Problem LMFX issue

[mquader]

GER40 gapped down to 14438-14439 at 2:00 AM ET (9.00 AM North Macedonia time) on Dec. 2 but my TP set at 14478 got executed at 14479, which seems impossible. Despite complaining the issue did not get resolved.
After a high-impact event, namely NFP, on Dec. 2 my USA500 TP set at 4040 was executed at 4040.3 but the 5M price bar clearly shows the price to be between 4012 and 4014 at 8:30 AM.
Whereas, on Nov. 10th after CPI report, my SL won't get hit at the set price of 3872 and got executed at 3796.3, and I was told that due to slippage my order got filled at a difference of 24 points. Complaining did not produce any satisfactory result.
In other words, if a trade would cause me to lose money, it will be made to happen but any trade that can be profitable won't happen. That's the way LMFX system is designed.

 

[4evermaat]

-> Can you upload a copy of your trading statement?

preserve mt4/mt5 account trade history statements part 1...

Estimated read time: 12-15 min. Estimated money and stress savings: your original deposits + profits - withdrawals. One of the most important pieces of evidence to maintain is the full account trade history. This history includes rows of trades such that each row has the order/ticket...

www.forexpeacearmy.com

Also, 2-3 screenshots might help. Although some screen recording evidence would be the best really.

-> have you attemted to contact company support? IF so, what response(s) have you gotten? @Maria LMFX

-> Have you left a review of your experience yet? Please do so now: https://www.forexpeacearmy.com/forex-reviews/12111/lmfx-forex-brokers?per-page=50

 

[mquader]

I attached the following screenshots to prove my point but the response was in text from lmfx claiming that the trades were executed at those improbable prices. GER40 opened between 14438-14439 at 2:30 AM ET but my TP got executed at 14479. USA500 dropped to 4010.5 to 4008.8 at 8:30 AM on Dec. 2nd after NFP but my TP got executed at 4040.3. Here is the textual response from LMFX backoffice which gave the time of execution of the trades.

22875867 USA500 Sell 1.0 2022-12-02 02:06:10 2022-12-02 15:30:16 274.0 -2.0 0.0
COMMENT: tp
T/P: 4040.0
S/L: 0.0
OPEN PRICE: 4067.7
CLOSE PRICE: 4040.3

22874715 GER40 Sell 1.0 2022-12-01 21:41:08 2022-12-02 09:00:01 14.74 -2.0 -0.5
COMMENT: tp
T/P: 14478.0
S/L: 0.0
OPEN PRICE: 14492.0
CLOSE PRICE: 14478.0