I would like to rise several issues against Alpari UK.
I installed EA system for the Alpari Demo MT4 platform. I just copy and pasted this EA in to new installed Demo metatrader folder. I launched this demo platform to check how EA works and was satisfied. Then I open my Life Alpari platform which I haven’t been used for a last month and all of my Experts Advisors were switched off during this time. The button “Experts Advisors” also has been switched off for all this time. So, after I opened my Life account I realized that order was already open by the EA which I just installed to another folder for demo account. How this could happened if I never had been used this EA for my life account.
Basically what happened:
1. Order was open by EA while the life platform was closed and "Expert Advisors" button was off.
2. This EA have not been used for my life platform never before but this EA still open order for this life platform.
I had long conversation via email with Alpari UK complaint service. Generally they said:
“Dear Sir
Thank you for your email.
You installed the EA on MetaTrader.
Whether you use that installation to login to 1 account or 100 accounts is irrelevant.
It doesn’t change the fact that you installed it on the machine.
P*** C****
Team Leader, Client Services”
Review Moderation Team Note: Dron emailed us and asked us to remove the name of the person who sent him the above email. Alpari UK's representative didn't ask him to edit it. Instead Dron tells us that this person SUSPENDED Dron's account and told him that it would not be re-enabled until the name was edited out of this review.
The FPA considers this to be a very poor example of how such an issue should be handled.
Please tell me how copy/pasted EA to folder C:\Program Files\DemoPlatform could open order in another life platform C:\Program Files\LifeAccount. I was lucky this order was open by 0.01 lot. But next time order could be open by 1 lot and I will lose my deposit.
From my point of view they did not ignore the fact that all EA`s systems from alpari demo MT4 can influence on life Alpari MT4. So, their life MT4 is not secure from outside influence and orders can open at any time even you life platform is closed and "Expert Advisor" button is off.
They ignored to compensate my losses and point me to contact EA vendor to resolve this problem. I strongly believe this the fault of dealer Alpari UK.
Second issue I would like to rise is about Alpari UK quotes.
The pair is - USD/CHF. Date - 20.09.2011. Time - 23.00 GMT +2.
There is a huge spike down on 80 pips just in 1 minute. Next day I tried to find out the reason of this huge spike. I went back to this chart and was shocked to see that spike was disappeared on my eyes. The spike was left of no more that 30 pips. Alpari Uk just cleared off other 50 pips. This is pure manipulation by Alpari UK of their quotes after quotes have been done on chart. I attached pictures from my real platform to prove that.
Should I go to complaint to FSA and Financial Ombudsman Services? What do you think about it?
I installed EA system for the Alpari Demo MT4 platform. I just copy and pasted this EA in to new installed Demo metatrader folder. I launched this demo platform to check how EA works and was satisfied. Then I open my Life Alpari platform which I haven’t been used for a last month and all of my Experts Advisors were switched off during this time. The button “Experts Advisors” also has been switched off for all this time. So, after I opened my Life account I realized that order was already open by the EA which I just installed to another folder for demo account. How this could happened if I never had been used this EA for my life account.
Basically what happened:
1. Order was open by EA while the life platform was closed and "Expert Advisors" button was off.
2. This EA have not been used for my life platform never before but this EA still open order for this life platform.
I had long conversation via email with Alpari UK complaint service. Generally they said:
“Dear Sir
Thank you for your email.
You installed the EA on MetaTrader.
Whether you use that installation to login to 1 account or 100 accounts is irrelevant.
It doesn’t change the fact that you installed it on the machine.
P*** C****
Team Leader, Client Services”
Review Moderation Team Note: Dron emailed us and asked us to remove the name of the person who sent him the above email. Alpari UK's representative didn't ask him to edit it. Instead Dron tells us that this person SUSPENDED Dron's account and told him that it would not be re-enabled until the name was edited out of this review.
The FPA considers this to be a very poor example of how such an issue should be handled.
Please tell me how copy/pasted EA to folder C:\Program Files\DemoPlatform could open order in another life platform C:\Program Files\LifeAccount. I was lucky this order was open by 0.01 lot. But next time order could be open by 1 lot and I will lose my deposit.
From my point of view they did not ignore the fact that all EA`s systems from alpari demo MT4 can influence on life Alpari MT4. So, their life MT4 is not secure from outside influence and orders can open at any time even you life platform is closed and "Expert Advisor" button is off.
They ignored to compensate my losses and point me to contact EA vendor to resolve this problem. I strongly believe this the fault of dealer Alpari UK.
Second issue I would like to rise is about Alpari UK quotes.
The pair is - USD/CHF. Date - 20.09.2011. Time - 23.00 GMT +2.
There is a huge spike down on 80 pips just in 1 minute. Next day I tried to find out the reason of this huge spike. I went back to this chart and was shocked to see that spike was disappeared on my eyes. The spike was left of no more that 30 pips. Alpari Uk just cleared off other 50 pips. This is pure manipulation by Alpari UK of their quotes after quotes have been done on chart. I attached pictures from my real platform to prove that.
Should I go to complaint to FSA and Financial Ombudsman Services? What do you think about it?
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