2.484 • 12 REVIEWS
Updated: Feb 27, 2024
Visit site


Established: 2016
Contact:, 1-646-980-3903
2.484 • 12 REVIEWS

Recent User Reviews of

Idstein, Germany,
Nov 4, 2023,
Registered user

Unfortunately, I can't recommend them. They don't keep what they promise.

Service use: Live Length of use: over 1 Year
Unfortunately, I cannot recommend the service of MyChargeBack (MCB).
Writing the whole story here would be too long. I contacted MCB in April 2022 as I was a victim in a pre-IPO Shares scam.
I was contacted very promptly by Estelle Richey (Sales) who promised me that I would receive a 'Cyber Intelligence Report and Bank Wire Intelligence Report' within a few days and the team would act quickly and keep me constantly and pro-actively updated and informed. Furthermore, she urged me to act quickly, as there might still be a chance for the transaction to initiate a call back from the bank.
Unfortunately, it took the case worker assigned to me more than a month and several escalations from me to start working on my case. Totally incompetent. And with that, the time for a recall had passed.
This was followed by a change of the case worker and a lengthy process with mini-steps and constant questioning and escalation from me, as nothing happened and everything took forever.
VERDICT: Good in sales. And after the contract was closed, I unfortunately only had quite incompetent clerks who didn't keep much of what I was promised in the sales call. So far (after 1.5 years) no result and if I don't do follow-ups, nothing happens for months.
Very disappointing. Would have preferred to save the money.
Gerard Mackle
Christchurch, New Zealand,
Apr 14, 2021,
Registered user

Do not pay for MyChargeback

Service use: Live Length of use: 0-3 Months
I was scammed from a fake forex platform in late 2020 to the amount of around USD$30,000 . Those details are irrelevant other than to state of had screenshots of all transactions and transfers to the fake trading platform by a complex scam.
I was contacted by MyChargeback and sold the promise which after 6 months I discovered was smoke and mirrors. All the numbers on their emails are disconnected and effectively they took another USD $2027 before commencing my " investigation". George Leader , David Gerzi , Joseph Croitoru ( director) are as guilty as the forex scammers themselves. Be warned do not go near this company.
1 trader has found this review helpful
Reply by James Bowen submitted May 24, 2021:
Gerard: We are disappointed that you chose to post a review here rather than contact your agent about the status of your case. If you are waiting for a response from your agent, and need to communicate with our Customer Satisfaction department, please contact us at We are looking forward to a positive outcome in your case.
Devan govender
durban, South Africa,
Jul 27, 2020,

Service use: Live Length of use: 6-12 Months
After being scammed by a company in China, I approached this company to assist to get money back. They wrote to my bank who of course did little to assist and wrote to the organisation. They asked me to review documents, which I did. I sent an email to them a few months ago and there has been no response to date. Its been nearly a year with little/no joy. The lack of response has been disconcerting however, I do patiently wait to see if anything comes of it. I would be cautious if you are South African as this organisation may not be so useful. I wait to see whether they will get any results.
1 trader has found this review helpful
Reply by James Bowen submitted Oct 15, 2020:
Devan: Yes, your bank was unfortunately not very forthcoming, and so we have had to embark on a much longer process than originally hoped for in your case. The waiting period for a response with the legal letters is certainly not easy, and the current phase of the process you are in - waiting for the regulator response, will be even longer. We are hoping for a positive outcome with the regulator.

You,(and potential South African clients) will be pleased to hear that a couple of months ago, we opened an office in Sandton to better serve our South African clients. The office is managed by Dawn Minaar, who has decades of experience in the South African banking system. Read the article here:
California, USA,
May 18, 2020,
Registered user

Yes somethings not right with this company. They took weeks to get back to me. Not sure if that a strategy or what but not impressed because they have an agenda. They told me $850 and 20% when we win the case. They agreed with everything I told them about my case was exactly in the lines of what they fight against. I did not sign up but I’ve been duped enough not to trust these guys! Company lists as New York based but calling from Israel says heck no in my red flag alert . Also the great reviews are fake and too generalized to be true from actual experience
Reply by James Bowen submitted Oct 15, 2020:
Raven, thank you for your "assessment" of our company, and you are fully entitled to not trust us, however, we do provide ALL potential clients with information about our company, including our membership in the American Bankers Association, and links to articles written about us in well-known publications. And we encourage potential clients to verify all of the information. The last thing we want is a client to contract our services when they have doubts about our company's legitimacy.

Regarding our locations, we are New York-based with offices in Israel, UK (London), and South Africa.

Regarding our great reviews, they are authentic. Our happy clients are happy, and they express how they feel, just like our unhappy clients do.
Mija, Liechtenstein,
Dec 26, 2019,

Dont use my service

Service use: Live Length of use: 6-12 Months
Dont use this service they will not help comeback pays money for nothing.
Reply by James Bowen submitted Jan 28, 2020:
You don't show up as a client in our system, so you must be faking a bad review (with bad grammar) to try to ruin our business. If you ever do lose money through a scam broker, please feel free to contact us.
Al Ain, United Arab Emirates,
Dec 11, 2019,
Registered user

MyChargeBack is a scam

Service use: Live Length of use: 3-6 Months
They promised to assist in refunding my lost money in scams. I paid them up front $4500 with a promise to pay 18% after successful chargeback. They initiated some write up and contact with one of my three banks, then they quit without any reason. I have been contacting them for the past three months with no response from their sid. I requested a refund but no response as well. They are Scam and cheaters. I don't know how people rate them five stars.

Nov 14, 2019 - 1 Star I approached to help in getting my money back from and Finq. Com who are both scams as many people know by now. They requested $4000 for their cases and assured me that I have strong case and they will help me with everything. They had a good start by providing some write up for one bank out of three that I was suppose to dispute with. After this they disappeared dispite my many emails to them they kept ignoring me since last Sep and no response on my request for refund. They are not trusted and not reliable. My advice is not to go with them and not to waste time and money with them because they cannot do liver as they promise.
Reply by James Bowen submitted Feb 27, 2020:
Auha4399, we cannot identify you as a client. In addition, we don't know why we would quote you $4,000 and then $4,500. If you are actually a client, we would love to know why you are posting a review here instead of contacting us directly.
Harold, United Kingdom,
Jul 31, 2019,

Thank You, thank You, Thank you

Service use: Live Length of use: 6-12 Months
After being scammed a sum in the six figures. I was getting no where fast and could not get any of my money back. I tried for over a year to no avail.
Once I contacted mychargeback the ball started to move.
After 2 months I got a small portion of my money back. The broker then started calling to negotiate a settlement on the rest of the fund, which I was able to recover. I don't really understand what Mychargeback did and had said to the broker, but it was apparent to me they put a scare to them. thank you again
brockworth, United Kingdom,
Jul 2, 2019,

mystery solved

Service use: Other Length of use: 3-6 Months
I cannot stop wonder, how this bunch of amateurs managed to get so many positive reviews. here is my experience.

I was scammed by a signal provider, who received payments from the brokers for bringing in new customers. I have lost 1 year worth of salary and I wanted it back.

I contacted MyChargeBack in good faith beginning of February, yet still not sign of my money neither any signs of any actual work done from their side. They are lying to me since day one. for example: I was told: 'we know best forex team, we can deal with them', however I find out after the payment, that they do not deal with signal providers, only brokers. They also told me: 'this is a straightforward case and it will take up to 2 months' or 'we WILL get your money back'.

Right after the payment of their fee, I suspected, that this is not leading anywhere and I have tried to get it back. they have not even got a chance to open my file yet. However they were acting like toddler throwing out toys from the pram - they hang up the phone on me saying, that they 'will see what they can do'.

It was a mistake to fall in for their marketing talks afterwards. Which by the way included 'what do you want now, Silvia?' when I was trying to ask questions.

After filling the third questionnaire in matter of 3 months (each time after I have chased them for an update), I have realised, that they actually does not even know what case they are on.

First step was to send out a 'poor mother of two loosing her life savings' kind of email to the brokers. this letter was sent from the 'legal department' to me FULL of grammar mistakes!!! I was furious as it took them 3 months to advise me about first step. and then this?

Yesterday, I had a call with my case handler who and he filled for me a form on the broker's website to launch a complaint as they did not replied to my first email of complaint. He asked me details, that they already have got on my file (if there is any at all) in order to fill the form. nothing else, just those details.

Even thou I have got a WRITTEN proof, that the signal provider was in contact with the broker and they have altered my account without my consent, there is nothing that this company can actually do for me.

During the process I was never updated, I did not know what is going on or what are the next steps.

02/07 update to the response of the MyChargeBack

I am not sure what exactly they mean by striving. Probably not lying to me about everybody being in a meeting when I call in to get an update... One of the brokers replied to me weeks ago and MyChargeBack have not done a thing. When I have asked about it yesterday, they were like...oh, we will let you know...and for the question, when? the answer was in 2 weeks what exactly they have done since they knew Vantage's position? NOTHING.

Once you have payed the their fee, that is it.

02/07 saga continues:
I have been contacted by their 'customer satisfaction department' and I have been offered a full refund for their services and I quote here: 'Please note that Section 4 obliges you to remove your Trustpilot review in its entirety before payment will be made'.

Another one just confirming the previous and the means, how they received such good reviews: 'Since you signed a legally-binding contract that obliged you to pay a retainer, we are under no obligation to refund you anything. It is our right, therefore, to include in this agreement a quid-pro-quo that you will remove the review you posted on Trustpilot in exchange for the refund.'
2 traders have found this review helpful
Makerua, New Zealand,
Jun 25, 2019,

Do not trust mychargeback

Service use: Other Length of use: 0-3 Months
Don't trust this company as they are not honest/transparent/. I contacted them and was told it would be $1200 US to file a case which is fine but I said I needed time to consider if I was going to proceed with the case and I would let them know my decision. I was told this was a New York based company and they are working from an office in New York. On checking the time in New York it was 3.30 am which is of concern.
A few days later another call from them saying had I made a decision because we should get started now, no I have not and I find you very pushy not unlike the company that scammed me to which the reply was I will leave it for a month and get back to you.

To days later they call again, oh has it been a month already I asked? No but we just wanted to check in with you, to which I replied I told you I needed time to decide.
Oh and what I'd the time in New York? To which he replied we are not in New York we are in Israel which is a huge red flag.

There are many things that don't add up about this company .
I have posted a review on trust pilot which they have had removed because they didn't like the honesty I relayed
1 trader has found this review helpful
Amsterdam, Netherlands,
Dec 18, 2018,
Registered user

My Charge Back is a team of professionals – they know how to navigate the charge back procedure and helped me a lot!

I don't know what Cearbhal's case involved, but mine was quite complicated. Right from the start My Charge Back told me that they can't guarantee 100% success in getting my money back but they will guarantee 100% effort in trying to do so. They were modest. They gave me 200%, if not more. My bank gave me 0%, which was the problem. My Charge Back had to appeal my bank's decision on my case directly to the banking ombudsman, who ruled in my favor. And then the bank still wouldn't budge. My Charge Back spent hours in phone calls with them fighting on my behalf and ultimately it made a difference. I have never seen such dedication to a customer. I recommend them to anyone and everyone who requires a professional fund recovery service.