Dukascopy review: Regulations, platforms, pros, cons, and traders ratings.

3.828 • 208 REVIEWS
Updated: Apr 9, 2024

5 star review by Alex, United Kingdom

I have simply never had a problem with Dukascopy, Swiss efficiency! I use the Jforex platform which is rock solid and constantly being improved. When I have a tech question I get a well thought out answer... The only pain is getting the account open in the first place, expect to have to produce a dossier of detailed information but even this is reassuring. They are not for €500 accounts but if you are trading €10k+ definitely recommended.

What is Dukascopy?

Dukascopy is a broker and a bank established in 2004 and has held a Swiss bank license since 2010. Dukascopy is regulated by FINMA (Switzerland) and JFSA (Japan).  Dukascopy Europe holds and EU license and is regulated by the Bank of Latvia.  Dukascopy SA's headquarters are located in Geneva, Switzerland, which is the head office of the Dukascopy group. and international offices include  Japan and Latvia.

Dukascopy offers proprietary JForex 4 trading platform which supports algorithmic trading, custom indicators, and has hundreds of apps available for it at Dukascopy app store. The popular MT4 and MT5 trading platforms are also supported.

Dukascopy trading instruments include over 60 forex pairs, Bitcoin, Ethereum, their own Dukascoin ( symbol: DUK+), and CFDs on stock indexes, bonds, precious metals and commodities.

Dukascopy TV is one of a kind studio located in Geneva featuring insightful market analysis and interviews with influencers. Please enjoy Forex Peace Army interview at IFX EXPO, Cyprus.

Dukascopy features live economic news calendar, news stream by MarketPulse and Reuters, SWFX Sentiment Index, and a host of other tools for traders.

Clients can open  account with Dukascopy Bank SA (Switzerland) or Dukascopy Europe. The Swiss and European branches both require an initial deposit of $100. Dukascopy Japan K.K. requires an initial deposit of ¥10,000. Investor protection limits and some other features also vary by jurisdiction, account type, and client profile.

Please read Dukascopy Reviews below and share live trading experiences with this broker.

Broker Details

Minimum Trade Size: 0.01
Maximum Leverage: 200:1
Minimum to Open Live: $100
Established: 2004
Address: ICC, Entrance H, Route de PrΓ©-Bois 20, 1215 Geneva 15, Switzerland
Contact: support@dukascopy.com, +41 22 799 4888
Regional offices:
Regulators: FSA #3010401095833, FINMA #CHE-112.086.322
Prohibited countries:
Trading platforms: MT4, MT5, jForex
Web Trading: βœ… Yes
Mobile Trading: βœ… Yes
ECN: βœ… Yes

Trading Instruments

Currencies: (60+)
Cryptocurrencies: (15+) Bitcoin, Litecoin, Ethereum
CFD: (1135+) Gold, Silver, Other Precious Metals, Stocks, Bonds, Oil, Other Commodities, ETF

Trading Conditions

Hedge: βœ… Yes
EAs/Robots: βœ… Yes
News Trading: βœ… Yes
Scalping: βœ… Yes

Managed Accounts & Social Trading

PAMM: βœ… Yes
Deposit Methods: Bank Wire (BankTransfer/SWIFT), VISA, MasterCard, Bank Gurantees, Credit/Debit Card, Cryptocurrency, Maestro, Neteller, Skrill
Withdrawal Methods: Bank Wire (BankTransfer/SWIFT), VISA, MasterCard, Credit/Debit Card, Cryptocurrency, Maestro, Neteller, Skrill
* Please check broker website for more information
3.828 • 208 REVIEWS

Dukascopy Most Helpful Customer Reviews

Lisbon, Portugal,
Apr 23, 2021,
Registered user

Great for Forex!

Service use: Live Length of use: 6-12 Months
Dukascopy is one os the most reliable brokers I know. Their execution is top notch and I simply love their own platform, Jforex (multiple times better than MT4).

I don't give it 5 stars because I mainly trade metals and their spread are a little higher than average, but I stick with them because the platform and execution.
For Forex instruments their spreads are really competitive.
2 traders have found this review helpful
Selim Hossam
Cairo, Egypt,
Apr 21, 2021,
Registered user

Dukascopy is good

Service use: Live Length of use: 6-12 Months
Six months without any problem so far..
Maybe a little issue, their customer service response take much time than usual

Mar 3, 2020 - 5 Stars I am new for using it but so far Speed & tools are good
Highly recommended to try it.
I will update my review later
1 trader has found this review helpful
Ukraine, Ukraine,
Oct 27, 2020,
Registered user

Service use: Live
Hi for everyone.
Now about Dukascopy Swiss Banking Group. I have been working with Dukascopy Swiss Banking Group many years.
For this time I did not have any problems.
Platform Jforex works very good and correctly.
Instrument for trading are more then enough ( Forex, CDF, Stocks).
Execution, takeprofit, stoploss, orders all super.
Education and support are execellent.
News and analytics are super.
Last time I am trading from mobil apllication, execution the same as Platform Jforex.

My opinion Excellent!

Thanks you very much for your attention.

Mar 26, 2020 - 5 Stars Good afternoon or good night for all.
Now about Banking Group Dukascopy.
A am having real account some years.
Now, my opinion.
Education support and news all are supper!
About platform, instruments for trading more then enough.
Execution of orders, buy, sell, take profit, stop loss and others orders all OK!
Last time I am trading from Mobil, all OK too.
My opinion excellent!

Thanks you for your attention.

Jan 25, 2020 - No Rating Education and support information is super!
Execution and platform are all OK.
Until l I do not have problems.

Reply by Dukascopy Support submitted Feb 10, 2020 Dear foreigner, thank you for the review! Should you encounter any issue in the future, feel free to contact our support desk support @ dukascopy.com. We will be happy to help!
2 traders have found this review helpful
Cambs, United Kingdom,
Oct 20, 2020,

Used Dukascopy for over 10 years - Excellent

Service use: Live Length of use: over 1 Year
I have simply never had a problem with Dukascopy, Swiss efficiency! I use the Jforex platform which is rock solid and constantly being improved. When I have a tech question I get a well thought out answer, when I had 'sign in' problems (caused by me) they were sorted quickly. The only pain is getting the account open in the first place, expect to have to produce a dossier of detailed information but even this is reassuring. They are not for €500 accounts but if you are trading €10k+ definitely recommended.
Namur, Belgium,
Sep 17, 2020,
Registered user


Service use: Live Length of use: over 1 Year
DUKASCOPY electronic platform is very intuitive: easy to understand how it works giving beginners the comfort for trading.

JForex platform has a high level of liquidity, accuracy and speed.

And last but not least, DUKASCOPY offers a strong regulation that guarantees my money and my personal data.

Mar 25, 2020 - 5 Stars Not the slightest negative thing to say about the platform : prices, orders, charts, alerts, reports & help desk,

Ask for a try!

Sep 2, 2016 - 5 Stars Excellent platform (and no useless information). Excellent trade execution. Good service.

Reply by Dukascopy Support submitted Apr 21, 2020 Thank you for your kind words! We hope your satisfaction will only increase as the platform develops. Should you have any doubts, comments or suggestions, don't hesitate to contact our help desk. It will be our pleasure to assist you!

Recent User Reviews of Dukascopy

Germa, Germany,
Apr 9, 2024,
Registered user

JForex4 is just the best tool.

Service use: Live Length of use: over 1 Year
Thanks, Dukascopy for continuously improving JForex4, really a great job from the developers. JForex4 is user friendly and has an Economic Calendar and backtest built in.  These help me to not move on to use different tools or keep open another browser to follow the news.

Jan 4, 2024 - 5 Stars Jforex4 is a great tool for trade and friendly users.
The new economic calendar is helpful, the new backend trade helps to improve the strategy.
Will be nice to see some learn links associated with the economic calendar to bring a better understanding of the group and event for each news. I'm happy and satisfied to continue using Dukascopy as my trade platform.

Aug 21, 2023 - 5 Stars Thanks, Dukascopy.
I identify by myself the problem and my mistakes.
Nothing to complain about, the opposite is a great job with Jforex4 and the reliable platform.
The dukascopy team has done an excellent job.

Jan 2, 2023 - 2 Stars I trade since 2019, and to be honest not had so many bad experiences that put me upset until today.
A few days ago, I observe that my position was closed because reached the SL, but the candle does not reach the value, at this moment, only a few candles after.
I contact support and I think the problem was due to slippage. I did not accept the answer from support, but what I can do!!!!
I remove the slippage and today the problem occurs again.
e.g. Sell on 1.0657, move SL to breakeven 1.0656 when the price was in 1.0652, and the price move back to 1.0655. The position was closed 1.06573 (Pay the commissions in this case)
The bad thing is that this happened several times today.

I did a test where at the same line where I put the SL I set a Sell order, the position was closed but the order was not triggered as the SL. (In all cases the candle did not reach the value where SL was set)

Because this happened several times today, I had the opportunity to do another test. When the position was closed I opened at the same time and I did not get 1 pip in advance which can be a potential benefit for me.

Based on this case, is not true that the issue can be caused by high volatility, probably is in the code in this case, and if we lose 1 pip when close, and do not win 1 pip when open means that is not a bug in the code.

In total, I lost 3 positions. The truth is that if the SL was not triggered unduly, I will certainly cover 10 pips (+-50$).

In this case, this issue affected badly the traders.

I opened today an incident whit PrintScreen and wait for the answer from the support.

Let's see if complain here someone looks as should be for this problem!!! unfortunately should be this way.

JForex4 was a remarkable improvement in the tool, Dukascopy has more to do, but I believe the dev team worked on it. As I said before until today was 5 * using Dukascopy to trade. But I think is time for Dukascopy to review the support and your own rules for the support team and maybe start to have support with real trader experience to understand and identify this kind of problem before it happens.
Because if this kind of issue was not corrected, means that is intentional. I only accept bad coding or wrong configuration if the loss is for both sides, some times we lose 1 pip some times Dukascopy loses, but this is clearly not the case here after the test and PrintScreen that I did.

***Attention I will review my post according to the potential answer that I will receive from support, to be fair your this review***

Reply by Dukascopy Support submitted Jan 6, 2023 Dear Trader,

Thank you for taking the time to write your feedback and contacting Dukascopy Support Team.
In regards to the orders in question, we have investigated the execution of the stop-loss order of the position provided to us.

First of all, we would like to highlight that, The Stop Loss order is an unconditional market close order on a trigger, associated to a specific position. The execution process of the stop loss order focuses on the probability of execution. The stop-loss order aims to close the position it is associated with in any market situation, especially in a volatile environment. As a result, the slippage of a stop-loss order cannot be defined at the trader level. Once the stop loss is triggered, the market order sent is unconditional and the order is parametrised accordingly to get the highest possible probability of execution at the best price offered by Dukascopy Bank. All else being equal, increasing the probability of execution places a burden on the price of such an execution, therefore, traders must remain aware, in all circumstances, that a stop loss order is like an option. Depending on the underlying market volatility, the probability of execution likely involves a slippage amount. The traders must keep in mind that a stop loss order execution price involves more slippage on average than traditional orders due to the quest for the higher probability of execution.

Additionally please note that, assuming that the order validation mode is disabled, a stop loss order to sell, placed with a trigger price equal or above the market bid price at the time the order is sent, and/or a stop loss order to buy placed with a trigger price equal or below the market ask price at the time the order is sent, will be triggered for execution immediately and without prior warning. As soon as the conditions for triggering are satisfied, the orders are sent for execution immediately, which was exactly what happened in your case. We’ve found that the stop-loss in question was sent to us on 2023-01-02 at the time when the order was received by our system the market bid price was corresponding to the condition of your stop-loss order, and fulfilled the order conditions. Your stop-loss order was therefore triggered and executed.

The order was executed with no slippage relative to the market price. For reference, we have provided all the documentation and screenshot in the support response to your original email.

We have not been able to find any fault in the execution of the stop-loss order in question. Please clarify your complaint if you disagree with our investigation results.

In case you shall have any additional questions please contact me at cs@dukascopy.com and I will be glad to assist and answer all your questions

Best regards
Dukascopy Support Team
Fozia Rahimtoola
Karachi , Pakistan,
Oct 31, 2023,
Registered user

Excellent Services and User-Friendly Features

Service use: Live Length of use: over 1 Year
I have a first-hand experience with Dukascopy, and I am delighted to share my positive feedback. My husband and I had a joint live trading account with Dukascopy, and we were impressed by the quality of their services and the user-friendly features they offer.

One of the standout features we appreciated was the hedging capability in their system. Being able to fully hedge our trades and reduce the margin to zero was truly remarkable. This feature allowed us to manage our risk effectively and provided us with peace of mind during volatile market conditions.

Another aspect that impressed us was the accuracy of the pricing. Unlike some other platforms where the executed orders may differ from the selected prices, Dukascopy ensured that the price we opened and closed a trade at was exactly the same as the price we had chosen. This transparency and precision added to our confidence in the platform.

Dukascopy's customer support team deserves special recognition. Whenever we had queries or needed assistance, they promptly responded to our communications. Their professionalism and willingness to help made our experience with Dukascopy even more positive.

In conclusion, our experience with Dukascopy has been exceptional. The platform's hedging feature, accurate pricing, and responsive customer support have made trading a seamless and enjoyable experience for us. I highly recommend Dukascopy to anyone looking for a reliable and user-friendly forex trading platform.

I would like to express my gratitude to Dukascopy for providing such a fantastic trading environment. Their commitment to customer satisfaction is evident in their services. I look forward to continuing my journey with Dukascopy and exploring more of their offerings.

Fozia Feisal Rahimtoola
Bulgaria, Bulgaria,
Sep 27, 2023,
Registered user

Very poor registration handling VERY POOR

Service use: Live Length of use: 0-3 Months
The support guy told me that my family name was the same as the family name of some woman that was accused in crime, and they wanted me to pull a non-criminal record. This means that everybody with this family must do it? How STUPID is that ?
I DON'T have a time to go and get a criminal record, as waiting one TAKES weeks. I escalated this to their management and waiting for somebody to actually help me ? Or they lost me as a client.
Mississauga, Canada,
Feb 8, 2023,
Registered user

JFOREX4 - Dukascopy - Best trading platform

Service use: Live Length of use: over 1 Year
I am using Dukascopy for many years, Some cool things about JFOREX platform:
It works on MacOS, Windows and Linux. I use first two.
Latest version of the platform is better and better every day. I do have premium subscription TradingView. Also great platform, but JFOREX if you do Java language is more powerfull, almost no limitations.
Trade execution is instant. Data stream stable. All you need to start trading and enjoy.
1 trader has found this review helpful
Warsaw, Poland,
Oct 10, 2022,
Registered user

nice plaform, has some quirks - can't depend on real-time volume

Service use: Demo Length of use: over 1 Year
I've been playing with Dukas systems since jForex3. I can say that I see the difference (for the better)

As one of few platforms Dukas offers own Volume in jForex (advantage for me) (but not in MT4 - sorry!) - verified on 2 DEMO accounts (had opened demo accounts on MT4&JForex platforms at the same time) - volumes differ.

Another thing to note - JForex account and MT4 accounts are not interchangeable. One cannot use the same login to check some stuff on different charting platform.

One big issue for me (that weighs heavily on my rating) - My trading strategy relies heavily on volume. So those who don't use volume, might not notice this issue.
Unfortunately the volume it is not that reliable as I would like it to be (in jForex).

Playing on DEMO account with decent connection, low latency, and mid-range computer - one has to refresh the chart whenever new bar prints (to get correct volume for that bar) - support cannot pinpoint why is that happening. Even with process all ticks turned on.

MT4 has some advantages (more user friendly I would say, lots of additional indicators) over jForex but JForex has its own strengths (like volume), pattern recognition tools.

Charting abilities of MT4 are well known to almost everyone, jForex4 platform is almost as good - has some quirks but is almost on par with MT4. (I love the ease of stretching lines in MT4 with SHIFT for every angle, which jForex has only basic idea - really miss this functionality in jForex - one can only make line stretch horizontally)

Propagation of drawn objects to all connected charts is very neat feature though sometimes annoying- overall in plus, kudos for programmers.

Other thing that stumped me was strange way of showing P&L in the account (jForex) - there is no easy way of telling how much one's account has in cash and how much in un-realized P&L when trade(s) are open - one has to take current Equity and substract/add Profit/Loss number - quite inconvenient for intraday/lazy trader ;)

Another advantage of MT4 over jForex platform is that MT4 has pretty useful trade statistics which i would like to see in jForex (maybe one day...) - especially creating detailed reports with visual equity graph and fancy statistics.

Frequently Asked Questions

Is dukascopy a good broker?

Unbiased traders reviews on ForexPeaceArmy is the best way to answer if Dukascopy is a good broker. https://www.forexpeacearmy.com/forex-reviews/52/dukascopy-forex-brokers.

Please come back often as broker services are very dynamic and can improve or deteriorate rapidly.

Additionally, we'd recommend to check recent Dukascopy community discussions: https://www.forexpeacearmy.com/community/tags/dukascopy/.

What is dukascopy connect 911?

Dukascopy Connect 911 is a messenger with an integrated payment system from a Swiss bank. The messenger has the following features.
  • Privacy. Use the secret chat function and your messages will disappear without a trace after closing the dialogue.  
  • Full access to Swiss bank services. A possibility to open an account online from any part of the world. Instant money transfers, payments, online currency exchange, deposits, virtual and plastic cards. 
  • Referral reward program. Invite your friends and get rewarded for each user who opens an account with Dukascopy Bank. The friends you invited will also receive a reward.

How do I deposit or withdraw money from Dukascopy?

Steps on how to deposit or withdraw money from Dukascopy.
  • Login into your live trading platform.
  • Open the "My Account" report.
  • Desktop Platforms: Go to "Account" > "My Account"
  • Mobile Platforms: Go to "More" > "Account" > "Account settings"
  • Locate the Deposit and Withdrawal sections in the report.
  • Click on Deposit or withdraw on the method you would like to use.

Is dukascopy regulated?

Dukascopy Bank is regulated by the Swiss Financial Market Supervisory Authority FINMA both as a bank and a securities dealer.

Dukascopy Japan, located in Tokyo, fully owned by Dukascopy Bank is also licensed as a Type-1 broker.

Dukascopy Group mainly provides online and mobile trading services through the SWFX - Swiss FX Marketplace.

Is dukascopy a true ECN?

Dukascopy Bank executes orders of market participants on a Straight Through Processing basis.

Dukascopy Bank has no dealing desk and makes no requote.

Forex ECN accounts are available in Dukascopy Bank.