CandleTrader
Private
- Messages
- 21
Made a deposit in August of 2018 to trading account 6803206, got some profit, and accumulated around $7488 on account.
On the 5th of January 2022 I got an email saying " Account opening and trading rights are permanently prohibited, and the trading account's gold withdrawal rights are retained". However, I am not able to login to the client's cabinet to place a withdrawal.
Sent several emails, never got any response. However, in LiveChat i was told i have to wait until checking of my account will be over. They refuse to say how long it is to wait. It's been 3 months already, and still no reply on my emails, the same answers in LiveChat.
Dear FPA team and members please help me to resolve the issue.
On the 5th of January 2022 I got an email saying " Account opening and trading rights are permanently prohibited, and the trading account's gold withdrawal rights are retained". However, I am not able to login to the client's cabinet to place a withdrawal.
Sent several emails, never got any response. However, in LiveChat i was told i have to wait until checking of my account will be over. They refuse to say how long it is to wait. It's been 3 months already, and still no reply on my emails, the same answers in LiveChat.
Dear FPA team and members please help me to resolve the issue.