Forex4you
Forex4you Representative
- Messages
- 16
Greetings.
We are sorry to learn that you have been dissatisfied with the service we have provided. Below, we will provide explain answers for questions, that you have asked here.
Case from 2016.09.02 and 2016.09.07 – yes, you are correct, for Buy orders TakeProfit will be activated, if Bid price will be more than or equal to the price of execution. But order can be executed only by existing price. When you are closing Buy order, you are selling currency, this means that someone has to buy it by price that you have selected. If this price will be changed while executing, order cannot be filled.
Case from 2016.09.07 18:33:49 – your orders #31946725 & #31946769 were closed because they have reached StopOut level. As you say, these order could have stand a drawdown if we would correct your balance faster. But there was no error in execution of orders #31944826 & #31944832 as price tick was available only for a very short period of time, and there could not be any balance correction for them. Full answer about these order were also provided to you.
Case from 2016.08.25 – due to technical error on server side, you orders were not closed at time, and you had to change StopLoss. Indeed, that was our problem and we are sorry for this inconvenience. According to a StopLoss price change, difference was compensated on your trading account.
StopLoss changing – Orders that are specified on screenshots that you have provided, were either closed in gap mode, either by available market price. Accounts 3262134 and 3271717 are executed on MetaTrader servers side, for this accounts can be used Gap mode.
Gap level - is a criterion of gap activation (if the price gap is equal or greater than 1 spread for a given instrument, the gap mode is engaged). It's used for automatically order's executing by the dealer (both Stop Loss & Take Profit execute at the gap price).
Account 3293417 is placed on our own liquidity aggregator – MarketPlace. Gap mode does not apply to trading accounts where orders are executed on our own aggregator MarketPlace, therefore pending orders will be executed, including Take Profit and Stop Loss, by market price, so slippage can even be 1 pip.
If market price will cross set StopLoss level and order will be executed by it, as close price can be written only actual price. If account is on MetaTrader execution, in comment for this order will be written [sl/gap], in same situation if account is on MarketPlace, order will be closed by market price, that will cross StopLoss, and this price will be written as closing price.
We are sorry to learn that you have been dissatisfied with the service we have provided. Below, we will provide explain answers for questions, that you have asked here.
Case from 2016.09.02 and 2016.09.07 – yes, you are correct, for Buy orders TakeProfit will be activated, if Bid price will be more than or equal to the price of execution. But order can be executed only by existing price. When you are closing Buy order, you are selling currency, this means that someone has to buy it by price that you have selected. If this price will be changed while executing, order cannot be filled.
Case from 2016.09.07 18:33:49 – your orders #31946725 & #31946769 were closed because they have reached StopOut level. As you say, these order could have stand a drawdown if we would correct your balance faster. But there was no error in execution of orders #31944826 & #31944832 as price tick was available only for a very short period of time, and there could not be any balance correction for them. Full answer about these order were also provided to you.
Case from 2016.08.25 – due to technical error on server side, you orders were not closed at time, and you had to change StopLoss. Indeed, that was our problem and we are sorry for this inconvenience. According to a StopLoss price change, difference was compensated on your trading account.
StopLoss changing – Orders that are specified on screenshots that you have provided, were either closed in gap mode, either by available market price. Accounts 3262134 and 3271717 are executed on MetaTrader servers side, for this accounts can be used Gap mode.
Gap level - is a criterion of gap activation (if the price gap is equal or greater than 1 spread for a given instrument, the gap mode is engaged). It's used for automatically order's executing by the dealer (both Stop Loss & Take Profit execute at the gap price).
Account 3293417 is placed on our own liquidity aggregator – MarketPlace. Gap mode does not apply to trading accounts where orders are executed on our own aggregator MarketPlace, therefore pending orders will be executed, including Take Profit and Stop Loss, by market price, so slippage can even be 1 pip.
If market price will cross set StopLoss level and order will be executed by it, as close price can be written only actual price. If account is on MetaTrader execution, in comment for this order will be written [sl/gap], in same situation if account is on MarketPlace, order will be closed by market price, that will cross StopLoss, and this price will be written as closing price.