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Please, can anyone help me?
Since April 7, 2020 I have been trying to delete my account at Dukascopy Europe, however, support and managers are not helping me do this.
I no longer wish to have an account and no link with Dukascopy due to its high withdrawal fees and also due to its high fee charged when there is no trade carried out within a certain period specified by them.
In my account, there is a very low value of $ 5 dollars, however, the current withdrawal fee is $ 50 + fees from other banks. I cannot withdraw via Neteller because I cannot register through the Dukascopy 911 application, as I do not have a passport and my ID card from Brazil do not have the Machine Readable Zone to scan by the app to the registration. Then I chat with the support of Dukascopy at 911 app and he asked me that my managers can close / delete my account without withdrawal.
Therefore, I am already giving up my $ 5 dollars to close this account at once, however, the manager Giacomo who had told me that he would delete this account for me did not make such an exclusion, because today I went to check if my account had been deleted and behold, I find my $ 5 account still active.
Does anyone have any suggestions? I don't know what to do anymore.
I am very regretful to have created an account at Dukascopy and I am wasting a lot of time to solve this question that should be simple.

In advance, thank you very much for your attention and help!

Best regards,
Samuel.

Good afternoon or good night for all.
Now about Banking Group Dukascopy.
A am having real account some years.
Now, my opinion.
Education support and news all are supper!
About platform, instruments for trading more then enough.
Execution of orders, buy, sell, take profit, stop loss and others orders all OK!
Last time I am trading from Mobil, all OK too.
My opinion excellent!

Thanks you for your attention.

Jan 25, 2020 - No Rating Education and support information is super!
Execution and platform are all OK.
Until l I do not have problems.

Reply by Dukascopy Support submitted Feb 10, 2020 Dear foreigner, thank you for the review! Should you encounter any issue in the future, feel free to contact our support desk support @ dukascopy.com. We will be happy to help!

Not the slightest negative thing to say about the platform : prices, orders, charts, alerts, reports & help desk,

Ask for a try!

Sep 2, 2016 - 5 Stars Excellent platform (and no useless information). Excellent trade execution. Good service.

If want to trade CFD, DukasCopy the good choice.
If seeking for broker much possible reliability,
recommend InteractiveBrokers or DukasCopy.

Has a true ECN,
DukasCopy is also unusually a bank and has low risk of bankruptcy.

I've been with Dukascopy Bank since 2013 and have never looked back.

Their secure and reliable JForex trading platform includes, in my opinion, everything what a typical retail trader needs for successful trading. Market orders and many variations of conditional orders - including BIDs and OFFERs that allow you to act as an internal liquidity provider and get better prices. Comprehensive and configurable charting package that comes with loads of indicators, some very useful order management plugins, and even price action pattern scanner. If you know just a little bit of Java, you can start building everything imaginable, making use of the simple and well-documented JForex API - or ask one of the external programmers for help. New features are added to the platform on a regular basis - just keep tabs on the "What's new?" feed.

Your automated strategies can be deployed on their servers, closer to the market, and to save you some electricity. For more sophisticated clients, there's even a FIX API access possibility.

I would go as far as to say that the platform should be able to cover most professionals - unless you want to make markets directly on the interbank platforms.

Their professional and kind staff will help you answer your questions and solve your issues promptly and with respect.

There's much much more on the offer, explore menu links on their website.

i am new for using it but so far speed & tools are good
highly recommended to try it
i will update my review later

I have been with Dukascopy since December 2018. My trading style is scalping, usually 10 pips TP with 50 pip SL, on average taking around 10-15 trades/week. I have traded only regular currencies, and left positions only from monday-friday. I have started off with 18.000 EUR and funded more along the way.

Things that have or have not happened with Dukascopy:

- Always, without exception, fast and immediate withdrawal, anywhere from 1-20.000 EUR. Sometimes the money was on my bank account (i am from EU) in the same day.
- I have never experienced any slippage whatsoever on my trades
- I have been using their JForex platform and my god, that is one smooth, well structured platform that also allows server based trailing stop (which Metatrader does not)
- You have several brackets of commision automatically, so if you start off with moderate 15k or something and trade moderately, you will be moved automatically to next bracket - paying LESS commision per trade than before
- EU brokers got f*** with that 1:30 leverage directive, but with Dukascopy (Swiss broker) you can have 1:200 - while still being very regulated broker with up to 100.000 chf funds protection
- When i have deposited the funds, they have asked me about my funds origin and continually kept asking anytime i have added more money to my account. By Swiss law, they are required to keep an eye on traders, so that they do not go into debt trading and or put their entire personal wealth on Forex account. Normally, this is really great, it shows great respectance of the law, strictness and trying to protect you from yourself as a lot of people gamble away their accounts.

It is also the only reason why i have left Dukascopy. I have traded successfully for a long time, so i wanted to put more money on it. I was told directly, that taking investors money and putting it on Forex, or taking a bank loan and putting on Forex will not be accepted. If i right now, wanted to take someones 100k to trade and flip for profit, with Dukascopy, i will be prevented to do so.

In conclusion, truly great broker. I have enjoyed their services very much and they have been entirely reliable. If you are not planning to put on Forex anything beyond what you have in your own pocket, this is the best broker.

Real bank , real market forex !

I deposited a large amount 50k

I did not encounter any problems .

Thanks Dukascopy

Ease to use platform. Great strategy development based on Java programming language. Convenient historical tester and 1-click remote run of your strategies.

THE PLATFORM IS VERY EASY TO USE AND CLARITY OF THE CHART PRICE AND EASY TO OPERATE AND WE CAN PRINT THE CHART TOGETHER WITH OUR TRADES FOR BACK TESTING.