Venelin_HotForex
HotForex Representative
- Messages
- 17
Dear nazimuddin we would like thank you for finally providing your account number which has allowed us to locate your account accordingly, we apologize for the misunderstanding above.
First we would like to start by clarifying that according to the screenshot you provided above it is clear that you were given the total of $180 USD in bonus on the 11/09, further to that you can also confirm that, due to a internal glitch, on the 16/09 the system allowed you to wrongly remove the initial $180 USD bonus as if it were your funds, which according to our 30% bonus terms and conditions it is not allowed.
Please refer below.
6. The 30% Rescue Bonus cannot be withdrawn under any circumstances.
Furthermore please refer below to the section where is explained how the bonus removal is performed.
8. When a Client makes a withdrawal from their account, they will be subject to a proportionate removal of the bonus amount awarded. The formula used by the system regarding Bonus Removals following a withdrawal request is:
WITHDRAWAL AMOUNT X 30%. For example: If a Client withdraws 100 USD from their account, 30 USD will be deducted automatically from the 30% bonus amount that had been previously claimed and awarded.
According to the above we trust it is now clear that HotForex has never deducted any of the funds that initially belonged to you, all what we did was to simply correct a glitch which allowed you to request the withdrawal of funds that were awarded to you as a tradable bonus and that should never be withdrawn.
In case you have any further doubt please feel free to contact our support team directly at support@hotforex.com.
Kind Regards,
Venelin Videnov
Official HotForex Representative
venelin@hotforex.com
First we would like to start by clarifying that according to the screenshot you provided above it is clear that you were given the total of $180 USD in bonus on the 11/09, further to that you can also confirm that, due to a internal glitch, on the 16/09 the system allowed you to wrongly remove the initial $180 USD bonus as if it were your funds, which according to our 30% bonus terms and conditions it is not allowed.
Please refer below.
6. The 30% Rescue Bonus cannot be withdrawn under any circumstances.
Furthermore please refer below to the section where is explained how the bonus removal is performed.
8. When a Client makes a withdrawal from their account, they will be subject to a proportionate removal of the bonus amount awarded. The formula used by the system regarding Bonus Removals following a withdrawal request is:
WITHDRAWAL AMOUNT X 30%. For example: If a Client withdraws 100 USD from their account, 30 USD will be deducted automatically from the 30% bonus amount that had been previously claimed and awarded.
According to the above we trust it is now clear that HotForex has never deducted any of the funds that initially belonged to you, all what we did was to simply correct a glitch which allowed you to request the withdrawal of funds that were awarded to you as a tradable bonus and that should never be withdrawn.
In case you have any further doubt please feel free to contact our support team directly at support@hotforex.com.
Kind Regards,
Venelin Videnov
Official HotForex Representative
venelin@hotforex.com