Frequently Asked Questions
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Please come back often as broker services are very dynamic and can improve or deteriorate rapidly.
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Dukascopy Connect 911 is a messenger with an integrated payment system from a Swiss bank. The messenger has the following features.
- Privacy. Use the secret chat function and your messages will disappear without a trace after closing the dialogue.
- Full access to Swiss bank services. A possibility to open an account online from any part of the world. Instant money transfers, payments, online currency exchange, deposits, virtual and plastic cards.
- Referral reward program. Invite your friends and get rewarded for each user who opens an account with Dukascopy Bank. The friends you invited will also receive a reward.
Steps on how to deposit or withdraw money from Dukascopy.
- Login into your live trading platform.
- Open the "My Account" report.
- Desktop Platforms: Go to "Account" > "My Account"
- Mobile Platforms: Go to "More" > "Account" > "Account settings"
- Locate the Deposit and Withdrawal sections in the report.
- Click on Deposit or withdraw on the method you would like to use.
Dukascopy Bank is regulated by the Swiss Financial Market Supervisory Authority FINMA both as a bank and a securities dealer.
Dukascopy Group mainly provides online and mobile trading services through the SWFX - Swiss FX Marketplace.
Dukascopy Bank executes orders of market participants on a Straight Through Processing basis.
Dukascopy Bank has no dealing desk and makes no requote.
Forex ECN accounts are available in Dukascopy Bank.