Hello,
As a representative of Broco I bring apology for inconvenient procedure.
Penalty fee has been paid to the account before occurance of thread but the next day after withdrawal happened.
Today we have sent a letter to client asking to apply for remains and we will process this withdrawal with the minimum cost for client.
Understaning about inconveniency of situation and poor order of payment (withdrawal was made on one day and fee charged the next day after), we must admit that there was no intended deception.
As a representative of Broco I bring apology for inconvenient procedure.
Penalty fee has been paid to the account before occurance of thread but the next day after withdrawal happened.
Today we have sent a letter to client asking to apply for remains and we will process this withdrawal with the minimum cost for client.
Understaning about inconveniency of situation and poor order of payment (withdrawal was made on one day and fee charged the next day after), we must admit that there was no intended deception.