ACY review: Regulations, Platforms, Trading Instruments and Broker Ratings.

Working with ACY currently, been almost 12 months. ACY acquired Synergy in 2019, lots of these reviews here are directed to Synergy. The whole operations and management have changed since its been acquired.

I'm trying to get my deposit back from ACY. That's all i'm going to say. Deposit this company at your risk. I should've paid more attention to this FPA comments. I tried live chat but they keep forward me to support mail. I can not see or withdraw my funds.

Hi

FPA menbers and clients just to tell my experience with this who calls herself a broker.

I started trading with them in august 2020, i traded on this account until april 2021 i made a little profit and then i withdraw all the money that i had in that account to another type of account to try (standard to ecn account).
This new account I traded from May 2021 until today, until the nightmare began.

I had more than a year without making any profit on the account, I even had a loss, this week I made a profit, to my amazement the next day, September 30th, I receive an email from the brokerage saying:

" In recent trade review, we have identified your abnormal trading behavior.
Your trading function has been disabled while we conduct further investigation."

I sent an email to ask what was going on and found that I couldn't log into my mt4 account or to the client portal says (no trader).
I was immediately without access to anything at the brokerage, how is this possible? and only on October 10th they sent me an email saying:

"Thanks for your patience.
From our investigation, we have identified your trading strategy utilized price inefficiency of FX pricing across different liquidity banks. This type of latency base arbitrage trading breached your ACY account terms and conditions (https://docs.acygroup.com/legal-ltd/acy-capital-australia-limited-tcs.pdf) 13.2(k) and our risk warning ACY Securities Legal Documents & Terms & Conditions (https://www.acy.com/en/support/terms-and-conditions) clause 9.
Arbitrage trading is prohibited from our platform. According to your accout terms and conditions (https://www.acy.com/en/support/terms-and-conditions) 13.1, we have exercised our rights to revoke your arbitrage trades on your account 1450213770 and 1450214166.
Total adjustment of EUR2140.79 and USD2719.97.

Your account is terminated with immediate effective. Please also advocate using other identity to open new account for similar type of trading.

We regret to see this decision. Please reply this email to confirm your understanding and agreement for your deposit refund. "

My jaw dropped to the floor, in addition to the brokerage wanting me to take the profit from the day they blocked my account, they also wanted me to take what happened 2 years ago. money i paid taxes on it, just a scam broker do this. Voiding two years old profits is against any regulation and ethics.

This is disgusting, I don't use arbitrage I use news feeds and trade throw news events like a lot of people do. This is not illegal.
Two years trading with ACY never make any money, but since one day make money is arbitrage trading.
Never contact me the other 24 months saying that is arbitrage, but i make money is arbitrage trading. Simple disable my account and say is arbitrage no proof nothing.
Ridiculous.
Other brokers don´t have problem with my trading
This broker, in addition to earning from the commissions and spreads of the orders I opened, also earned by not paying me what was owed.
Now want all.

There has to be a logic time frame for a broker to make adjustments otherwise you are vulnerable to get all money your wiped out anytime.

I sent a lot of emails during this time, the last of which they replied:

"Your case has been escalated to our compliance team.
Please allow up to 30 business days for the review."

and I asked why I can't have access to the money that is not in dispute and they immediately reply:

"Your account is being suspended while investigation is underway.
Please provide your banking details and reply this email to confirm your acceptance for the refund."

I believe they want this just to see if it ends here.
I received only 4002 eur, I should have received 4083.84 eur. Even in this they were not certain.

I'm not going to stop here, I'm going to file a complaint with the regulator, until this is resolved.
If the broker changes its attitude, i post it here.
Stop trading with this broker, they only let you trade if you lose money when you win they go after it.

Spreads got bigger when ACY come to know that i made my trader profile under an IB , sending you the proof , the Image is attached, the Older Demo account which i run for almost two weeks, and my live accounts spreads , mentioned within black circle i plotted , two Mt4 platforms are running at the same time for the standard account , a big deception by this broker.the one which is regulated by Asic that's why we traders lost out all trust with almost all of the brokers.
i am amazed with such a big Deception that a broker can do for every individual account.
Thanks to God, I always check these things before I make a deposit . We all traders have to be very smart while fighting with these Greedy brokers out there ( Some brokers are also good, not all are the same , but only exceptional).
Link to Image , here it is
https://ibb.co/7Rxf0Gh
Broker should be Red Flagged everywhere , as they have Asic regulation? Ahh they dont deserve that.

I made a profit of $3.500. My account was blocked. They sent a letter that they reset the profit to zero. I do not recommend doing business with them!

Я сделал прибыль 3.500$ . Счет заблокировали, прислали письмо что обнуляют прибыль. Не советую с ними иметь дело!

Further to my dirty data post.
Acy bought Synergy Fx.
Acy therefore also bought my $35k to $40 k worth of trades in the market.
Acy then sabotage my Ea's with dirty data.
They could not work.
My trades were extremely difficult to manage manually.
I lost a lot more trying to manage these trades manually.
They fact that Acy were notified of the problem and chose to ignore me.
Is that possible fraud?
Matt

Apr 22, 2021 - 1 Star When Acy Securities took over Synergy FX. My data feed was compromised.
I get multiple bars on a four hour chart.
This has stopped my Ea from working through the Acy platform.
They have left me high and dry.
I have been totally ignored and treated like scum.
I am trying to go through AFCA about them.
Acy have said to AFCA that the data feed has nothing to do with them.
Not their problem at all.
Please help, I have been totally scamed.
Cheers Matt

It took so long for the support to respond to your quiries. Not a user friendly broker. You can't easily make another live accounts.

Best ECN Broker ..
Low spread .. More Than 700 trading product.. It is characterized by easy withdrawals and deposits
Provide a lot of offers that benefit the customer
ACY is on Toooop ..

I deposited money with credit card 4 months ago and I am still not able to withdraw them back with credit card. It is possible to withdraw it with bank transfer but that would result in high fees, as I am in Europe and this broker is in Australia.

After 4 months still not possible to withdraw with credit card is just bad. Also I deposited with Neteller and it is not possible to withdraw with that either. To top this, their support is very rude

Perfect Broker
low spread , great offers and they are updating themselves every day
also they added PayPal as a deposit and withdraw method , it's a fantastic step
i'm very happy with ACY