I had done a deposit in Octafx 3 days ago through UPI option but before filling the UTR number, the app get crash and again I do an deposit a new receiver comes.
So right after I contacted with octa customer service and they said wait for 24 hours bcs it's an automated system.
So I did wait but after 3 days for now, there is no response by them, there Is no update on this. I told them please tell me what more proof they want. I also write 2 email to Octa support attached with all proofs. But they give the same response 'we forwarded your request to our financial department, they are working so hard for resolve this issue ASAP' but as I'm facing they are doing nothing. I want your help guys.
So right after I contacted with octa customer service and they said wait for 24 hours bcs it's an automated system.
So I did wait but after 3 days for now, there is no response by them, there Is no update on this. I told them please tell me what more proof they want. I also write 2 email to Octa support attached with all proofs. But they give the same response 'we forwarded your request to our financial department, they are working so hard for resolve this issue ASAP' but as I'm facing they are doing nothing. I want your help guys.