EagleFX Review

I’m using this broker lately. Signing up was easy and it’s nice that you could deposit with a card. Customer support seems decent.

I opened an account so i could trade crypto during weekends and take advantage of the decent leverage they provide. I prefer to trade crypto on a broker rather than an exchange as they tend to confuse me, and all the hacking scandals you hear of. Account sign up was easy enough and i was up and trading within the same day. So far so good ive withdrew my account seed money so now im trading on free money

I am very surprised how professional eagle are and fast with dealing with withdrawals and questions. The spreads are competitive and there is plenty of crypto to trade on the weekends if that’s your thing

Always weary about trying new brokers but I wanted an MT4 broker that traded BTC 24/7. Spreads are very tight, so good for scalping.
Done 2 withdrawals of far and both was in BTC so received within 2 hours.

A good experience so far..

Started using these as I wanted to trade crypto at the weekend, they haven't disappointing. Leverage is great, spreads are low and I get my BTC withdrawals within a couple of hours.

On the Plus side they offer 1:500 with no limits on account size and no position limits and 24/7 customer service. On the negative side. If you go negative You have to replace the negative balance before you can continue trading. I don't know of any other broker that does that. And the current bitcoin spread is 1780 and just 10 on another broker I use.

Been with EagleFX since they launched and have had no issues to date. Customer support always fast to respond and Web Trader is a nice addition. I also trade cryptos so the 24/7 trading environment suits my needs.

EagleFX were recommended by a friend and I use them for my manual trading now.
24/7 crypto and 24/7 customer service and withdrawals were what won me over.
I like bitcoin trading see.
Had an mt4 issue the other day but was sorted out fairly quick.

I had orders running and the platform went down for over 15 hours with no explanation. Please very my chat with EagleFX:
Chat transcript:
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Name: Rolisha Cain
E-mail:
Phone Number:
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Nicole (Mon, 10/7/2019, 02:24:04 am Europe/Berlin)
Hello. How may I help you?

Nicole (Mon, 10/7/2019, 02:24:16 am)
Good Evening Rolisha, I hope you are well today.

Nicole (Mon, 10/7/2019, 02:24:18 am)
First of all, can I extend a very warm welcome to Eagle FX. How may I help you today?

Rolisha Cain (Mon, 10/7/2019, 02:24:27 am)
Hello

Rolisha Cain (Mon, 10/7/2019, 02:24:53 am)
MT4 server on my phone is not connecting

Rolisha Cain (Mon, 10/7/2019, 02:25:01 am)
is your server down

Nicole (Mon, 10/7/2019, 02:25:11 am)
May I kindly ask you if you are using the correct logging details, please?

Rolisha Cain (Mon, 10/7/2019, 02:25:24 am)
yes I'm in a orde

Nicole (Mon, 10/7/2019, 02:25:34 am)
May I kindly ask you for a screenshot, please?

Rolisha Cain (Mon, 10/7/2019, 02:25:41 am)
I have place an d order

Rolisha Cain (Mon, 10/7/2019, 02:26:09 am)
your server is timing out

Nicole (Mon, 10/7/2019, 02:26:23 am)
Rolisha, could you kindly provide me with the screenshot fo your MT4, please? That way it would be easier for our Trading team to find what is going on, please.

Rolisha Cain (Mon, 10/7/2019, 02:26:49 am)
do up have a app

Rolisha Cain (Mon, 10/7/2019, 02:27:02 am)
I'm typing from my laptop

Rolisha Cain (Mon, 10/7/2019, 02:27:28 am)
it will be impossible to send a screenhot

Nicole (Mon, 10/7/2019, 02:28:01 am)
If you are using MT4 on your phone, you can take a screenshot and send it to me to our email Support@eaglefx.com

Nicole (Mon, 10/7/2019, 02:31:32 am)
Rolisha, are you still there? Just making sure.

Rolisha Cain (Mon, 10/7/2019, 02:31:34 am)
Just sent screen shot

Nicole (Mon, 10/7/2019, 02:34:48 am)
Thank you, I have received it. may I kindly ask you if you are able to log in into your Eagle FX dashboard, please?

Rolisha Cain (Mon, 10/7/2019, 02:36:43 am)
yes

Nicole (Mon, 10/7/2019, 02:37:37 am)
Much appreciated. I'll wait for it.

Rolisha Cain (Mon, 10/7/2019, 02:39:20 am)
I can 't login on my laptop MT4

Nicole (Mon, 10/7/2019, 02:39:57 am)
Could you kindly provide me with a screenshot of your EagleFX dashboard if you are able to log in, please?

Rolisha Cain (Mon, 10/7/2019, 02:41:41 am)
just sent a pic

Nicole (Mon, 10/7/2019, 02:42:40 am)
I haven't received it yet.

Nicole (Mon, 10/7/2019, 02:43:40 am)
May I kindly ask you to resend it, please?

Rolisha Cain (Mon, 10/7/2019, 02:43:54 am)
yes

Nicole (Mon, 10/7/2019, 02:44:14 am)
Thank you. I've just received this one.

Nicole (Mon, 10/7/2019, 02:44:25 am)
Okay, so you only have issues with your MT4, correct?

Rolisha Cain (Mon, 10/7/2019, 02:44:56 am)
yes.... how can I close out my orders when I'm ready

Rolisha Cain (Mon, 10/7/2019, 02:45:15 am)
if MT4 not working

Nicole (Mon, 10/7/2019, 02:45:19 am)
I have kindly been advised by our Trading team that there have been some technical issues which our team is currently looking into it.

Please note that our team is looking into the matter should have the MT4 issue resolved as soon as possible. Thank you for your patience.
As we speak our tech team is working on solving this issue as soon as possible. Please accept our apologies for the inconvenience, our team is doing their best to solve the issue fastest they can.

Nicole (Mon, 10/7/2019, 02:45:43 am)
I will have to create a Ticket and assign it to our Trading Team. They will look into this further for you. Can you kindly provide me with your MT4 ID along with the Trade ID related to this loss in funds, please.

Unfortunately, we are not able to close this on your behalf.

Rolisha Cain (Mon, 10/7/2019, 02:45:49 am)
what about my order

Rolisha Cain (Mon, 10/7/2019, 02:46:05 am)
How do I not lose money ...this is bad business

Rolisha Cain (Mon, 10/7/2019, 02:46:31 am)
what other platform can I see my orders on

Nicole (Mon, 10/7/2019, 02:46:40 am)
I would kindly advise you to keep trying close the order and in the meantime to provide us with your MT4 and Trade ID in order to sort this out for you, please.

Rolisha Cain (Mon, 10/7/2019, 02:47:05 am)
what other platforms can I see my orders

Nicole (Mon, 10/7/2019, 02:47:20 am)
We apologies for this inconvenience, as previously said, our team is working on this as we speak.

We only support 1 platform which is MT4.

Rolisha Cain (Mon, 10/7/2019, 02:47:45 am)
what is web trader

Rolisha Cain (Mon, 10/7/2019, 02:47:55 am)
can I see my orders on that platform

Nicole (Mon, 10/7/2019, 02:48:03 am)
In order for me to escalate your query, I will just need the following information, please.

1) Trade ID
2) The MT4 account ID

Nicole (Mon, 10/7/2019, 02:48:19 am)
Web Trader is a web version of MT4.

Rolisha Cain (Mon, 10/7/2019, 02:48:45 am)
I don't want to close my orders right now but when I'm read I should be able too.

Nicole (Mon, 10/7/2019, 02:48:55 am)
If you are able to log into web version, please do try it and use it.

Rolisha Cain (Mon, 10/7/2019, 02:49:00 am)
How often does this happens

Rolisha Cain (Mon, 10/7/2019, 02:49:12 am)
Iam very upset

Rolisha Cain (Mon, 10/7/2019, 02:49:23 am)
I don't paly with my mony

Rolisha Cain (Mon, 10/7/2019, 02:49:26 am)
money

Nicole (Mon, 10/7/2019, 02:49:35 am)
To be honest, this is the first time that this has happened and our team is currently checking why is that and they will fix this as soon as possible.

Nicole (Mon, 10/7/2019, 02:49:44 am)
I understand you completely, really.

Rolisha Cain (Mon, 10/7/2019, 02:50:13 am)
where can I find my MT4 ID

Rolisha Cain (Mon, 10/7/2019, 02:50:34 am)
if everthing is frozen

Nicole (Mon, 10/7/2019, 02:50:46 am)
We would need MT4 account number, which is the number of your live account, and Trade ID is the ID of your order.

Rolisha Cain (Mon, 10/7/2019, 02:51:32 am)
Orders ID : __________

Rolisha Cain (Mon, 10/7/2019, 02:52:08 am)
Order ID: ________second order

Rolisha Cain (Mon, 10/7/2019, 02:52:53 am)
MT4 account # my login ID

Nicole (Mon, 10/7/2019, 02:53:03 am)
That is correct.

Rolisha Cain (Mon, 10/7/2019, 02:53:56 am)
MT4 ID:________

Nicole (Mon, 10/7/2019, 02:54:08 am)
Great, thank you.

Rolisha Cain (Mon, 10/7/2019, 02:54:22 am)
I have 2 orders in my que

Nicole (Mon, 10/7/2019, 02:55:15 am)
Could you kindly confirm that your trades are not affected at the moment, please? If those 2 trades which you have provided me are in any way affected, I could forward this for you to our Trading team to sort this out.

Rolisha Cain (Mon, 10/7/2019, 02:56:27 am)
They are affected

Rolisha Cain (Mon, 10/7/2019, 02:56:50 am)
I was going to put in my TP

Rolisha Cain (Mon, 10/7/2019, 02:56:56 am)
but can get on to do it

Nicole (Mon, 10/7/2019, 02:57:31 am)
Okay. As I am not a trading specialist, as previously said, I will kindly forward this to our Trading team to investigate this for you, after which they will contact you via email directly on this matter. Allow me one moment to do so, please.

I talked with their client service to ask for their liquid provider information. They claim that their liquid providers are regulated, but when I asked them who are the main liquid providers they are marketing with. They refuse to answer, giving an excuse that this is confidential.

I do not think this information should be confidential, and highly doubt their qualification for doing forex business.