Dear Alonedevils!
Thank you for your posts. it seems that you are here the one having adequate vision of the situation.
Dear Pharaoh, please, read my comments to find answers to your questions
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I request you to Please learn the English in proper at first. i don't know how have you got appointed as customer support officer.
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Sorry, I have no doctorate in English, have you read your own posts? We both write in English not good.
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I request you to Please learn the English in proper at first. i don't know how have you got appointed as customer support officer.
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English is not my native language - true, it is always good to improve it. Nevertheless, I worked as tech support in different companies with huge amount of clients with all range deposits and much complicated issues... what else... they understood me enough for long work with my companies and even warm relationship.
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According to your bonus rule you should have answered my question as that we will cancel bonus once the equity(capital comes to 0).And you cannot trade with bonus..
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I have to ask again: have you read my first post?
I already told that I meant the case when you fulfill the conditions of the promotion and I could not imagine that you would decide to flush your full deposit with the first and the only trade.
Returning to your application to claims department.
You wrote... only e-mails a lot of e-mails, but no one contained the official Client's claim submission form
where according to the claims regulations
http://masterforex.com/files/documents/en/en_09_claims_regulations.pdf :
"1.1. The Client has a right to present a claim to MFX Broker Inc. in case of a dispute. Claims are accepted within 5 (five) working days from the
date of a claim grounds emergence.
1.2. Claim is submitted in the set form with a personal handwritten signature of the Client and sent to the Claims department:
claims@masterforex.com. Claims presented by other means, will not be accepted."
We all understand that neither our clients nor our empoyess are robots, we accept e-mailed claims and try to solve all of them as they are. We have a few claims in our claims department so that emotional e-mails from ppm made approximately a half of year quantity.
It seems that either you did not read our regulations or this matter is not so important for you to escalate it in a proper way. which happened according to these regulations.
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Alright it seems these guys finally have stopped reply my emails.Over the last 3 days before these post daily i send the reminder to update the status of my claim. They never replied my email nor update these thread at FPA...
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All your e-mails were read at once they contained notifications about this forum updates, demands for lost deposit returning and list of steps that you are going to take.
As I told in my first post, this forum is not our official way of communication, so the answers would not be very fast.
Concerning deposit returning the question is being discussed here and the answer about impossibility of such returning was sent in one of the first answers.
Our management is informed about your steps, it is your right to take any steps you consider correct.
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so to trick them i have changed my name and email id and IP address and go on live chat immediately the guy attend the chat...
Then i chat i have asked:
So you guys trying to block my chat??I have tried to come live chat 10 times and all time you reject my request??
What happen to my claim? Ticket: #KME-861-70388
immediately he disconnects the chat and escapes....lol(Screen shot added)
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It is known that chats work over the internet and internet connection may be unstable... when it disconnects end of chat occurs.
The first thing I've heard in the office today was: "... your client came to the chat but the internet seems to be down he does not respond my answers ...".
Again don't you think, your conclusions are... slightly inappropriate?
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so to trick them i have changed my name and email id and IP address and go on live chat immediately the guy attend the chat...
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It seems that sometimes chat visitors are trying to trick operators and ask strange questions...
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Pupils please imagine when these guys abscond for just 600 USD mean then think off when you invest big amount with them??Do you think they will care you???
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It is quite clear that you are emotional and upset with money loss and I can understand you as a man, but we are bound with our regulations and according to them we cannot satisfy you claim because the full responsibility on the situation are completely upon you due to your actions.
According to the above I can summarize:
- You saw an attractive looking bonus and imagined that it is too good to be true (our marketing works well)
- As a clever man you decided to clarify the conditions and you asked a question appeared to be inappropriate and received an answer appeared to be inappropriate too because of the question. Our conversation had duration 3 minutes only when you told "thanks for clarafication" and right after it you asked me about withdrawal and I also understood that you were planning to withdraw bonus withis is possible according to the rules when you trade the necessary lotage. No other clarification of possible losses... only the way of withdrawal! (withdrawal is much pleaseant then losses, but why so careless?)
- Then you accepted still Unclear terms of the bonus by claiming it (careless again, but, ok, you are thinking about profits and withdrawal, you should gain it!)
- The first and the only trade lived for 7 minutes... and there is a total loss.. (openning a trade with near the full bonus amount margin equal to a half of the whole deposit. Why didn't you try ether to open less lotage or add more money to your account? Wasn't it too risky and careless? )
- Then there is an emotional explosion (it is quite understandable)
- You wrote a claim... but you haven't even read the rules for claim submission (what's this, isn't it a careless attitude to the matter?)
- Then you tried to settle the question here on the forum, but it seems that my answers were not either read or understood, so as your Company's regulations in the very beginning.
- Your impatience and too quick and inappropriate conclusions in chat communucation...
I may conclude that you are an impulsive, emotional but rather careless person who may take a big risk for quick and big win but these qualities impede the correct estimation of situation.
You should take the full responsubility for all your actions. Money and regulations are very serious matters to be carefully observed at any time.
We are very sorry about the situation, but our company sees no reasons to satisfy your claim.
Any way, the claim should be included into the trainig course for our new empoyees to make our service better.
Best regards,
MFX Broker
P.S. It seems the case may be closed.