ACY Securities review: Regulations, Platforms, Trading Instruments and Broker Ratings.
1.92 •
57 REVIEWS
Also SynergyMarkets.com/SynergyFx.com
Formerly ACYSecurities.com
ACY Securities Pty Ltd
Also ACYCN.com and ACYfx.com
ACY Capital Australia Limited
What is ACY Securities?
ACY Securities, is an online forex broker offering the Metatrader 4 and MetaTrader 5 currency trading top platforms.
ACY.com offers over 60 forex currency pairs, cfds (stock shares and others), commodities, indices, gold, silver, oil, bitcoin and other cryptocurrencies for your personal investment and trading options.
Please read ACY Securities Reviews below and share your live trading experiences with this broker.
Formerly at SynergyFx.com and ACYSecurities.com. Other websites of this broker include acyasia.com, SynergyMarkets.com.
Broker Details
| Minimum Trade Size: | 0.01 |
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| Maximum Leverage: | 500:1 |
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| Minimum to Open Live: | $50 |
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| Established: | 2013 |
|---|---|
| Address: | ACY Tower, L 18, 799 Pacific Hwy, Chatswood NSW , 2067, Australia |
| Contact: | support@acy.com, +61 2 9188 2999 |
| Regional offices: | |
| Regulators: | ASIC #AFSL: 403863, VFSC #012868 |
| Prohibited countries: |
| Trading platforms: | MT4, MT5 |
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| Web Trading: | ✅ Yes |
|---|---|
| Mobile Trading: | ✅ Yes |
| ECN: | ✅ Yes |
| Currencies: | (60+) |
|---|---|
| Cryptocurrencies: | (5+) Bitcoin, Litecoin, Ethereum |
| CFD: | (2200+) Gold, Silver, Other Precious Metals, Stocks, Stock Indexes, Oil, Other Commodities |
Trading Conditions |
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| EAs/Robots: | ✅ Yes |
|---|---|
| News Trading: | ✅ Yes |
| Scalping: | ✅ Yes |
| MAM: | ✅ Yes |
|---|---|
| PAMM: | ✅ Yes |
| Deposit Methods: | Bank Wire (BankTransfer/SWIFT), VISA, MasterCard, Doku, Local Bank Transfers, Skrill, UnionPay |
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| Withdrawal Methods: | Bank Wire (BankTransfer/SWIFT), Doku, Local Bank Transfers |
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1.92 •
57 REVIEWS
ACY Securities Most Helpful Customer Reviews
abdulaziz32
Jeddah, Saudi Arabia (Really inside the offices of ACY in Australia),
Aug 5, 2020,
Registered user
Great Broker
Service use: Live
Length of use: over 1 Year
i am trading with ACY for the last 3 years,a lot of things has been changed even the updates on their websites which made it easier to withdraw.
the only thing that is helping them out is their account managers which i can reach them 24/5 on my whatsapp anytime anywhere. they are using the MT4 and the MT5 platform which is easy for beginners and professional traders.
the only thing that is helping them out is their account managers which i can reach them 24/5 on my whatsapp anytime anywhere. they are using the MT4 and the MT5 platform which is easy for beginners and professional traders.
Review moderation team note
5 Star rating removed.
This review came from the same location in Australia used by representatives of ACY and Synergy.
Per FPA policy, the rating on this review has been set to Zero stars.
This review came from the same location in Australia used by representatives of ACY and Synergy.
Per FPA policy, the rating on this review has been set to Zero stars.
AllaD
Sydney, Australia (inside the offices of ACY),
Mar 19, 2020,
Registered user
Great broker. Very professional services unlike many other brokers (BTW - I work for ACY)
Service use: Live
Length of use: 3-6 Months
I've been working and trading with ACY for 5 months now, the spreads are definitely competitive. The user experience is easy, there is a 24 hr support, available in like 6 languages. I definitely recommend
Review moderation team note
5 Star rating removed.
This review came from the same location in Australia used by representatives of ACY and Synergy.
Per FPA policy, the rating on this review has been set to Zero stars.
This review came from the same location in Australia used by representatives of ACY and Synergy.
Per FPA policy, the rating on this review has been set to Zero stars.
D
Dimon
россия, Russian Federation,
Feb 11, 2022,
Registered user
ACY nullified my deposit
Service use: Live
Length of use: 0-3 Months
I made a profit of $3.500. My account was blocked. They sent a letter that they reset the profit to zero. I do not recommend doing business with them!
Я сделал прибыль 3.500$ . Счет заблокировали, прислали письмо что обнуляют прибыль. Не советую с ними иметь дело!
Я сделал прибыль 3.500$ . Счет заблокировали, прислали письмо что обнуляют прибыль. Не советую с ними иметь дело!
M
Matt Turner
Queensland, Australia,
Apr 29, 2021,
Registered user
Could this also be fraud committed by Acy. ?
Service use: Live
Length of use: over 1 Year
Further to my dirty data post.
Acy bought Synergy Fx.
Acy therefore also bought my $35k to $40 k worth of trades in the market.
Acy then sabotage my Ea's with dirty data.
They could not work.
My trades were extremely difficult to manage manually.
I lost a lot more trying to manage these trades manually.
They fact that Acy were notified of the problem and chose to ignore me.
Is that possible fraud?
Matt
Apr 22, 2021 - 1 Star When Acy Securities took over Synergy FX. My data feed was compromised.
I get multiple bars on a four hour chart.
This has stopped my Ea from working through the Acy platform.
They have left me high and dry.
I have been totally ignored and treated like scum.
I am trying to go through AFCA about them.
Acy have said to AFCA that the data feed has nothing to do with them.
Not their problem at all.
Please help, I have been totally scamed.
Cheers Matt
Acy bought Synergy Fx.
Acy therefore also bought my $35k to $40 k worth of trades in the market.
Acy then sabotage my Ea's with dirty data.
They could not work.
My trades were extremely difficult to manage manually.
I lost a lot more trying to manage these trades manually.
They fact that Acy were notified of the problem and chose to ignore me.
Is that possible fraud?
Matt
Apr 22, 2021 - 1 Star When Acy Securities took over Synergy FX. My data feed was compromised.
I get multiple bars on a four hour chart.
This has stopped my Ea from working through the Acy platform.
They have left me high and dry.
I have been totally ignored and treated like scum.
I am trying to go through AFCA about them.
Acy have said to AFCA that the data feed has nothing to do with them.
Not their problem at all.
Please help, I have been totally scamed.
Cheers Matt
Popoy16
Manila, Philippines,
Apr 21, 2021,
Registered user
Bad customer support
Service use: Live
It took so long for the support to respond to your quiries. Not a user friendly broker. You can't easily make another live accounts.
Recent User Reviews of ACY Securities
alladarwish1210
Sydney, Australia (inside the offices of ACY),
Aug 19, 2020,
Registered user
Reliable brokerage firm (I say this because they pay my salary)
Service use: Live
Length of use: 6-12 Months
Working with ACY currently, been almost 12 months. ACY acquired Synergy in 2019, lots of these reviews here are directed to Synergy. The whole operations and management have changed since its been acquired.
Review moderation team note
5 Star Rating removed.
We think you must mean "Working for ACY" instead of "Working with ACY". Your IP (194.223.169.18) overlaps with 2 other accounts that left reviews for ACY as well as ACY and Synergy representatives to the FPA. Your email address ends with @ACY.com. We had hoped that the change of management would improve things, but are deeply disappointed to see fake reviews from ACY employees.
Per FPA policy, the rating on this review has been set to Zero stars.
We think you must mean "Working for ACY" instead of "Working with ACY". Your IP (194.223.169.18) overlaps with 2 other accounts that left reviews for ACY as well as ACY and Synergy representatives to the FPA. Your email address ends with @ACY.com. We had hoped that the change of management would improve things, but are deeply disappointed to see fake reviews from ACY employees.
Per FPA policy, the rating on this review has been set to Zero stars.
mamzh
Moscow, Russian Federation,
Nov 6, 2023,
Registered user
Wrongful swaps charge retroactively
Service use: Live
Length of use: over 1 Year
ACY sent me an email that the swaps on the VIX instrument "should be" many times larger than what were stated in the specifications and have been charged practically over past few months. And based on this, ACY wrote off all the money from the my account - about $4,100. Even though my profit on VIX instruments was only $2,170.
I don’t quite agree with other trader in the review below about the “mistaken” swap. Unlike a quote, there is no such thing as an erroneous swap. Since each dealer has their own premiums/discounts, good swaps are used for promotional purposes and to offer better conditions than competitors. As a result, swaps for different organizations can differ by several times, hundreds and thousands of times. Unlike quotes, which should be similar. In any case, unlike a quotes, the values of which the dealer must offer every millisecond, there is a long time to think about setting the value of the daily swap - 24 hours. In relation to my account, at all an attempt was made to retroactively recalculate swaps for several months.
While I was trading in ACY for more than 2 years without profit, there were no “mistakes” anywhere. As soon as I made a profit, this outrageous situation quickly arose. Of course, I want to return my money to MT4 account №173027 with the option to withdraw it.
I don’t quite agree with other trader in the review below about the “mistaken” swap. Unlike a quote, there is no such thing as an erroneous swap. Since each dealer has their own premiums/discounts, good swaps are used for promotional purposes and to offer better conditions than competitors. As a result, swaps for different organizations can differ by several times, hundreds and thousands of times. Unlike quotes, which should be similar. In any case, unlike a quotes, the values of which the dealer must offer every millisecond, there is a long time to think about setting the value of the daily swap - 24 hours. In relation to my account, at all an attempt was made to retroactively recalculate swaps for several months.
While I was trading in ACY for more than 2 years without profit, there were no “mistakes” anywhere. As soon as I made a profit, this outrageous situation quickly arose. Of course, I want to return my money to MT4 account №173027 with the option to withdraw it.
Reply by ACY Securities submitted Nov 9, 2023:
Dear mamzh,
Thank you for getting in touch with us and sharing your concerns regarding your recent experience with ACY Securities.
We genuinely appreciate your feedback, and we want to assure you that we take your concerns very seriously. Our team is currently investigating the issues you've raised thoroughly. We understand the gravity of the situation and are committed to addressing it with the utmost diligence and transparency.
At ACY Securities, we uphold the values of transparency, trustworthiness, and ethics in all our interactions. We deeply regret any inconvenience you have faced and want to assure you that we do not engage in any fraudulent activities. Your trust is of utmost importance to us.
To discuss your specific concerns in more detail, please reach out to our customer support team directly at support@acy.com. We are here to assist you and resolve any issues you may have promptly.
Once again, thank you for bringing this to our attention. Your feedback is invaluable, and we are fully dedicated to rectifying the situation and ensuring a positive resolution for you.
Best regards,
The ACY Securities Customer Support Team
Thank you for getting in touch with us and sharing your concerns regarding your recent experience with ACY Securities.
We genuinely appreciate your feedback, and we want to assure you that we take your concerns very seriously. Our team is currently investigating the issues you've raised thoroughly. We understand the gravity of the situation and are committed to addressing it with the utmost diligence and transparency.
At ACY Securities, we uphold the values of transparency, trustworthiness, and ethics in all our interactions. We deeply regret any inconvenience you have faced and want to assure you that we do not engage in any fraudulent activities. Your trust is of utmost importance to us.
To discuss your specific concerns in more detail, please reach out to our customer support team directly at support@acy.com. We are here to assist you and resolve any issues you may have promptly.
Once again, thank you for bringing this to our attention. Your feedback is invaluable, and we are fully dedicated to rectifying the situation and ensuring a positive resolution for you.
Best regards,
The ACY Securities Customer Support Team
O
Olivier C.
Cogolin, France,
Oct 23, 2023,
Registered user
I am very disappointed - ACY refuses to do the right thing
Service use: Live
Length of use: over 1 Year
I am getting very disappointed lately with ACY, and their last move was to retroactively charge me x100 the swap rate on my VIX trades closed last month. The P&L was only around 5500 USD but they removed 12500 USD for their mistake on the swaps. The obvious right thing to do is simply cancel the P&L as if the swaps had been x100 I would never have entered the trades...The worst part is they refuse to compromise...I used to like them but now I would advise the community to leave this broker and I am considering doing it myself soon if they don't change their behavior...Beware!
1 trader has found this review helpful
Reply by ACY Securities submitted Oct 30, 2023:
Hi Olivier,
Thank you for reaching out to us regarding your recent experience with ACY Securities. We genuinely appreciate your feedback, and we want to assure you that we take your concerns very seriously.
Our Compliance team has received your complaint and is currently conducting a thorough review. We understand the seriousness of the issues you've raised, and we are committed to addressing them with the utmost diligence.
At ACY Securities, we uphold the values of transparency, trustworthiness, and ethics in all our interactions. We want to emphasize that we do not engage in any fraudulent activities, and we deeply regret that your recent encounter has caused you to question our integrity.
Your trust is paramount to us, and we are dedicated to resolving your specific concerns. To discuss your experience in detail, please contact our customer support team directly at support@acy.com. Your insights are invaluable, and we are committed to addressing your concerns promptly and comprehensively.
Thank you once again for bringing your concerns to our attention. We are here to listen, learn, and enhance our services to provide the best possible experience for all our customers. Your feedback is crucial, and we are fully devoted to rectifying the situation.
Best regards,
The ACY Securities Customer Support Team
Thank you for reaching out to us regarding your recent experience with ACY Securities. We genuinely appreciate your feedback, and we want to assure you that we take your concerns very seriously.
Our Compliance team has received your complaint and is currently conducting a thorough review. We understand the seriousness of the issues you've raised, and we are committed to addressing them with the utmost diligence.
At ACY Securities, we uphold the values of transparency, trustworthiness, and ethics in all our interactions. We want to emphasize that we do not engage in any fraudulent activities, and we deeply regret that your recent encounter has caused you to question our integrity.
Your trust is paramount to us, and we are dedicated to resolving your specific concerns. To discuss your experience in detail, please contact our customer support team directly at support@acy.com. Your insights are invaluable, and we are committed to addressing your concerns promptly and comprehensively.
Thank you once again for bringing your concerns to our attention. We are here to listen, learn, and enhance our services to provide the best possible experience for all our customers. Your feedback is crucial, and we are fully devoted to rectifying the situation.
Best regards,
The ACY Securities Customer Support Team
sueum91
Rus, Russian Federation,
Oct 12, 2023,
Registered user
Cancelled my withdrawal request and took my money
Service use: Live
Length of use: over 1 Year
ACY closed cancelled my withdrawal request for over 6300$. Then they just took my money even though I met all requirements.
After, they closed my account (#701614) with all my money still in it. I traded there over a year and earned all this money only for them to keep it? Shame.
After, they closed my account (#701614) with all my money still in it. I traded there over a year and earned all this money only for them to keep it? Shame.
1 trader has found this review helpful
Reply by ACY Securities submitted Oct 23, 2023:
Hi sueum91,
Thank you for reaching out to us regarding your recent experience with ACY Securities. We genuinely appreciate your feedback, and we want to assure you that we take your concerns very seriously.
Our Compliance team has received your complaint and is currently conducting a thorough review. We understand the seriousness of the issues you've raised, and we are committed to addressing them with the utmost diligence.
At ACY Securities, we uphold the values of transparency, trustworthiness, and ethics in all our interactions. We want to emphasize that we do not engage in any fraudulent activities, and we deeply regret that your recent encounter has caused you to question our integrity.
Your trust is paramount to us, and we are dedicated to resolving your specific concerns. To discuss your experience in detail, please contact our customer support team directly at support@acy.com. Your insights are invaluable, and we are committed to addressing your concerns promptly and comprehensively.
Thank you once again for bringing your concerns to our attention. We are here to listen, learn, and enhance our services to provide the best possible experience for all our customers. Your feedback is crucial, and we are fully devoted to rectifying the situation.
Best regards,
The ACY Securities Customer Support Team
Thank you for reaching out to us regarding your recent experience with ACY Securities. We genuinely appreciate your feedback, and we want to assure you that we take your concerns very seriously.
Our Compliance team has received your complaint and is currently conducting a thorough review. We understand the seriousness of the issues you've raised, and we are committed to addressing them with the utmost diligence.
At ACY Securities, we uphold the values of transparency, trustworthiness, and ethics in all our interactions. We want to emphasize that we do not engage in any fraudulent activities, and we deeply regret that your recent encounter has caused you to question our integrity.
Your trust is paramount to us, and we are dedicated to resolving your specific concerns. To discuss your experience in detail, please contact our customer support team directly at support@acy.com. Your insights are invaluable, and we are committed to addressing your concerns promptly and comprehensively.
Thank you once again for bringing your concerns to our attention. We are here to listen, learn, and enhance our services to provide the best possible experience for all our customers. Your feedback is crucial, and we are fully devoted to rectifying the situation.
Best regards,
The ACY Securities Customer Support Team
A
AlpMe
Izmir, Turkey,
Dec 1, 2022,
Registered user
I can not see or withdraw my funds.
Service use: Live
Length of use: 0-3 Months
I'm trying to get my deposit back from ACY. That's all i'm going to say. Deposit this company at your risk. I should've paid more attention to this FPA comments. I tried live chat but they keep forward me to support mail. I can not see or withdraw my funds.
Reply by ACY Securities submitted Apr 13, 2023:
Hi AlpMe, we would appreciate if you could let us know more about your experience. We're always striving to improve and deliver the best possible service and would like to turn around your experience with us. Please contact us at support@acy.com
ACY Team.
ACY Team.