Oh dang, I forgot to update my post. Finally I've received my withdrawal. But heck it took very long time. They wouldn't respond to my emails and when I tried to contact them via chat, they say they were looking into it. After alot of hassle I've tried chat with them once again but this time they say I've needed to upload my documents once again. (the usual id, utility bill etc). But I think writing on their facebook page got them moving. Otherwise they don't contact you directly. Very bureaucratic.