katmall689
Private, 1st Class
- Messages
- 55
05/08/14
Sir / Madam,
As a client I must have the right to close my trading account at any time and request for a full refund of the deposit balance as at the time and date of closing my account.
I demanded to close my trading account ( a/c no: 6830 ) with xpert market on 24 April 2014 and requested for a full refund of my deposit balance as at 24 April 2014 which is USD 5013.
Closing of my trading was considered and they started processing my deposit balance of USD 5013 on 25 April 2014.
On 25 April 2014 they sent me by email requesting for more documents which were never done during compliance and before funding my trading account. These documents were also never requested for my first withdrawal of USD 425 a week earlier except the three basics - national ID ( both sides ), credit card used to fund my account ( both sides ) and utility bill bill. I did send them the three basics for my first withdrawal of USD 425 and I need not do it again as it was only one week earlier. I replied that I did not have the other two documents requested and was not told at the very beginning for compliance and the first withdrawal of USD 425. Why now when I wanted to close my account ?
No reply was forth coming but on 28 April they sent me a DEPOSIT CONFIRMATION to fill in and signed before they could process my refund of deposit balance of USD 5013. On the same day I did send them my own written deposit confirmation a few hours earlier. They rejected it and instead sent me their own deposit confirmation document under their company's letterhead which I did fill in, signed and sent back to them by email attachment on the same day. They acknowledged receipt of this document four days later after repeated reminders daily. But my other query on my status of the refund of USD 5013 fell on deaf ears. They kept on ignoring my query on my refund of USD 5013.
During this time as my refund of USD 5013 was under processing they traded on my account and incurred a loss of USD 2,000 just for ONE TRADE. This was done without my permission either written and or verbally. I told them by email that I could not accept the loss of USD 2,000 as my refund was under processing and my trading account was closed already at that time of trading. No reply despite several emails for a few days and the next thing I knew my refund of USD 5013 was cancelled. Now online my deposit balance is USD 2941 instead of USD 5013. This is unfair to me because they are processing my refund of my deposit balance of USD 5013 on 25 April 2014 and why should they use my trading account to trade without my permission, verbally and or written and incurring a loss of USD 2,000 just for one trade with a deposit of USD 5013 ( 20% and never consider the risk and money management at all )? Until now they never reply at all to all my queries by emails or through messages sent online on the trading platform. Their website is xpertmarket.com
I am still waiting for their official reply but so far nothing.
Please advise and let me know whether there are recourses for me to claim my money - USD 5013
Best regards,
Dr Steve Choo
A/C No: 6830
Sir / Madam,
As a client I must have the right to close my trading account at any time and request for a full refund of the deposit balance as at the time and date of closing my account.
I demanded to close my trading account ( a/c no: 6830 ) with xpert market on 24 April 2014 and requested for a full refund of my deposit balance as at 24 April 2014 which is USD 5013.
Closing of my trading was considered and they started processing my deposit balance of USD 5013 on 25 April 2014.
On 25 April 2014 they sent me by email requesting for more documents which were never done during compliance and before funding my trading account. These documents were also never requested for my first withdrawal of USD 425 a week earlier except the three basics - national ID ( both sides ), credit card used to fund my account ( both sides ) and utility bill bill. I did send them the three basics for my first withdrawal of USD 425 and I need not do it again as it was only one week earlier. I replied that I did not have the other two documents requested and was not told at the very beginning for compliance and the first withdrawal of USD 425. Why now when I wanted to close my account ?
No reply was forth coming but on 28 April they sent me a DEPOSIT CONFIRMATION to fill in and signed before they could process my refund of deposit balance of USD 5013. On the same day I did send them my own written deposit confirmation a few hours earlier. They rejected it and instead sent me their own deposit confirmation document under their company's letterhead which I did fill in, signed and sent back to them by email attachment on the same day. They acknowledged receipt of this document four days later after repeated reminders daily. But my other query on my status of the refund of USD 5013 fell on deaf ears. They kept on ignoring my query on my refund of USD 5013.
During this time as my refund of USD 5013 was under processing they traded on my account and incurred a loss of USD 2,000 just for ONE TRADE. This was done without my permission either written and or verbally. I told them by email that I could not accept the loss of USD 2,000 as my refund was under processing and my trading account was closed already at that time of trading. No reply despite several emails for a few days and the next thing I knew my refund of USD 5013 was cancelled. Now online my deposit balance is USD 2941 instead of USD 5013. This is unfair to me because they are processing my refund of my deposit balance of USD 5013 on 25 April 2014 and why should they use my trading account to trade without my permission, verbally and or written and incurring a loss of USD 2,000 just for one trade with a deposit of USD 5013 ( 20% and never consider the risk and money management at all )? Until now they never reply at all to all my queries by emails or through messages sent online on the trading platform. Their website is xpertmarket.com
I am still waiting for their official reply but so far nothing.
Please advise and let me know whether there are recourses for me to claim my money - USD 5013
Best regards,
Dr Steve Choo
A/C No: 6830