I trade on the AVATRADE; Account 5050802-USD. Ava abruptly closed all my orders on August 23, 2018, without any reason. Previously, the balance on the balance is about $ 400, now $ 0.00.
On MT4 transaction software, Ava has transferred money back to my card (charge back), however up to now money is not in the card.
Ava explained that there was a dispute over the amount deposited into my trading account, however Ava did not specify in detail who the dispute was with? At what transaction?
Currently, Ava asks me to send them proof of my bank or credit card issuer, that chargeback has not been made. I sent evidence to AVA, but did not receive any response from AVA.
I would like to appeal to Ava about:
- The sudden closure of all my orders without any prior notice.
- My purchase of Bitcoin (BTC / USD), if not closed, is now profitable. I ask Ava to compensate for this.
Please help me get money back from the AVA!
On MT4 transaction software, Ava has transferred money back to my card (charge back), however up to now money is not in the card.
Ava explained that there was a dispute over the amount deposited into my trading account, however Ava did not specify in detail who the dispute was with? At what transaction?
Currently, Ava asks me to send them proof of my bank or credit card issuer, that chargeback has not been made. I sent evidence to AVA, but did not receive any response from AVA.
I would like to appeal to Ava about:
- The sudden closure of all my orders without any prior notice.
- My purchase of Bitcoin (BTC / USD), if not closed, is now profitable. I ask Ava to compensate for this.
Please help me get money back from the AVA!