About AAAFX.com
AAAFX is a forex broker. AAA FX offers the MT4 currency platforms. AAAFX.com offers currency pairs, cfds , cryptocurrencies for your personal investment and trading options.
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Consumer Reviews
My withdrawal is being delayed without a a clear schedule to be finished!
Recently I had applied a withdrawal and about 2 days later I received an email from AAAFx-International mentioning they're working on the implementation of certain significant improvements of the trading experience of their users, so my withdrawal will be delayed. But till now they can not provide an exact date when the withdrawal could be finished.
Is there anyone having the same/similar issue as mine?!
Is there anyone having the same/similar issue as mine?!
BAD EXPERIENCE!
Hello all,
very bad experience with this broker , I think to big horrible broker in European Union . Very very expensive, all money transfer, to high commissons and other fees.
Price broker feeding is very slowly according my experience.
maybe best is connection to zulu , but it can be also by another good brokers.
very bad experience with this broker , I think to big horrible broker in European Union . Very very expensive, all money transfer, to high commissons and other fees.
Price broker feeding is very slowly according my experience.
maybe best is connection to zulu , but it can be also by another good brokers.
Good in theory, but disconnections and server down time is unacceptable
In theory, AAAFX is good enough. It works very well with zulutrade, which is very nice.
Commissions are very high though, one of the highest, if not the highest of all the brokers.
Now be WARNED:
AAAFX is not a reliable broker, nor zulutrade a reliable platform. Why? Disconnections. You will get a lot of disconnections and server down time. Not only MT4, but also their website at aaafx.com, even zulutrade.com, which is related to them. So everything comes down, at any time, some times for hours. They won't say anything about this, not even on their twitter account, and later when things are online again, their support just says "they are working on it to fix it as soon as possible".
I imagine that there could be at least two causes for the disconnections and server down time: (1) the broker is a scammer, or (2) the broker has a bad network provider. In any case, wether the explanation is one, the other, or anything else, is unacceptable.
I don't recommend to open an account on this broker at all until they fix their issues.
Commissions are very high though, one of the highest, if not the highest of all the brokers.
Now be WARNED:
AAAFX is not a reliable broker, nor zulutrade a reliable platform. Why? Disconnections. You will get a lot of disconnections and server down time. Not only MT4, but also their website at aaafx.com, even zulutrade.com, which is related to them. So everything comes down, at any time, some times for hours. They won't say anything about this, not even on their twitter account, and later when things are online again, their support just says "they are working on it to fix it as soon as possible".
I imagine that there could be at least two causes for the disconnections and server down time: (1) the broker is a scammer, or (2) the broker has a bad network provider. In any case, wether the explanation is one, the other, or anything else, is unacceptable.
I don't recommend to open an account on this broker at all until they fix their issues.
Dear x1250,
Thank you for expressing your opinion about your experience and the impression that it left you with.
We care about the quality of trading experience that our Users have with our services and of course, we always encourage our clients to directly contact us to share their opinions with us whenever an issue or concern arises.
So please allow us to address your foremost points below:
As per your remark regarding the commissions, please note that our pricing scheme is among the lowest in the Market, and is based on ultra-raw spreads and transparent commissions that are publicly accessible on our website for all to read and understand prior to entering into a business relationship with AAAFx.
AAAFx is an EU regulated Broker, fully complies with the European regulation and thus, your first allegation (“scammer”) is not justified nor valid.
Regarding the disconnections, we have acknowledged that during the last few days, we faced some outages due to emergency issues related with our data center provider. AAAFx has been conducting business for many years and since then, we have been offering a safe and stable trading environment.
Even if our technical planning employs the best industry practices to maximize our service up-time, there are factors beyond our control and we deeply apologize. Our engineers have been working intensively with the data center staff to make sure that our supporting infrastructure is even more robust and minimize the possibility of any future incidents.
Our Customer Support was available throughout the downtime, assisting clients and replying to all questions. It is important for an Investor to know that well-trained and knowledgeable engineers are working around the clock to fix the problem, so “working on it to fix it as soon as possible”, is important for someone who has trusted us.
Last but not least, we remind you that AAAFx offers a full refund policy to its clients in case of losses resulting from its platform errors, this is the least we can do!
On behalf of all at AAAFx we would like to express our sincerest apologies for any inconvenience caused. We strive to offer you a secure and stable environment to enable you to prosper, and this is a commitment!
We hope that this information has helped to better clarify the situation.
Kind regards,
The AAAFx Team
Thank you for expressing your opinion about your experience and the impression that it left you with.
We care about the quality of trading experience that our Users have with our services and of course, we always encourage our clients to directly contact us to share their opinions with us whenever an issue or concern arises.
So please allow us to address your foremost points below:
As per your remark regarding the commissions, please note that our pricing scheme is among the lowest in the Market, and is based on ultra-raw spreads and transparent commissions that are publicly accessible on our website for all to read and understand prior to entering into a business relationship with AAAFx.
AAAFx is an EU regulated Broker, fully complies with the European regulation and thus, your first allegation (“scammer”) is not justified nor valid.
Regarding the disconnections, we have acknowledged that during the last few days, we faced some outages due to emergency issues related with our data center provider. AAAFx has been conducting business for many years and since then, we have been offering a safe and stable trading environment.
Even if our technical planning employs the best industry practices to maximize our service up-time, there are factors beyond our control and we deeply apologize. Our engineers have been working intensively with the data center staff to make sure that our supporting infrastructure is even more robust and minimize the possibility of any future incidents.
Our Customer Support was available throughout the downtime, assisting clients and replying to all questions. It is important for an Investor to know that well-trained and knowledgeable engineers are working around the clock to fix the problem, so “working on it to fix it as soon as possible”, is important for someone who has trusted us.
Last but not least, we remind you that AAAFx offers a full refund policy to its clients in case of losses resulting from its platform errors, this is the least we can do!
On behalf of all at AAAFx we would like to express our sincerest apologies for any inconvenience caused. We strive to offer you a secure and stable environment to enable you to prosper, and this is a commitment!
We hope that this information has helped to better clarify the situation.
Kind regards,
The AAAFx Team
Best broker for Zulutrade
AAAFX and AAAFX International has been very good for my trading. I was very impress with my account representative who really made an effort to teach me
how to maximize profits and the extra features in Zulutrade to pick the right traders.
Slippage has been very minimal, I just wish they could lower their commissions so I could do more scalping.
how to maximize profits and the extra features in Zulutrade to pick the right traders.
Slippage has been very minimal, I just wish they could lower their commissions so I could do more scalping.
Dear Theforexguys,
We greatly appreciate your rating and generous praise of our Customer Support Services as this helps us to know that we are on the right track!
We are putting all our efforts to respond to the trust placed by our Clients in the highest rated Support Service of the Industry. We truly hope that the instructions provided by our representative helped you choose the right Traders and increase your profits.
With regards to your comment about the commissions applied: AAAFx introduced a new pricing model with the purpose of providing a superior and transparent trading experience, ultra-raw spreads and no hidden costs. Our clients know exactly what they are being charged. The commission charged for 1 mini lot (0.1 Standard Lot) is $1 USD, while for 1 micro lot (0.01 Standard lot) it is $0.1 USD which is not considered high taking into account that the average Spread for the currency pair EUR/USD is 0.2 pips.
Once again, thank you for taking the time to post your feedback for our services and we remain at your disposal should you need assistance with your investment account in AAAFx!
We are keen to respond to your needs and meet your expectations.
Kind regards,
The ZuluTrade Team
We greatly appreciate your rating and generous praise of our Customer Support Services as this helps us to know that we are on the right track!
We are putting all our efforts to respond to the trust placed by our Clients in the highest rated Support Service of the Industry. We truly hope that the instructions provided by our representative helped you choose the right Traders and increase your profits.
With regards to your comment about the commissions applied: AAAFx introduced a new pricing model with the purpose of providing a superior and transparent trading experience, ultra-raw spreads and no hidden costs. Our clients know exactly what they are being charged. The commission charged for 1 mini lot (0.1 Standard Lot) is $1 USD, while for 1 micro lot (0.01 Standard lot) it is $0.1 USD which is not considered high taking into account that the average Spread for the currency pair EUR/USD is 0.2 pips.
Once again, thank you for taking the time to post your feedback for our services and we remain at your disposal should you need assistance with your investment account in AAAFx!
We are keen to respond to your needs and meet your expectations.
Kind regards,
The ZuluTrade Team
Today, on November 23, I received $ 336 from my broker in my bank account. Broker apologized for the delay. All claims against the broker, I will cancel. Good luck to the broker and his clients.
Nov 19, 2018 - 1 Star My trading account at AAAFx international 302191
AAAFx international is owned by AAAFx.
The company AAAFx international was created to leave the regulator ESMA
I wrote a letter to AAAFx international company that I want to make a withdrawal of $ 336 in a bank account.
In response - silence. From November 2 to November 12, I wrote 7 letters - in response to silence. No answer, no money.
November 12, I wrote a letter to the company AAAFx
I received a reply from them that they contacted Formax and are waiting for an answer about my withdrawal.
Today is November 20th. AAAFx responds: they are waiting for a response from Formax.
I do not recommend AAAFx broker. They created a company AAAFx international, which does not respond to my letters and does not make a withdrawal.
AAAFx writes letters to Formax to make a withdrawal.
Very strange scheme. Very similar to fraud.
Nov 19, 2018 - 1 Star My trading account at AAAFx international 302191
AAAFx international is owned by AAAFx.
The company AAAFx international was created to leave the regulator ESMA
I wrote a letter to AAAFx international company that I want to make a withdrawal of $ 336 in a bank account.
In response - silence. From November 2 to November 12, I wrote 7 letters - in response to silence. No answer, no money.
November 12, I wrote a letter to the company AAAFx
I received a reply from them that they contacted Formax and are waiting for an answer about my withdrawal.
Today is November 20th. AAAFx responds: they are waiting for a response from Formax.
I do not recommend AAAFx broker. They created a company AAAFx international, which does not respond to my letters and does not make a withdrawal.
AAAFx writes letters to Formax to make a withdrawal.
Very strange scheme. Very similar to fraud.
Italy
low spreads - low slippage - excellent assistance.
The spread is the lowest of all ecn brokers.
I compared the slippage with 20 brokers and AAAFX is the lowest.
The only broker with negative spreads.
Five Stars.
expertadvisorinfantino
The spread is the lowest of all ecn brokers.
I compared the slippage with 20 brokers and AAAFX is the lowest.
The only broker with negative spreads.
Five Stars.
expertadvisorinfantino
AAAFX - NEVER AGAIN!
Very very bad experience with this broker.
I don t recommend it.
One operator help, said me for refunds my cost deposit (2,5% credit card), nothing is free!, he give me 25 euros bonus.
After this other operator said me " this bonus isn t for you, until you done 2,5 lots" with 20$ commission each 100k.....
Fake plublicity on the site " ultra low commissions" - 20$ each 100k$ - imagine!
For withrawal my money back to my card credir verified, need all my bank documents, statments, proof of Income
Submit a digital copy of your tax return or another proof of income document, and Proof of Professional Status
This can be a payroll copy, professional card, social security document etc.
It s a truth, a very bad experience with this broker, and young operators with lack informations to help us...
I don t recommend it a nobody!
I don t recommend it.
One operator help, said me for refunds my cost deposit (2,5% credit card), nothing is free!, he give me 25 euros bonus.
After this other operator said me " this bonus isn t for you, until you done 2,5 lots" with 20$ commission each 100k.....
Fake plublicity on the site " ultra low commissions" - 20$ each 100k$ - imagine!
For withrawal my money back to my card credir verified, need all my bank documents, statments, proof of Income
Submit a digital copy of your tax return or another proof of income document, and Proof of Professional Status
This can be a payroll copy, professional card, social security document etc.
It s a truth, a very bad experience with this broker, and young operators with lack informations to help us...
I don t recommend it a nobody!
Dear Kristrader,
Thank you for expressing your opinion regarding your experience with the Broker AAAFx.
However, we would like to take this opportunity to clarify that all aspects of AAAFx's Withdrawal Policy is completely transparent as stated on the company's website and under their FAQ section.
We would like to address your points one by one.
1. The 2.5% credit card charge is directly applied by the credit card processor and not by AAAFx, for credit/debit card Instant Deposits and Union Pay (aaafx.com/deposits)
2. The 25 EUR Special Bonus offer has specific requirements as specified in the AAAFx Bonus Requirements: aaafx.com/faq?section=1&question=bonusverifyingmobile
3. The figures that you are referring to the "ultra low commissions" are the Commission based model that is displayed on the AAAFx website: aaafx.com/spreads
If clients do not prefer to have the Commission based model, they may switch at any time and opt to have the Spread based model instead. There is no charge to switch between account types.
4. Finally, regarding any documentation that was requested from you pertaining to your withdrawal request, please note that for standard bank transfers AAAFx is required by regulation to request such documents. As for credit card returns, under certain circumstances, they may request additional documentation from their clients.
We welcome you to contact us at the address "qualitycontrol@zulutrade.com" at any time if you need further assistance.
Best regards.
The AAAFx Quality Assurance Team
Thank you for expressing your opinion regarding your experience with the Broker AAAFx.
However, we would like to take this opportunity to clarify that all aspects of AAAFx's Withdrawal Policy is completely transparent as stated on the company's website and under their FAQ section.
We would like to address your points one by one.
1. The 2.5% credit card charge is directly applied by the credit card processor and not by AAAFx, for credit/debit card Instant Deposits and Union Pay (aaafx.com/deposits)
2. The 25 EUR Special Bonus offer has specific requirements as specified in the AAAFx Bonus Requirements: aaafx.com/faq?section=1&question=bonusverifyingmobile
3. The figures that you are referring to the "ultra low commissions" are the Commission based model that is displayed on the AAAFx website: aaafx.com/spreads
If clients do not prefer to have the Commission based model, they may switch at any time and opt to have the Spread based model instead. There is no charge to switch between account types.
4. Finally, regarding any documentation that was requested from you pertaining to your withdrawal request, please note that for standard bank transfers AAAFx is required by regulation to request such documents. As for credit card returns, under certain circumstances, they may request additional documentation from their clients.
We welcome you to contact us at the address "qualitycontrol@zulutrade.com" at any time if you need further assistance.
Best regards.
The AAAFx Quality Assurance Team
a bunch of liars... they caused me losses of over 1300 USD and due to technical issues as they said... but when they are reimbursing the money, it is being done through bonuses and i need to meet the bonus requirements to receive my money that they made me lose.
Jun 1, 2017 - 1 Star they steal our money.... a month ago and due to a technical problem i lost around 1000 USD, after weeks of investigations, they agreed to add back to my account as a bonus... i need to do 120 STD in order to get them... and moreover it was supposed to be active for 90 days but they oinly did it for 45 days...
total bul***.
live robbery
Reply by aaafx sales submitted Jun 12, 2017 Dear hghazawi,
Thank you for expressing your opinion regarding your Margin Call/ Stop Out experience.
While we respect you expressing your point of view, we would like to point out that AAAFx is neither stealing anyone's funds nor can we consider your claim to be justifiably valid.
First, you did not lose any funds on your part due to any technical issue on our end, as there was no technical issue at fault in this matter.
Next, at the time, you did receive a series of alerts informing you of the trading status of your account.
Finally kindly remember that you did give your agreement on the bonus allocation. We did not just add the bonus, but we also had your written consent.
Also, all the bonuses that have been added before 18/05/17 were extended to expire at the end of August 2017 (90-days).
However, any subsequent bonuses added after that date are subject to the standard 45-day policy as you were properly informed of within our correspondence.
If you have any further questions, we do welcome you to contact us directly. Matters are usually able to be resolved so much easier when our clients contact us directly and express what the nature of the situation is so that we can quickly investigate the matter and find a workable solution when possible.
Best regards,
The AAAFx Quality Assurance Team
Jun 1, 2017 - 1 Star they steal our money.... a month ago and due to a technical problem i lost around 1000 USD, after weeks of investigations, they agreed to add back to my account as a bonus... i need to do 120 STD in order to get them... and moreover it was supposed to be active for 90 days but they oinly did it for 45 days...
total bul***.
live robbery
Reply by aaafx sales submitted Jun 12, 2017 Dear hghazawi,
Thank you for expressing your opinion regarding your Margin Call/ Stop Out experience.
While we respect you expressing your point of view, we would like to point out that AAAFx is neither stealing anyone's funds nor can we consider your claim to be justifiably valid.
First, you did not lose any funds on your part due to any technical issue on our end, as there was no technical issue at fault in this matter.
Next, at the time, you did receive a series of alerts informing you of the trading status of your account.
Finally kindly remember that you did give your agreement on the bonus allocation. We did not just add the bonus, but we also had your written consent.
Also, all the bonuses that have been added before 18/05/17 were extended to expire at the end of August 2017 (90-days).
However, any subsequent bonuses added after that date are subject to the standard 45-day policy as you were properly informed of within our correspondence.
If you have any further questions, we do welcome you to contact us directly. Matters are usually able to be resolved so much easier when our clients contact us directly and express what the nature of the situation is so that we can quickly investigate the matter and find a workable solution when possible.
Best regards,
The AAAFx Quality Assurance Team
Dear hghazawi,
Thank you for expressing your opinion.
However we do not agree with you, and please find the facts below to support our argument:
1. AAAFx did send you a notification regarding an upcoming Stop Out as we should.
Understandably, we cannot predict the Market volatility, so the Stop Out came a few minutes following the Margin Call notification which you received.
2. You attempted to deposit in order to save your account, however the fact that your bank was responsible for the non-processing of the transactions
is not something that AAAFx should be held responsible for.
3. On the other hand, AAAFx offers 24/5 Support where clients can come and request immediate assistance for a solution to their problem.
4. Contrary to your understanding of the matter, as communicated to you in various correspondences, AAAFx had NO technical problem.
5. As for the bonus, we offered you a remedy for not receiving the notification email for the Stop Out back then and we also doubled the expiry time for
that specific bonus which we offered you, which you were happy to receive.
6. When granting you the above mentioned Bonus with an expiration date of 90-days, we specifically informed you in the correspondences that any
subsequent bonuses added after the date of 18/05/17 would be subject to the standard 45-day policy, so you had been properly informed.
You expressed interest in writing and agreed to take this bonus which we offered to you as an act of good will.
Therefore, let us make absolutely clear that there has been no act of deception or illicit acts committed by AAAFx in any manner regarding any of the points listed above.
Best regards.
The AAAFx Quality Assurance Team
Thank you for expressing your opinion.
However we do not agree with you, and please find the facts below to support our argument:
1. AAAFx did send you a notification regarding an upcoming Stop Out as we should.
Understandably, we cannot predict the Market volatility, so the Stop Out came a few minutes following the Margin Call notification which you received.
2. You attempted to deposit in order to save your account, however the fact that your bank was responsible for the non-processing of the transactions
is not something that AAAFx should be held responsible for.
3. On the other hand, AAAFx offers 24/5 Support where clients can come and request immediate assistance for a solution to their problem.
4. Contrary to your understanding of the matter, as communicated to you in various correspondences, AAAFx had NO technical problem.
5. As for the bonus, we offered you a remedy for not receiving the notification email for the Stop Out back then and we also doubled the expiry time for
that specific bonus which we offered you, which you were happy to receive.
6. When granting you the above mentioned Bonus with an expiration date of 90-days, we specifically informed you in the correspondences that any
subsequent bonuses added after the date of 18/05/17 would be subject to the standard 45-day policy, so you had been properly informed.
You expressed interest in writing and agreed to take this bonus which we offered to you as an act of good will.
Therefore, let us make absolutely clear that there has been no act of deception or illicit acts committed by AAAFx in any manner regarding any of the points listed above.
Best regards.
The AAAFx Quality Assurance Team
REMOVED MY BONUS 2017,
december 2015 I tranferred money to AAAFX, with a 30% bonus.
I needed 225 lots to get my 3000 Euro Bonus.
This week I had about 205 lots, so I had almost my bonus.
BUT, they changed the rules, In their terms a conditions of 2017, you must
reach your bonus within 45 days, from date 17 of march.
I never received a notification or a mail, about it.
I read this a few months ago, but I thought this was for the bonuses in 2017, and
not for me, because I funded my account in 2015.
Friday I hear If I will receive my bonus, but I don't think I will get it.
SO 3000 EURO'S IS GONE. Because lack of communication and changing the rules withou telling me, but hidden somewhere on their site, and not really understandable. I think they did this on purpose, so they save a lot of bonus money.
THIS IS A FRAUD IN MY OPINION, AND I DO NOT TRUST THIS COMPANY ANYMORE.
I hope they have a solution for me, and whatever the result is I will tell this forum.
And... Are there any other who had the same issue with their bonus, If so, I like to hear it.
I needed 225 lots to get my 3000 Euro Bonus.
This week I had about 205 lots, so I had almost my bonus.
BUT, they changed the rules, In their terms a conditions of 2017, you must
reach your bonus within 45 days, from date 17 of march.
I never received a notification or a mail, about it.
I read this a few months ago, but I thought this was for the bonuses in 2017, and
not for me, because I funded my account in 2015.
Friday I hear If I will receive my bonus, but I don't think I will get it.
SO 3000 EURO'S IS GONE. Because lack of communication and changing the rules withou telling me, but hidden somewhere on their site, and not really understandable. I think they did this on purpose, so they save a lot of bonus money.
THIS IS A FRAUD IN MY OPINION, AND I DO NOT TRUST THIS COMPANY ANYMORE.
I hope they have a solution for me, and whatever the result is I will tell this forum.
And... Are there any other who had the same issue with their bonus, If so, I like to hear it.
Dear tsg040,
Thank you for expressing your experience regarding our updated Bonus Policy.
We appreciate your comments and concern. However please note that under the Bonus Terms and Conditions, it clearly states that:
“AAAFx reserves the right to alter, amend, extend or terminate the Offer at any time without prior notice. AAAFx will notify you of any changes to the Offer and/or its conditions by updating its website and it is recommended that you check the website regularly for such updates.”
Our Bonus Policy is quite transparent, and AAAFx cannot be held responsible if a client does not read the full extent of the Terms and Conditions.
In the meanwhile, we kindly suggest that you directly contact us by email at support@aaafx.com, so that we can investigate your specific case.
Please be assured that a satisfactory resolution will be provided to your current situation.
Best regards,
The AAAFx Quality Assurance Team
Thank you for expressing your experience regarding our updated Bonus Policy.
We appreciate your comments and concern. However please note that under the Bonus Terms and Conditions, it clearly states that:
“AAAFx reserves the right to alter, amend, extend or terminate the Offer at any time without prior notice. AAAFx will notify you of any changes to the Offer and/or its conditions by updating its website and it is recommended that you check the website regularly for such updates.”
Our Bonus Policy is quite transparent, and AAAFx cannot be held responsible if a client does not read the full extent of the Terms and Conditions.
In the meanwhile, we kindly suggest that you directly contact us by email at support@aaafx.com, so that we can investigate your specific case.
Please be assured that a satisfactory resolution will be provided to your current situation.
Best regards,
The AAAFx Quality Assurance Team
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Service use: Live
Length of use: 3-6 Months