No refunded is provided despite cancel within 7 Days
Service use: Live
Length of use: 0-3 Months
I was provided with a vps on 29thFeb, I decided to use my friend's beeksvps, and request for cancellation on 5thMar, which is just FIVE days. Christian was the support staff that reply that no refunds available unless its signup within 7 Days. So anyone knows basic maths to count number of days since vps was provided?
I purposely open ticket to ask admin to update OS b4 providing it to me, it was not done. Should it not be SOP to do so? I took it as cross mail that admin didnt read b4 creating and providing a vps. It was later done up properly which I am very thankful as there were 132 OS updates. Kudos for this earn at least 3 stars
then comes the surprise the restart and autologon.exe to help the mt4 startup when OS is is restarted is not working so have to send another ticket and realised after support staff answered that it was not the updated version? Admin/support helped me with the request to provide the updated exe and run it. Thanks again for quick response, would have earn 4 stars
The vps ping time to my brokerage ICMarkets was not as expected its 2.9MS to 3+MS, its still considered fast enuf for mt4 purposes. The autologon and restart exe does not reopen mt4 that was closed off somehow, it just reopen mt4 after OS restarts which dont really help as if sometimes mt4 gets disconnected due to some reasons or other and usually it starts automatically even after an update push by mql, once in a while it got stuck.
I still like their service, response is good, basic maths needs re-education, seriously fast!
INcredibly fast , support all time, answer is in the moment , i truely never had such support of a company so fast and so good in all my life, u recommend this company 100% , never had a probelm, and if you do so of any kind they answer and resolve inmediatly !
Chau, Kwok Wai,
Hong Kong, China,
Aug 25, 2020,
Service use: Live
Length of use: over 1 Year
Their service is amazingly fast. Whenever there is problems, they are there to help at a very quick manner. Best VPS I have used in the last 10 years.