulated brokers are NOT allowed to do business or have customer from certain countries. So DO your research.
Regulation comes with a downside. Regulated brokers need to pay hefty fees, which are ultimately paid by clients through hidden fees and/or commissions. Moreover, regulatory bodies impose strict limitations on the features that brokers are allowed to offer, such as leverage and trading strategies.
As an unregulated broker, we can provide clients with up to 1:500 leverage and we don’t prohibit any profitable trading strategies, such as scalping. Our clients are free to trade using their preferred methods, and should they have any questions, we are always available to assist. Moreover, we enable Bitcoin transactions as a quick way to deposit funds to your account and we do our best to process all withdrawals requests within 24 hours. For maximum security, we store all client funds in offline wallets and we encourage clients to use a Two-Factor Authentication setting when logging into their account.
Should you wish to open an account, we provide access to both Demo and Live accounts with a minimum deposit of $10. If you have any further questions, please get in touch with our 24/7 Customer Support Team, via Web Chat, email or phonecall.
This was true for your region at the time, we have multiple deposit and withdraw methods depending on clients locations, we are constantly adding more so please do check back with us every now and then. I believe for your location now there is Cards and Bitcoin and Wires available.
We are also adding CAD trading accounts very soon
I would be happy to personally review any issues you had if you can email me email@example.com
Stay away if you want succes in this business
for a good entry with bullishness with a strong conformation in a uptrend and they stop you out and take your money and let the trend continue the direction afterwards like I understand you win some and lose some but to keep losing like that lol you lost a customer and I promise I will never send people that way
have sex with them and make passionate love to their fix spreads
Stop Loss NOT honored
THIEVES!!! STAY AWAY and go to a different broker
The same thing happened in a London session, swiping my account and bringing to 40 and some change. The next day randomly - out of no where, my account was negative $10 and this morning two trades completely closed on their own.. I put a ticket in, lets see if they genuinely adjust
Lies about connections - Lead to a considerable loss
I run mt4 on my phone (Verizon or WIFI connection), a remote desktop with full network battery backup, and a VPS all of which held my account.
With 45 minutes prior to market close I was preparing to close my positions for the day. I had no connection on my phone, so i turned wifi off and restarted mt4on Verizon network. I still had no connection but still had internet service. I then jumped on my laptop on wifi and had no connection on mt4. I then restarted MT4 and still no connection. I then remoted into my desktop, no connection. One last try onto the VPS and still no connection. about three minutes later, surprise, I received connection but the market had moved a ton as it tends to do 30 minutes before the daily switches. Just as I went to close trades out, I lost connection again. Then about 10 minutes after the new daily started I received a margin call and thousands lost.
I reached out to their "team" and they claimed that they have no issues and that I should have logged off and re-entered my Password.
This isn't a matter of me not knowing how to use mt4, not having ample redundancies, and not having a stable network. This has everything to do with a lack of network stability on their side and/or manipulation. I have traded with several brokers over the years and I have never once had this issue unless the broker themselves had an issue.
They claim they had no server interruptions, yet several have reported on this issue on multiple occasions. It is clear to me that they do not and will not stand by their claim to technicalities and how they "refund" the customer.
Again, I am an extremely competent and experienced user of MT4 and setting up stable and reliable networks. I have never in 18 years had to log off and log back on to an account that was already running as a solution to a connection problem.
Thousands of dollars lost, learn from my mistake, stay away from this broker (it brings me no joy to report this, but the morality is clearly clouded here)
Josiah Myer (Yes I have an account with you, if they claim I don't, I will provides screenshots)
Hugo’s Way is Fraud. Please BEWARE.
12 months experience with hugosway
I used BTC to fund my account because it didn’t require any KYC (I like BTC because of its privacy aspect) When I asked a withdrawal because I am leaving their broker they made me take a selfie of me while holding an ID while holding a piece of paper where I had instructions of putting date/withdrawal amount/signature, they tell you it’s for ”safety purpose” Keep in mind that the only info they had was my name and phone number, for me this is total bs (I had an authenticator and been using the same IP/IPS since the opening of this account a year ago)
They don’t know how to do business, if a customer wants to leave just give him his money, because of this I will not recommend this broker to any of my friends+ will tell my close people to move over to vantagefx because they now offer BTC funding/withdrawal, better spread, more instruments..everything better basically except if you’re a 100+ lot trader. I will take 2 hours of my time posting this comment on every possible review website.
If you read this hugosway, consider paying your customer the respect they deserve, reputation is everything in this game. Imagine how much customers will look for another broker after reading this comment, a unhappy customer can have a huge effect these days with all the medias.
Scammers wtf I was in profit closed manually and you closed me as SL?
Horrible ... took my money
PLEASE STAY AWAY FROM THESE THIEVES
I have a terrible experience
complicated, plus another bad experience, One time I was trading oil, I was in a buy position, while some other brokers had the same buy at $20.00 and when i when to look at hugusway to place the same trade, they were trading at $26.00, OMG!!! that was a huge difference, that is stealing. Since then, i decided to walk away from them, Please please walk away from HugosWay, you will thank me later.
Avoid at all costs
All along there were red flags such as their lack of regulation, no phone, and their shifting funding methods. I thought their dropping of the bank wire option was to avoid the US regulatory regime but now I think it's just one more indication to run from these guys. Currently you can fund with Bitcoin, credit/debit via Instacoins, or VLoad.
When I first tried to withdraw funds Friday morning, it only gave me the option of a Bitcoin withdrawal. They rejected that and said I had to do a VLoad withdrawal as that was how I funded the account. So I submitted that. The website says withdrawals can take several hours. It's been over 96 of them so far (Monday evening). The only contact I have received was a Sunday night email questioning why I wanted to withdraw funds! Until I submitted a response, my withdrawal would remain pending as it has even after my response.
I have sent several emails and attempted to use their vaunted 24/7 chat service. The chat just runs through its scripted routine and you cannot talk with a customer service rep if they still have any.
I'm not sure if it's zoo monkeys or carnival barkers running this show but save your money and get a different broker.
B Booking Brokers
Each and every trade is processed via the Hugo’s Way aggregator, which guarantees the very best rates on your trades, as these are pulled from a pool of top-tier liquidity financial institutions.
Here at Hugo’s Way, client funds are segregated, kept completely separate from the companies. All clients are free to withdraw funds at any time with Bitcoin being the quickest method available. Submit a request and receive funds within 24 hours of submission.
We are saddened to hear of your bad experience and would love to learn more so we can investigate further for you. As such, we would like to invite you to get in touch with our team of professional support staff. Once you provide us with your MT4 account number and the ID of any affected trades, we will happily look into this matter for you.
Contact us 24/7 via LiveChat, email or request a call back at a time that suits you best.
Hugosway EXPOSED stole $90,000 from me
Please review the following screenshot that clearly highlights the pricing error
We responded to you with the following via support:
We are aware of an issue with the Dollar Index that mistakenly showed the price as around 100x that of the actual market price. This caused large profit and large negative on accounts that were not legitimate. We have ensured all those with negative accounts were set back to their previous balance and those with illegitimate profits were removed back to the actual account balance.
Stole my money
We have also analysed the trades that were placed which you can see in the following screenshot: http://prntscr.com/swsx1a . The red arrow shows the time and price your trades were entered (7 seconds apart). It appears that the two BUY trades were entered in an upward trend with the hopes that the trend would continue. Unfortunately a few minutes after the trades were opened the trend changed, which as a result of no stoploss in place, the account got margin called.
We cannot stress enough for traders to never share their account information with third parties. We can assure you that HW did not and will never open any positions for clients and categorically did not steal your money as your review claims.
SCAMMERS HUGOS WAY SCAMMERS! Run!
Not helpful I was lied to twice
the worst brokers scam
Very Scammy Broker - Poor Customer Service(Hugosway or Highway)
Hugo’s Way provides a safe and secure trading environment for clients through the award-winning MT4 platform. As an ECN/STP broker, we offer fast transactions without any intermediaries, meaning there can be no third-party interference whatsoever. Moreover, our low spreads are provided directly by our liquidity providers.
Since you have not provided any contact details in your review, we are unable to locate your account in order to look into your account history.
When trading with Hugo’s Way, clients can be assured that all funds are kept safe through our cold storage system. We also offer 24/7 customer support to provide clients with any assistance they may need at all times.
Please get in touch should you have any questions about your trades, by including your email address within your message.
Hugo’s Way Support Team
hugosway will not process my withdrawal
I also experienced not being able to close a position. It said ID not found. Terrible experience.
HUGOS WILL DELAY YOUR WITHDRAWAL
Hugosway server to MT4 response time is horrible
Often I have to close and reopen my MT4 with no response at all.
Whenever I reached out to their useless support department they always say reinstall MT4 but I keep my system and MT4 optimize.
The Company stole my funds
"We are getting back to you regarding your recent withdrawal request.
Be advised that we have implemented some new security measures, to ensure that our client's funds are safe when in our hands, and when passed on to the client upon request.
One thing that is important to be informed about is that your Margin Level will be taken into consideration, should you have any open trades. This is due to the fact that the price of an instrument can gap upon opening, which can increase the risk of an account going into a negative balance when not having a healthy Margin Level. As such, this is now part of our security checks when approving withdrawals.
This is simply one of the checks executed to ensure that your funds are being released safely. Even if you do not have open trades or low Margin Level, we still require this time to look into the withdrawal and ensure we are releasing it in a secure manner.
The withdrawal will be approved as soon as it is safe to do so. This is a security measure to protect both the trader and us as a broker. We will inform you via email if your withdrawal is approved.
Please note that this procedure could delay your withdrawal from 24-48 hours. You should receive the funds in a much less time frame than we provided, that timeframe is given just in case we need to do more thorough checks."
Then after 10 attempts of sending my photo verification with the withdrawal amounts they then prompted me to escalate my withdrawal query which led my account to be reviewed and then suspended.
3 weeks later after they suspended me, I receive an email stating that the funds I had in my wallet was transferred to a trading account.
This is wrong doing on their part and without access to my account there is no knowing what they are doing under my name.
This easily could've been avoided with better communication.
Scam Central Station
Scammers. Robs you of your funds and claims 'no liability' ALWAYS
Despite the plethora of 'bad reviews' and what appears to be 'fake reviews' found online on hugosway, I wanted to believe they were legitimate because of the variety of assets to trade on their platform and especially due to being able to fund and withdraw via bitcoin. However, having experienced 'not being able to close trades' TWICE within a year, for the same very 'suspicious' reasons stated as 'liquidity provider' issues.... I now report this online. So, what happened this time is;
*I couldn't close a trade in profit, whilst getting the error 'off quote' being displayed.
*I contacted them via their ONLY AVAILABLE MEANS of contact which is their 'live chat' on their website. Upon explaining the situation, and asking many many questions demanding some sort of actual feasible answer, after the very generic 'the investigative team has been notified and they will look into it and respond by email...' answer, after more questions, finally they responded 'the systems are down and the teams are aware of it..... our liquidity provider is also aware of it.....' And 30 minutes or more later, no response by email, no fix to the problem, nothing...
*I specifically asked them to answer "what happens to my funds while i wait for your team to answer via email? what is the trade goes against me? what if my account gets liquidate?....." To which, NO ANSWER AT ALL. Only a constant repeat of 'our team is looking into it right now and will follow up via email....' again and again and again.
*While i still wait with no follow up from this 'investigative team' to answer via 'email,' my account is about to get liquidated as markets move, and now the trade has gone against me
***I have ALL OF THIS DOCUMENTED via screen capture both pictures and video recording the live chat conversation via their website, and recording my mobile phone screen proving hugosway not letting me close my trade in profit on MT4
****FYI, this is NOT THE FIRST TIME SOMETHING LIKE THIS HAS HAPPENED. It happened either earlier this year (2021) or late last year (2020) as well. But last time something like this happened, they actually DID follow up relatively quick via email, rectified the situation, and made right with my funds lost as a result of the incident. HOWEVER, this time round, it is a much larger amount, a much bigger of a problem and situation, and apparently is happening to EVERYONE USING HUGOSWAY AT THIS EXACT CURRENT TIME SIMULTANEOUSLY.
Also, maybe i'm mistaken, but if it's really a 'liquidity provider' system down issue, it shouldn't take more than a few minutes if that at all for them to contact them to alert of a system down issue and to rectify it immediately. And as it's clear as day, it's all a lie, they are manipulating peoples' trades, i.e. highway robbery of peoples' live funds.
It seems i cannot upload screenshots and videos here, which i wanted to share with the world, to prove how blatantly hugosway is a illegitimate broker, displaying extremely suspicious behavior, all pointing to blatant 'robbery' of peoples' money.
>>> UPDATE: a few hours later..... Hugosway emails me;
They email after all of this, more than 4-5 hours later, NO APOLOGY, NO SOLUTION, NO ACCOUNTABILITY, AND DEFERRING THE BLAME ONTO THEIR 'LIQUIDITY PROVIDER,' CLAIMING NO LIABILITY FOR ANYTHING AT ALL. In addition, by this time, I went to bed only slept for 3 hours due to anxiety from this matter, the trade had gone way far against me and my trade was auto-closed and account liquidated. To which, again, hugosway claims 'NO LIABILITY. IT WAS THEIR LIQUIDITY PROVIDER, THUS, THEY ARE NOT RESPONSIBLE.' Serious!!!!?????
To prove, this is their actual email text copied and pasted here = "Dear Jung,
Please note that you can close your trade now. There was a disconnection on the side of our liquidity provider and some crypto pairs were not available during that time.
>>> FACT = HUGOSWAY IS A SCAM 100%, HUGOSWAY LITERALLY CAN ROB YOU OF YOUR FUNDS 100% AS PROVEN 100% FROM PERSONAL EXPERIENCE OVER THE PAST 12 HOURS,T HUGOSWAY WILL REFUSE TO TAKE RESPONSIBILITY FOR SYSTEM ERRORS BY BLAMING EVERYTHING ON THEIR 'LIQUIDITY PROVIDER' (THEY'VE DONE THIS LITERALLY EVERYTIME ANYTHING WENT WRONG WITH THEIR PLATFORM, ALWAYS THE SAME ANSWER OF 'THE LIQUIDITY PROVIDER IS DOWN' FOR ANY AND ALL PROBLEMS, MEANWHILE THEY ARE DOING WHAT > TAKING YOUR MONEY!!!!!! AGAIN, I SAY ALL THIS FROM PERSONAL EXPERIENCE USING HUGOSWAY FOR OVER A YEAR (SINCE JULY OR AUGUST 2020). SO AGAIN, TO BE CLEAR > "HUGOSWAY IS 100% A SCAMMING BROKER, THEY WILL ROB YOU OF YOUR MONEY."
Hugosway!!! STAY AWAY!!!
Please be aware that at Hugo’s Way we provide traders with same-day access to their funds as all withdrawal requests are seen to within 24 hours. Unless there is anything unusual or suspicious with your trading activity, we will not require you to answer any questions related to withdrawing. Should this not be the case, we have a system in place for AML procedures in order to protect your account.
Please contact our 24/7 support team should you require more information.
Manipulation, spread traps, stop loss hunting program.
Absolutely terrible spreads.
Limited deposit options.
Horrible withdrawal options.
Market timing off and not aligned with the rest of the worlds they should change their server times seeing as they do scheduled maintenance so often.
Customer service is terrible.
Leverage is the only thing they have going for them.
Surprised people haven’t sued this broker yet. Additionally, manipulate spreads to target people’s stoplosses and avoid take profits.
Their “liquidity provider” that they do often quote in response to these comments is none other than themselves because they don’t take trades to the interbank market.
Absolute trash of a broker. Wish it was somewhere where someone could sue them because in all honesty, they are the worst broker I have worked with in my 8+ years.
Hugo’s Way is an ECN/STP broker, meaning all client trades are sent directly to external liquidity providers. This means that no trades may be altered on behalf of a client as our quotes are provided by liquidity providers based on available rates at the time of trading.
Our withdrawal options ensure fast and efficient access to your funds at all times, as Bitcoin deposits are processed within 24 hours. The time taken for funds to land in your account after being approved depend on blockchain traffic at the time of transaction. With regards to server maintenance, which is carried out to ensure the smooth running of the platform, our team always informs clients of scheduled downtime prior to it taking place.
Since you have only provided your name and not your email address, we are not able to locate your account to look into your query. Please do get in touch with a member of our customer support team, available 24/7, should you wish for us to investigate your concern further: https://hugosway.com/
The Hugo’s Way Team
Terrible, criminals, unregulated.
Being an ECN/STP broker, all market orders are sent directly to our liquidity providers to exclude the possibility of any manual interference. This means that manipulating trades, spreads or market orders is not possible through our platform.
Based on the account ID provided in your review, we were able to look up your account and it appears that you have not incurred any significant losses when using our services. Moreover, you currently have open positions in profit, meaning that you continue to use our services even after posting this review.
We understand that trading can lead to feelings of frustration or disappointment at times, however, our 24/7 customer support team is always available to help. Should you have any questions, you may get in touch via the live web chat services on our website, or via email. You may even request a callback through our website, if you prefer.
Always freezes Lovks you out account saysaccount disabled” / Live Backup
This was due to our trading server being overloaded. Please could you refer to the following announcement where we addressed and fixed this issue on June 5th 2020 by launching an additional trading server to spread the load and optimised the existing trading server.
Please may i also highlight this section of the announcement:
What can I do if my trading was affected by downtime?
Hugo’s Way is fully committed to helping traders affected by infrastructure failures. If you feel that any positions were negatively affected through no fault of your own, please get in touch and quote your MT4 account number along with the Trade ID of any negatively affected trades. From here, a dedicated trading professional will review your account and look to reimburse you. Each Trade will be independently reviewed and cross-referenced with logged server issues.
Sort of fast withdrawal times
Cons: customer support is horrible. They take forever to respond and do not resolve issues. Their server will say “busy” and result in a closing trade with reduced or no profit. When you contact support they will blame it on YOUR internet connection and not credit your account. Their spreads are larger than other brokers. Their charts are not aligned with trading view.
Something is off about this broker. I’m currently looking for another.
Market Orders are processed instantly through STP execution to eliminate waiting times for orders to be filled with liquidity coming from top tier financial institutions. In terms of downtime, all clients are notified in advance to any instances of planned downtime on the MT4 Server. Regarding wide spreads, this is normal upon market open as there are far fewer traders, which in turn means less liquidity and higher market volatility, widening the spread. It is normal for this to occur on almost all broker platforms due to the same points outlined above. Avoiding holding positions overnight will help reduce the risk of unexpected price movements. That being said, Hugo’s Way is fully committed to helping traders affected by infrastructure failures. If you feel that any positions were negatively affected through no fault of your own, please get in touch and quote your MT4 account number along with the Trade ID of any negatively affected trades. From here, a dedicated trading professional will review your account and look to reimburse you. Each Trade will be independently reviewed and cross-referenced with logged server issues.
Hugo’sWay is a fully transparent online broker that strives to provide clients with an excellent trading environment coupled with a fully trained support team available 24/7. Please get in touch should you need any further clarification and we will be happy to help.
As an ECN broker, the price quotes displayed on our platform are constantly updated to ensure that we provide the best spreads directly from our liquidity providers. All market orders are executed using straight-through processing, to ensure no interference with client trades.
Since you have not provided your email address or account number, we encourage you to contact our 24/7 Customer Support Team by quoting your MT4 account number, together with the ID of any affected trades and an explanation of your experience in your message. Our agents are available via live chat, email or phone call, for your convenience. We look forward to hearing from you.
When depositing using a Credit/Debit Card, our clients are redirected to a third-party payment provider which allows them to buy Bitcoin and send it to their account directly. Once the Bitcoin is bought, the time taken for the funds to arrive in your account will depend on the blockchain traffic at the time. While this usually takes between 1 and 6 hours, the speed of the blockchain is not something that we can control.
Should you need any further clarification, please contact our 24/7 customer support team via Live Chat, email or by requesting a phone call.
We operate as a fully transparent ECN/STP Broker, and all orders are executed using Straight Through Processing to exclude the possibility of any third-party interference. Our margin requirements are in line with the industry standard, and we ensure that these rules are followed by all clients in order to protect their trading accounts from excessive loss.
I was unable to locate your account as you have not provided your email address or Account ID in your review. However, please be aware that we provide clients with the option to practice trading risk-free using a demo account, which allows you to get used to how margin levels and stop outs work on the MT4 platform. As an unregulated broker, we give our traders the option to trade using higher leverage than regulated brokers do. We suggest adjusting leverage settings according to the level of risk you are willing to take, and you can also practice trading with different leverage levels through a free demo account.
If you require any more information, we encourage you to get in touch with our customer support team, who are available to help with any questions or issues, 24/7. We look forward to hearing from you.
We are saddened to hear of your bad experience and would love to learn more so we can investigate further for you. As such, we would like to invite you to get in touch with our team of professional customer support staff. Once you provide us with your MT4 account number we will happily look into this matter for you.
This is a honest review (SCAM SCAM SCAM)
Thank you for getting in touch. We were able to locate your account and your chat history and found that our Customer Support Agents were helpful and professional when responding to your request and explained that we cannot be responsible for the trades that you choose to place. We always encourage traders to practice on Demo account first, do their own research and make use of stop loss/take profit and other MT4 features.
Hugo’s Way is an ECN/STP broker committed to ensuring maximum security on client funds by providing cold storage for all client deposits. We are able to offer fast transactions and low spreads, directly from our liquidity providers.
Our customer support is open 24/7 to provide clients with any assistance they may need at all times. Please get in touch should you have any questions about your trades. We wish you all the success and a positive experience with us!
Hugo's Way Support
Kind of sketchy
Please be aware that Hugo’s Way provides a safe and secure trading environment for clients through the award-winning MT4 platform. As an ECN/STP broker, we offer fast transactions without any intermediaries, meaning there can be no third-party interference whatsoever. Moreover, our low spreads are provided directly by our liquidity providers.
Since you have not provided any contact details in your review, we are unable to locate your account in order to look into your account history. We strongly advise clients to enable the 2FA function on their account for added security.
When trading with Hugo’s Way, clients can be assured that all funds are kept safe through our cold storage system. We also offer 24/7 customer support to provide clients with any assistance they may need at all times.
Please get in touch should you have any questions about our service or your account, by including your email address within your message.
Hugo’s Way Support Team
Stay away from HUGO....
At any time a trader feels they have had a trade negatively impacted we encourage them to get in touch with us quoting the MT4 account number and trade ID of any trade negatively affected. From here, one of our dedicated trading professionals can conduct an investigation, create a report and feed their findings back to you with a view to reimburse you if indeed - your position was affected through no fault of your own.
Please contact us via our LiveChat service, arrange a call back request or email firstname.lastname@example.org. We look forward to hearing from you and resolving this matter.
stay away from this broker.
We are unable to locate your account as you have not provided your email address in your review. We operate as a fully transparent ECN/STP Broker, and all orders are executed using Straight Through Processing to exclude the possibility of any manual interference. Our margin requirements are in line with the industry standard, and we ensure that these rules are followed by all clients in order to protect their trading accounts from excessive loss.
We provide clients with the option to practice trading risk-free using a demo account, which allows you to get used to how margin levels work on the MT4 platform. We also suggest adjusting leverage settings according to the level of risk you are willing to take, and you can also practice trading with different leverage levels through a free demo account.
In order for us to look into this issue further, we encourage you to get in touch with our customer support team, who are available to help with any questions or issues, 24/7. We look forward to hearing from you.
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Frequently Asked Questions
Is HugosWay a regulated broker?
HugosWay is not regulated at this time. There is no designated government or non-government body to supervise the activities of HugosWay or to resolve complaints.
Please read unbiased traders reviews on Forex Peace Army here: https://www.forexpeacearmy.com/forex-reviews/14070/hugosway-forex-brokers#faq-is-hugosway-a-regulated-broker
And recent forums posts here: https://www.forexpeacearmy.com/community/tags/hugosway/ to decide whether HugosWay is a good forex broker for your trading needs.
How long does it take to withdraw money from HugosWay?
- Bitcoin transfers happen within one day and can be tracked at blockchain.info.
- Withdrawals to cards up to the amount deposited by card can take up to a week to be credited by your bank.
- Withdrawals by bank wire are processed within 1 day, but may take up to 6 days to arrive.
How do I deposit money into HugosWay?
Where is HugosWay located?
What is HugosWay?
Is HugosWay legal?