Pacific Union Review

1.925 • 21 REVIEWS
Pacific Union Limited
Updated: Apr 17, 2024 (.net)
Pacific Union is a forex broker. PUPrime offers the MT4, MT5, and WebTrader forex trading top platform. offers over 45 forex currency pairs, commodities, shares, indices, gold, silver, oil, bitcoin and other cryptocurrencies for your personal investment and trading options.
April-June 2021:  Multiple fake and highly suspicious positive reviews submitted for PU Prime, including two from inside the offices of PUPrime.

Broker Details

Minimum Trade Size: 0.01
Maximum Leverage: 1000:1
Minimum to Open Live: $20
Established: 2015
Address: 9A, CT House, Providence, Mahe, Seychelles
Contact:, +248 4373 105
Regional offices:
Regulators: FSA-S #SD050, FSCA #52218
Prohibited countries:
Trading platforms: MT4, MT5, WebTrader
Web Trading: ✅ Yes
Mobile Trading: ✅ Yes
ECN: ✅ Yes

Trading Instruments

Currencies: (50+)
Cryptocurrencies: (50+) Bitcoin, Litecoin, Ethereum
CFD: (825+) Gold, Silver, Other Precious Metals, Stocks, Stock Indexes, Bonds, Bond Indexes, Oil, Other Commodities, ETF

Trading Conditions

Hedge: ✅ Yes
EAs/Robots: ✅ Yes
Scalping: ✅ Yes

Managed Accounts & Social Trading

MAM: ✅ Yes
PAMM: ✅ Yes
Copy Trading: ✅ Yes
Deposit Methods: Bank Wire (BankTransfer/SWIFT), VISA, MasterCard, FasaPay, MobilePay, Neteller, PerfectMoney, Skrill, SticPay, UnionPay
Withdrawal Methods: Bank Wire (BankTransfer/SWIFT), VISA, MasterCard, FasaPay, MobilePay, Neteller, PerfectMoney, Skrill, SticPay, UnionPay
* Please check broker website for more information
1.925 • 21 REVIEWS

Pacific Union Most Helpful Customer Reviews

KL, Malaysia (Really inside the offices of PU Prime),
Apr 6, 2021,
Registered user

Excellent (I work for them so I have to say this)

Service use: Live Length of use: over 1 Year
I have been trading live with Pacific Union for about two years now. Execution is fine and platform very stable. There were also no issues with withdrawals or deposited. I only needed customer support a very few times. My questions have been answered within one day.
Forex Peace Army
Review moderation team note
5 Star Rating removed.  This reviewer has an IP that overlaps with 2 separate PUPrime employees.

Per FPA policy, the rating on this review has been set to Zero stars.
Dubai, United Arab Emirates,
Feb 18, 2022,

porblem solved

Service use: Live Length of use: 3-6 Months
Please be informed my problem is solved company is paying back my amount in full and have no further claims

Jan 17, 2022 - 1 Star I have USD 8000 in my trading account with Puprime and they have removed all of 8000 USD without any reason, there manager is not responding, their live support is not responding, they have taken away my 8000 USD, there is nothing. I need my USD 8000 that is removed from my account.
Taiwan, Taiwan, China,
Apr 13, 2021,
Registered user

My experience

Service use: Live Length of use: over 1 Year
At the beginning, I came into contact with Pacific Union, because I was new to foreign exchange and I was looking for a good platform for trading. I saw the article of by a service staff member in the community and asked for relevant information. She was very patient to introduce and assist. After evaluation The account opening and deposit for investment has been used for more than a year. The platform is very convenient for withdrawal and deposit. The design of the website is simple and clear. The service staff in places that If there is any don’t understand are available to get assistence at the first time. This trading environment makes me feel at ease.
Cletus Apeon
Abuja, Nigeria,
Aug 21, 2021,
Registered user

My Experience with Pacific Union

Service use: Live Length of use: 0-3 Months
My experience with Pacific Union has been awesome and is truly more than trading, with best offers and teaching instructors, good environment, is been more of family that make me feel home trading here and no intention of anytime ever.
I got to know about Pacific Union after series of blowing accounts and with a quest of better knowledge to through my mentor and leader of the Team Mr Idowu and i most say i have gain so much learning and trading, best spread, teachers and offers for better returns and also 50% deposit that i had never gotten anywhere which has greatly been helping my margin, thank you PU...
Jon Anderson
Auckland, New Zealand (Really the offices of Pacific Union in Australia),
Mar 31, 2021,
Registered user

Service use: Live Length of use: 6-12 Months
Well, I’ve been with Pacific Union for over 7 months, and I have no complaints at all.
Withdrawals - no problems at all there.
You get your own personal caseworker to help you with anything. Mine always gets back to me in good time. Remember you have to factor in the time difference.
The only thing I can say is the amounts of products are not that large as I expected. But the major ones are offered for sure.
But definitely my broker of choice.
Forex Peace Army
Review moderation team note
5 Star rating removed.

This review did not come from New Zealand.  It came from the same location in Australia used by an employee of Pacific Union ( to contact the FPA.

Per FPA policy, the rating on this review has been set to Zero stars.

Recent User Reviews of Pacific Union

Bayreuth, Germany,
Apr 12, 2024,
Registered user

Took 3,854.60 USD from my account

Service use: Live Length of use: over 1 Year
Trading account 986203.

The company withdrew USD 3,854.60 from my account, accusing me of a "breach of our Client Service Agreement." The company did not clarify exactly what I breached. Additionally, I requested a company representative to contact me regarding the case, but after 10 days, no one has contacted me.
Rahmoune Abdallah
Thionville , France,
Sep 7, 2023,
Registered user

Puprime won't let me withdraw for 6 months

Service use: Live Length of use: over 1 Year
First of all, let me introduce myself, I am Rahmoune Abdallah. I have been trading on the Puprime platform since August 2022, I lost a little money at the beginning, and then after I managed to earn large sums of money thanks to the strategy that I put in place but unfortunately Puprime have made me suffer since March 2023 they still do not want to make my money withdrawals and they have to send them all the documents to prove that it was me and how I was able to earn this money, I sent them everything as a document and even videos showing them everything in detail and I even have the proof, but They tell me your account is being processed even though I've been waiting for 6 months so be wary of this platform and above all don't put your money with them otherwise you won't have them later.
At the beginning they agree to make you payments withdrawals so that you don't leave negative reviews on their platform but as soon as you earn a lot more, they will make you suffer and you will never receive your money, in any case I wanted to share this with the new ones like that you are very be careful!!!!! I have all the proof that all my withdrawals have been refused since March 2023.
Nigeria, Nigeria,
Jul 10, 2023,
Registered user

Money removed from my account without notice

Service use: Live Length of use: 0-3 Months
On the 13th of June 2023, 3028.5 dollars was removed from my account after much enquiring I was ask to do kyc. In which I was asked to submit documents which includes statement of my bank account my I'd and documents for my landed property and I did a video of myself with all this documents and submitted it to them. And it is over three weeks now and am yet to receive feedback from them. Today I decided to withdraw my balance that is left there which is $2094.75 but they declined payment and was asked to talked to my account manager which I did. The account manager said my account is under kyc.. my problem is how long will this process take? This is over three weeks now.
1 trader has found this review helpful
Mhhamad Shhaib
SAUDI ARABIA, Saudi Arabia,
May 18, 2023,
Registered user

They removed my profit without any reason.

Service use: Live Length of use: 0-3 Months
Before a two weeks ago i want to deposit 30k usd to my PuPrime account, but then i deposit only 1k usd just to check first all the things on this broker like deposit withdrawal and commission etc.

so i started with 1K USD and they gave me 50% bonus on it 500$, ang then i start trading and open some trades on my accountand by chance after almost 2 hours the news of "Non Farms Payrolls" came and i got profit too fast its was enough profit on 1k$, the profit was 1229$ and then i close all the trades instantly because i never work on news. and on monday i have requested for withdrawal, but they removed my profit :( and i ask many time to support team and the manager "Eddie Choo" he just saying that i did wrong and i did arbitrage :D and they are saying you can withdrawal your fund but not profit, i am asking them to add my profit back from last 2 weeks but they are even not answering me.


2 traders have found this review helpful
Lagos, Nigeria,
Oct 18, 2022,
Registered user

Customer focused

Service use: Live Length of use: 0-3 Months
Pu prime is awesome
They are the perfect firm for beginners
They teach you to be profitable, they are not all about taking your money
They also have really great fee structure
1 trader has found this review helpful