Jemal Brown
Recruit
- Messages
- 3
Heres my horror story about Citrades. I opened an account with them in early August for $450 to test the Rock The Stock program. I was pleased with the early results and looked into their AutoTrading Binary; which I later learned is a whole other service not a part of their platform. I spoke with a Mr. Henry Yorke who tried to get me to invest $5000 but I decided to only deposit $3000 on 7/7/15, with the clearly expressed desire not to add any bonus knowing that the turnover severely cripples withdrawl time and most likely profit size.
After keeping a close eye onthe account I noticed a deposit of $1200(Which was never actually integrated into my funds) marked bonus on 7/13/15(?) This was obviously upsetting so I called in(unable to locate Mr. Yorke) to freeze trading on the account and I then proceeded to try and withdraw the remaining $3,187(187 left from the initial 450) which as you can guess was cancelled by them. Not only that but the account continued to trade against my wishes and $294 went missing(?) I then fussed and called frequently for a couple of days to resolve the issue and attempt to close my account. It was not until a later email that I wrote where I mentioned getting legal help involved tha I was contacted by Mr. Kevin Hall "Director Of Operations".
Mr Hall proceeded to reach an understanding with me,offered to personally oversee my account and assured me even in writing that I would be able to regularly make withdraws and that my $294(300) would be reimbursed. I regretfully agreed to proceed. 2 weeks later I actually needed the $ for a family emergency but the total was put into month long trades. He assured me again that I would be able to withdrawl more than the requested $3000 after thoise trades matured. It was a setback but I know longer term trades to be more stable/profitable so I patiently waited. When the trades matured at the beginning of this month I naturally put in for my $3000 withdrawl.
Cancelled again surprise surprise! I looked into the banking history again and noticed that the $300 Reimbursement is labeled as a Bonus. I have noe been trying to contact Mr. Hall via email and phone for almost 3 weeks now with no response whatsoever. I am only told by "customer support" and accounting that the turnover hasnt matured past 30x the bonus and thats why my withdrawls are cancelled. Luckily I at least have a paper trail of emails and videos of the actual account standings along the way to fully support my claims. Problem 1 obviously being that I was always openly opposed to a bonus, and never actually recieved one. Mr. Hall directly lied to me even in writing, and now they refuser to connect me with a manager,accounting or anyone who will professionally deal with the matter. I have suffered financially as a result of the assurances I was given and they have since given up on even trying to bullshi*** me. They are trying to bully me and hold my funds hostage, if not steal them based on fraudulent,unauthorized practices and I will do everything I can to not stand for it.
I have a complaint filed with the BBB and the CFTC who even though they are not regulated by, but say that if they get enough negative attention about them they will bring a serious case against them;which will put them out of business im sure. So if you have had a similar horrible experience with these crooks file it with the CFTC,BBB,and of course in this court and lets make sure we put a stop to their shady practice
After keeping a close eye onthe account I noticed a deposit of $1200(Which was never actually integrated into my funds) marked bonus on 7/13/15(?) This was obviously upsetting so I called in(unable to locate Mr. Yorke) to freeze trading on the account and I then proceeded to try and withdraw the remaining $3,187(187 left from the initial 450) which as you can guess was cancelled by them. Not only that but the account continued to trade against my wishes and $294 went missing(?) I then fussed and called frequently for a couple of days to resolve the issue and attempt to close my account. It was not until a later email that I wrote where I mentioned getting legal help involved tha I was contacted by Mr. Kevin Hall "Director Of Operations".
Mr Hall proceeded to reach an understanding with me,offered to personally oversee my account and assured me even in writing that I would be able to regularly make withdraws and that my $294(300) would be reimbursed. I regretfully agreed to proceed. 2 weeks later I actually needed the $ for a family emergency but the total was put into month long trades. He assured me again that I would be able to withdrawl more than the requested $3000 after thoise trades matured. It was a setback but I know longer term trades to be more stable/profitable so I patiently waited. When the trades matured at the beginning of this month I naturally put in for my $3000 withdrawl.
Cancelled again surprise surprise! I looked into the banking history again and noticed that the $300 Reimbursement is labeled as a Bonus. I have noe been trying to contact Mr. Hall via email and phone for almost 3 weeks now with no response whatsoever. I am only told by "customer support" and accounting that the turnover hasnt matured past 30x the bonus and thats why my withdrawls are cancelled. Luckily I at least have a paper trail of emails and videos of the actual account standings along the way to fully support my claims. Problem 1 obviously being that I was always openly opposed to a bonus, and never actually recieved one. Mr. Hall directly lied to me even in writing, and now they refuser to connect me with a manager,accounting or anyone who will professionally deal with the matter. I have suffered financially as a result of the assurances I was given and they have since given up on even trying to bullshi*** me. They are trying to bully me and hold my funds hostage, if not steal them based on fraudulent,unauthorized practices and I will do everything I can to not stand for it.
I have a complaint filed with the BBB and the CFTC who even though they are not regulated by, but say that if they get enough negative attention about them they will bring a serious case against them;which will put them out of business im sure. So if you have had a similar horrible experience with these crooks file it with the CFTC,BBB,and of course in this court and lets make sure we put a stop to their shady practice