Dear sir,
Thank you for having provided us the statements. We’ve compared them and found out a difference between the opening prices of the orders. The Company’s internal investigation established that some of your trades hadn’t been opened by the liquidity provider due to a lag in the quote system provoked by the server’s technical problems.
As for your post:
«The two trades are very similar, there is a 2 sec difference from entry to entry and price is slightly different, but in such volatile time when I trade, 10 pips in 2 seconds is nothing, it could even be the size of the spread during the volatility. There are many other trades just like these two, similar entries and exits. The point is in the decentralized market that forex is, no 2 brokers are exactly the same but as I've shown I traded the same news on different brokers and made profits on all 4, profits are of different amount and trades are slightly different, but it is obvious Tifia is not willing to pay out such a large profit and keeps coming up with excuses.»
We understand that the Forex market is decentralized, but you are referring to the orders opened at different moments whose prices will be no doubt different in high volatility periods. Our example shows you a considerable difference in the prices of trades conducted in the same instruments at the same time, even when compared with the orders you’ve provided. Thus, it proves that there was no liquidity for such price levels in the market at that moment.
I had to mention one more time that the client’s trades were not cancelled entirely, only in part. A profit of 4977.22 euro was fully paid to the client. The Company pays out profits to its Clients with no delays unless they break the Company’s rules and use technical server failures.
Thus, profits/losses cannot be restored according to item 2.12 and 5.28 of the Terms of Business:
2.12. The Company has a right to cancel or revise the results of the Client's transaction in the
following cases:
- The transaction is opened/closed at non-market rate;
- In case of Server malfunctions;
https://tifia.com/uploads/docs/terms-of-business-en.pdf
Besides, having analysed the statements you’ve provided and your trades with our company, we can conclude that you may have used some algorithms utilizing latency arbitrage and aimed at detecting vulnerability of the MT4 system.
You usually trade 0.1 lots in a micro-account while your volumes grew to 19.00 lots during the lag.
In accordance with item 5.28 of the Terms of Business, the company has a right to cancel trades:
5.28. In case the client has used latency arbitrage algorithms, the company has the right to cancel the trading operations performed using this trading system and limit further transactions.
https://tifia.com/uploads/docs/terms-of-business-en.pdf
We apologize for the inconvenience.
Thank you!