Armen Yeremyan
Private
- Messages
- 20
In January 2015 I got a call from FxPro representative. The lady on the phone told me that they are the official representative of the FxPro company in Armenia and have an investment offer with high return rates. They arranged for an appointment, and I went to their office few days later.
They asked me about the kind of investment I was interested in and I told them that I’m interested in investment options that will not impose any risk on me. They told me that they do provide such options and can offer me a 5% monthly income on accumulated funds if I invest at least 30,000 USD and don't do any trading on my own. So I only had the right to watch. I was told that they have a certified machine which makes the trading and there will be no human doing a trading on my account. They also assured me that all of my funds will be additionally insured in case of possible losses.
We agreed and signed a contract with those terms in the beginning of February 2015. They requested and I provided them with my passport details and complete contact information. Thereafter they opened an account for me at the fxpro.com website, provided me with the login information so that I could watch my account. Then I trasferred the funds from my card to my account, which shortly appeared on my account and soon I noticed that the trade started.
During the first month I saw an addition of around $7,900 USD on my account. As due to our contract only 5% of the income was mine, at the end of the financial month, FxPro Yerevan office representative asked me to withdraw the rest $6,400 and provide to them. And I did so.
Right after that I noticed that they have few open positions leading to huge negative balance. When I asked them about the reason they told me that there are technical issues with the site as a result of software updates, therefore the information in my FxPro cabinet is wrong. And they assured me that not only all of my funds are there, but also there is a substantial income on my account balance. During all of this time they provided me documents stating the increase in my account balance, so I was sure everything is fine.
I got this explanation during several months, after which I requested to transfer my funds back to my original account so that I can verify their availability. They sent me documents with FxPro seal and signature stating that they have made the transfer, but the funds didn’t reach me. (transfer document is attached)
Later I contacted the head office, and got a response that I have no funds on my account and that they have not transferred any funds to me nor they have provided any such documents.
Now FxPro refuses to refund any of my funds! FxPro claims that it’s not their business that I signed the contract with local representation, because that representation only had rights to disseminate information and not sign contracts. Afterwards I cot a call from FxPro Moscow representation office explaining me that in September 2015 they have canceled their representation contract with FxPro Yerevan office.
The head of Yerevan office claims that he doesn't understand English, nor is computer literate. And his explanation is that the staff member responsible for customers has not informed them about the loss of funds and they don't want to take the responsibility for this loss.
P.S.
As far as confidence concerned: Their office was in a business center building, they had several offices and FxPro signs on all of their doors and windows. There were trainings going on for traders in one of the rooms. They had vehicles with FxPro standing outside the office. So I really had no doubt that there could be something wrong with them.
They asked me about the kind of investment I was interested in and I told them that I’m interested in investment options that will not impose any risk on me. They told me that they do provide such options and can offer me a 5% monthly income on accumulated funds if I invest at least 30,000 USD and don't do any trading on my own. So I only had the right to watch. I was told that they have a certified machine which makes the trading and there will be no human doing a trading on my account. They also assured me that all of my funds will be additionally insured in case of possible losses.
We agreed and signed a contract with those terms in the beginning of February 2015. They requested and I provided them with my passport details and complete contact information. Thereafter they opened an account for me at the fxpro.com website, provided me with the login information so that I could watch my account. Then I trasferred the funds from my card to my account, which shortly appeared on my account and soon I noticed that the trade started.
During the first month I saw an addition of around $7,900 USD on my account. As due to our contract only 5% of the income was mine, at the end of the financial month, FxPro Yerevan office representative asked me to withdraw the rest $6,400 and provide to them. And I did so.
Right after that I noticed that they have few open positions leading to huge negative balance. When I asked them about the reason they told me that there are technical issues with the site as a result of software updates, therefore the information in my FxPro cabinet is wrong. And they assured me that not only all of my funds are there, but also there is a substantial income on my account balance. During all of this time they provided me documents stating the increase in my account balance, so I was sure everything is fine.
I got this explanation during several months, after which I requested to transfer my funds back to my original account so that I can verify their availability. They sent me documents with FxPro seal and signature stating that they have made the transfer, but the funds didn’t reach me. (transfer document is attached)
Later I contacted the head office, and got a response that I have no funds on my account and that they have not transferred any funds to me nor they have provided any such documents.
Now FxPro refuses to refund any of my funds! FxPro claims that it’s not their business that I signed the contract with local representation, because that representation only had rights to disseminate information and not sign contracts. Afterwards I cot a call from FxPro Moscow representation office explaining me that in September 2015 they have canceled their representation contract with FxPro Yerevan office.
The head of Yerevan office claims that he doesn't understand English, nor is computer literate. And his explanation is that the staff member responsible for customers has not informed them about the loss of funds and they don't want to take the responsibility for this loss.
P.S.
As far as confidence concerned: Their office was in a business center building, they had several offices and FxPro signs on all of their doors and windows. There were trainings going on for traders in one of the rooms. They had vehicles with FxPro standing outside the office. So I really had no doubt that there could be something wrong with them.
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