If you are a trader you want to buy or convert currencies without delays. I was a verified customer from March 2019 and did a number of transactions with them. I recently deposited money that took forever to appear in my account and after asking customer service they told me they need to verify my identity first (which they had already done in March 2019), I sent the documents and they told me it is gonna take a few days to do it! You are not allowed to talk to a supervisor or anyone, they say wait for an email. They accepted my money without proper verification and now I have to wait until they get time to allow me to use my money?! Seriously? A serious trader stay away from these scammers!