HugosWay review: Is it a legit or scam forex broker?

I opened my account with Hugosway in 2020. I haven't had any issues with deposits, trades or withdrawals. The withdrawals took a few hours to go through the blockchain but the process was smooth. Hugosway have tight spreads and low commissions. Overall, I've been satisfied with my experience.

Apparently they are accusing me of latency arbitrage, which is impossible to detect if you are only avaliable to see the price data they provide, they allowed me to withdrawal smaller portions that I processed but then once I attempted to withdrawal larger amount all of sudden my withdrawals were starting to be delayed. Began to get this email

"We are getting back to you regarding your recent withdrawal request.

Be advised that we have implemented some new security measures, to ensure that our client's funds are safe when in our hands, and when passed on to the client upon request.

One thing that is important to be informed about is that your Margin Level will be taken into consideration, should you have any open trades. This is due to the fact that the price of an instrument can gap upon opening, which can increase the risk of an account going into a negative balance when not having a healthy Margin Level. As such, this is now part of our security checks when approving withdrawals.

This is simply one of the checks executed to ensure that your funds are being released safely. Even if you do not have open trades or low Margin Level, we still require this time to look into the withdrawal and ensure we are releasing it in a secure manner.

The withdrawal will be approved as soon as it is safe to do so. This is a security measure to protect both the trader and us as a broker. We will inform you via email if your withdrawal is approved.

Please note that this procedure could delay your withdrawal from 24-48 hours. You should receive the funds in a much less time frame than we provided, that timeframe is given just in case we need to do more thorough checks."

Then after 10 attempts of sending my photo verification with the withdrawal amounts they then prompted me to escalate my withdrawal query which led my account to be reviewed and then suspended.

3 weeks later after they suspended me, I receive an email stating that the funds I had in my wallet was transferred to a trading account.
This is wrong doing on their part and without access to my account there is no knowing what they are doing under my name.

This easily could've been avoided with better communication.

Been having issues with them for a while I had a negative balance on the secondary acc but I have lots of money on the primary acc. They told me I couldn't pay the negative balance with the money I have on their site "for security reasons" finnaly I gathered the money 27k us and they told me I would be able to withdraw right away once the acc is "verified". I sent the withdraw request almost 2 weeks ago and it's still pending and no one will reply they emails... live chat always say the same thing (we will send it to the payment team. Finally got a call back from them and they told me the request would be approved by Friday... it's been 9 business days since the withdraw request and still pending!!

Been trading with Hugosway since 2018 payouts deposits all perfect. never had a problem no problem with liquidity nothing. been getting paid like a G trading 100lots+ on forex pairs.
btc deposit withdrawal smooth
customer service great always 247
USA trader great service.
thankyou HUGOOO

I used to enjoy this broker. That is until I started making big money. Now I have issues to withdraw my money. It took over a year for their affiliate site vLoad to update my bank information. After a year of no withdrawals due to “paperwork error”, I finally made a withdrawal. Two months later, they change the site from vLoad to PayRedeem & now I have to re-enter banking information & I am currently experiencing same problem. They refuse to allow me to withdraw my money from their site & Hugo’s Way is in affiliation. No matter if I buy when bullish or sell when bearish, all my trades are in drawdown for 8+ hours, my profits run for 15-30mins & then reverse every time in every situation. Their is no direct number to speak to the broker. Big red flag