Dukascopy review: Regulations, platforms, pros, cons, and traders ratings.
5 star review by Alex, United Kingdom
What is Dukascopy?
Dukascopy is a broker and a bank established in 2004 and holding Swiss bank license since 2010. Dukascopy is regulated by FINMA (Switzerland) and JFSA (Japan); headquarters are located in Geneva, Switzerland and international offices include China, Japan, Latvia, Malaysia, Russia, Ukraine, and UAE.
Dukascopy offers proprietary JForex 3 trading platform which supports algorithmic trading, custom indicators, and has hundreds of apps available for it at Dukascopy app store. Popular MT4 trading platform is also supported.
Dukascopy trading instruments include over 60 forex pairs, Bitcoin, Ethereum, their own Dukascoin ( symbol: DUK+), and CFDs on stock indexes, bonds, precious metals and commodities.
Dukascopy TV is one of a kind studio located in Geneva featuring insightful market analysis and interviews with influencers. Please enjoy Forex Peace Army interview at IFX EXPO, Cyprus.
Dukascopy features live economic news calendar, news stream by MarketPulse and Reuters, SWFX Sentiment Index, and a host of other tools for traders.
Clients can open account with Dukascopy Bank (Switzerland) or Dukascopy Europe. Swiss branch requires higher initial deposit of $5,000 vs $100 for the European one, investor protection limits also vary by jurisdiction.
Please read Dukascopy Reviews below and share live trading experiences with this broker.
Traders Reviews

Good Broker but...
About withdrawal, this takes about 6 days, it is not the same day, like other brokers, If you decide to use MT4, instead his own software, they punish you lowering leverage of your account, from 1: 200 to 1: 100, For the rest, it is a good broker, it is very well regulated and gives a good service.

every thing is
i back to trade again with Dukascopy
it was just yearly update information
Apr 22, 2021 - 3 Stars …
they have good chart but high spread and commission check it before you deposit your money
about withdrawal here is what happen with me
when i chat for closing my account
(((i need to close my account and take the rest its just 61 usd after fees i cant do it
10:41
Unfortunately, at the moment there are technical issues from our side, it is not possible to make withdrawal, our colleagues from technical department will fix it as soon as possible
10:42jelizaveta.cavkina
In case if you would like to close your account please contact your account manager directly
10:42jelizaveta.cavkina
its 2 days now
10:42
We apologize for inconvenience caused, our colleagues are working on it
10:43jelizaveta.cavkina
THIS IS NOT GOOD NEWS FOR BIG COMOPANY LIKE dukascopy AND YES FOR 61 USD I WILL TAKE IT ALL OVER THE INTERNET REVIEWS
10:47
This issue will be fixed as soon as possible

Great for Forex!
I don't give it 5 stars because I mainly trade metals and their spread are a little higher than average, but I stick with them because the platform and execution.
For Forex instruments their spreads are really competitive.

good
maybe a little issue, their customer service response take much time than usual
Mar 3, 2020 - 5 Stars i am new for using it but so far speed & tools are good
highly recommended to try it
i will update my review later

the best i ever use

Atay away

Please note that wire transfers may take around 4-7 working days to arrive and that the speed of the remittance does not solely depend on Dukascopy. It is in fact influenced by multiple parties, such as the sender, recipient and intermediary banks and the moment the funds leave Dukascopy we cannot track them further. We kindly ask you to wait for the money to be credited and remain in contact with your account manager. Should there be any further delay in receiving the transfer, please don’t hesitate to let us know and we will gladly assist you further. Alternatively, you may want to contact your receiving bank asking for more details.
We remain at your service for any questions you may have.
Best Regards,
Support team

It's my poopy bank was so I sorry
But review about this broker
1. Spread is not low on dukas and far away to be good, I pay with my broker between 3 pips to 10 pips(include comission)for almost 20 pairs.
Basically I never trade if spread with is more then 10 pips....
My 2 cent
Never ever trade with brokers that charge more then 10 pips with comssion include pips on most pairs , they basically rob you legally .
Feb 12, 2021 - 1 Star Hi,
Stay away,
Name: vladimir egorov
Account number: 1293302.2201EUR
Country: israel
I did withdrawal on 2.2.21, wire transfer
The money still didnt get to my bank account
And it's already almost 10 days waiting for it
My manager send it to invasitage what happen but still no replay from her
Support email dosent give a poop and font answer after I send 2 emails
I very well known on reddit I go to make it viral over there, i dont know how much comments here fake
But almost 10 days and i still didnt get my money and support email dosent answer and my manager say they invasitage it
I am top trader thanks god i didnt fund there huge amount, i funded 400 eur to test the platform and withdrawal, and yep there is problem
I trade on cfhclearing wiretransfer in max 2 days in my bank and most of the time 24 hour...
Thanks
I wait for response
Reply by Dukascopy Support submitted Feb 15, 2021 Dear Vladimir,
We have checked your withdrawal sent on 02.02.21 and can confirm that the funds left our bank the same day the request was made. From this point, we are unable to track the funds further. The only thing that can be done in such a case is to send an investigation request to the intermediary bank which can take several business days.
Regarding your requests to our support desk, they were both answered by our representatives the same day we received them. Your personal account manager took over the first one, our customer support representative replied the other one.
We understand it can feel frustrating when a wire transfer takes longer than expected. Normally they should take around 3-5 business days to reach the destination, however, delays may happen due to a number of reasons. Please let us assure you that we are doing everything in our power to locate your transfer and your account manager will get back to you once we know anything.
We remain at your service for any questions or doubts you may have.
Best Regards,
Dukascopy support team

Honest Broker

Excellent platform ... and an excellent broker

Reliable Instant execution great service
Frequently Asked Questions
Is dukascopy a good broker?
Please come back often as broker services are very dynamic and can improve or deteriorate rapidly.
Additionally, we'd recommend to check recent Dukascopy community discussions: https://www.forexpeacearmy.com/community/tags/dukascopy/.
What is dukascopy connect 911?
- Privacy. Use the secret chat function and your messages will disappear without a trace after closing the dialogue.
- Full access to Swiss bank services. A possibility to open an account online from any part of the world. Instant money transfers, payments, online currency exchange, deposits, virtual and plastic cards.
- Referral reward program. Invite your friends and get rewarded for each user who opens an account with Dukascopy Bank. The friends you invited will also receive a reward.
How do I deposit or withdraw money from Dukascopy?
- Login into your live trading platform.
- Open the "My Account" report.
- Desktop Platforms: Go to "Account" > "My Account"
- Mobile Platforms: Go to "More" > "Account" > "Account settings"
- Locate the Deposit and Withdrawal sections in the report.
- Click on Deposit or withdraw on the method you would like to use.
Is dukascopy regulated?
Dukascopy Japan, located in Tokyo, fully owned by Dukascopy Bank is also licensed as a Type-1 broker.
Dukascopy Group mainly provides online and mobile trading services through the SWFX - Swiss FX Marketplace.
Is dukascopy a true ECN?
Dukascopy Bank has no dealing desk and makes no requote.
Forex ECN accounts are available in Dukascopy Bank.