Saima Noreen
Recruit
- Messages
- 8
Hi, my name is Saima Noreen. I've been trading with this broker octafx since last 6 7 months. Things were normal before but on 26 July they sent me this mail.(see screenshot 1). In this mail I was asked to provide my selfie while holding id card and a paper with octafx written on it with date. Also my account statement. meanwhile I was blocked from withdrawing funds.
On 02 Aug I provided them all required documents.
Screenshot 2 attached. At this time I had 9453$ in my account. check screenshot 3. I also have video recording of my personal area which shows date , balance and withdrawal restriction which I will provide if needed.
Next day they blocked my account instead of verifying it or any other response to my documents. Check screenshot 4.
Also I received these mails in which they gave the reference of customer agreement para 3.10 that company has the right to discontinue it's service to client. Which I get it but in mail he also said I'll quote "
As per check, the withdrawal amount exceeded the deposited amount. Thus, we cannot process any refund. "
Check screenshot 5.
I agree with para 3.10 company has the right to ditch clients. But it doesn't say company will also embazzl clients funds. I asked him give me a reference from agreement about not giving me refund. I replied to the mail like 4 times asked him to refund but instead they gave me same copy paste answer referring to 3.10 para but in those recent mails that above quoted sentence about refund wasn't mentioned. Check screenshot 6.
It was yesterday they blocked my account I have no access to my personal area. I am not receiving any update from their kyc Dept in recently . They can put me in ignore list. So I request FPA senior members respond to my thread also please invite octafx rep which I don't know how to do. I hope I will get justice. Waiting
On 02 Aug I provided them all required documents.
Screenshot 2 attached. At this time I had 9453$ in my account. check screenshot 3. I also have video recording of my personal area which shows date , balance and withdrawal restriction which I will provide if needed.
Next day they blocked my account instead of verifying it or any other response to my documents. Check screenshot 4.
Also I received these mails in which they gave the reference of customer agreement para 3.10 that company has the right to discontinue it's service to client. Which I get it but in mail he also said I'll quote "
As per check, the withdrawal amount exceeded the deposited amount. Thus, we cannot process any refund. "
Check screenshot 5.
I agree with para 3.10 company has the right to ditch clients. But it doesn't say company will also embazzl clients funds. I asked him give me a reference from agreement about not giving me refund. I replied to the mail like 4 times asked him to refund but instead they gave me same copy paste answer referring to 3.10 para but in those recent mails that above quoted sentence about refund wasn't mentioned. Check screenshot 6.
It was yesterday they blocked my account I have no access to my personal area. I am not receiving any update from their kyc Dept in recently . They can put me in ignore list. So I request FPA senior members respond to my thread also please invite octafx rep which I don't know how to do. I hope I will get justice. Waiting