I don't think too many other websites issue formal invitations. If a company first ignores questions from the client and then ignores an invitation, they have only themselves to blame.
Wear their shoes for a moment.
The majority of complaints come from traders who lack experience.
A formal reply to the customer is provided when he questions account equity levels,withdrawal restrictions etc.
Now , how does a well informed account manager view a complaint of this calibre "why my money dissapear"?
especially if its followed by this :"yes, but how it dissapear??" ,after he/she explained the trader the situation.
Subsequently when set manager views an email with the fpa thread, he/she will de-prioritize it because to him/her its about invalid non-grounded rules.
I will take it further.Set correspondence comes up as a topic and the manager is questioned."hey Pharaoh,is that serious?"
"-No,just some guy going full risk on nfp's".
I will side with you on this though."if they wont handle this type of customer,they should not attract it either."
