1 REVIEWS
Traders Reviews
Rude Customer Service, Fake uptime Guarantee
Service use: Live
Length of use: 3-6 Months
FXHoster is very bad in Customer Service.
I've been using for 4 months & no significant issues however today VPS was not working for more than 24 hours. After complaining to Customer Service by raising ticket #298155 & Live Chat - it started working however during this period my EAs were stopped & lost some money as positions were not well managed. Provider claim 100% uptime guarantee, When I asked for compensation Customer Service rudely reply there is no issue in our VPS & you may cancel our service. I've shared all evidences including ping respnse, journal log etc which proves VPS was not working.
I strongly suggest not to use this VPS Provider.
I've been using for 4 months & no significant issues however today VPS was not working for more than 24 hours. After complaining to Customer Service by raising ticket #298155 & Live Chat - it started working however during this period my EAs were stopped & lost some money as positions were not well managed. Provider claim 100% uptime guarantee, When I asked for compensation Customer Service rudely reply there is no issue in our VPS & you may cancel our service. I've shared all evidences including ping respnse, journal log etc which proves VPS was not working.
I strongly suggest not to use this VPS Provider.