There are so many issue about price being earlier reported but each complain and/or explanation always reported have made me always look like fool, because i the meta4 chart would have been corrected, capture page will not be accessible at meta4 data base and i was not able to access attached document; as a prove from my e-mail account no. minor news, i now see spread of close to 20 pips most especially on limit and
stop orders. What make things worse is the fact that the contact person will not be logical in their presentation and/or argument; and there is no way you can win illogical argument, so, i waited patiently to get them red handed.
Here are the trade orders in contention, all in nzdusd that i opened.
35927640 2015.09.17 20:39:29 sell 0.18 nzdusd 0.63381
35605254 2015.09.09 23:55:24 buy 0.10 nzdusd 0.64013
The trades with the ticket numbers 35605254 and 35927640 As reflected in daily confirmation dated Thu, 17 Sep 2015 15:15:40 -0700 The meta4 used adopted GMT+2. I closed the trade with the ticket no 35605254 at 11.33.23 am (GMT+2) ~+160point with ~16 dollar profit but to my surprise, account was deducted with -63.20 dollar and looking at my account history this is what i see these closed trades.
35605254 2015.09.09 23:55:24 buy 0.10 nzdusd 0.64013 0.00000 0.00000 2015.09.18 11:33:25 0.63381 -0.26 0.00 3.06 -63.20
35927640 2015.09.17 20:39:29 sell0.00 nzdusd 0.63381 0.00000 0.00000 2015.09.18 11:33:25 0.63381 0.00 0.00 0.00 0.00
Additionally, in my open trades i now have this entry which i know did not trade as reflected in daily confirmation of 17 of September with the trade entry reflected.
35985061 2015.09.17 20:39:29 sell 0.08 nzdusd 0.63381 0.00000 0.00000 0.64476 -0.20 0.00 0.00 -87.60
as reflected in my attached account details. And my doubt were confirmed by daily confirmation sent from ticmill
After my complaint to Tickmill (copy of e-mail is attached) The phantom nzdusd 0.8 that was open, now closed.
This are link to the screen shot taken
https://www.mql5.com/en/charts/3960160/nzdusd-m5-tickmill-ltd
https://www.mql5.com/en/charts/3959309/nzdusd-m5-tickmill-ltd
What my investigation reveals.
I have two nzdusd , one 0.1 lots at 0.63381 and 0.18 lots 0.64013 which are 6332 points (4 digit platform), i close 35605254 at ~+160 points, and i suppose to have my account added with ~16 dollars it was deducted with 63.20 dollar and my trade 35927640 of 0.18 lots was partially (not by me because this exist on tickmill mt4 platform). And after my complaint, the partial closed trade was close (not by me)and appended with another ticket no..
stop orders. What make things worse is the fact that the contact person will not be logical in their presentation and/or argument; and there is no way you can win illogical argument, so, i waited patiently to get them red handed.
Here are the trade orders in contention, all in nzdusd that i opened.
35927640 2015.09.17 20:39:29 sell 0.18 nzdusd 0.63381
35605254 2015.09.09 23:55:24 buy 0.10 nzdusd 0.64013
The trades with the ticket numbers 35605254 and 35927640 As reflected in daily confirmation dated Thu, 17 Sep 2015 15:15:40 -0700 The meta4 used adopted GMT+2. I closed the trade with the ticket no 35605254 at 11.33.23 am (GMT+2) ~+160point with ~16 dollar profit but to my surprise, account was deducted with -63.20 dollar and looking at my account history this is what i see these closed trades.
35605254 2015.09.09 23:55:24 buy 0.10 nzdusd 0.64013 0.00000 0.00000 2015.09.18 11:33:25 0.63381 -0.26 0.00 3.06 -63.20
35927640 2015.09.17 20:39:29 sell0.00 nzdusd 0.63381 0.00000 0.00000 2015.09.18 11:33:25 0.63381 0.00 0.00 0.00 0.00
Additionally, in my open trades i now have this entry which i know did not trade as reflected in daily confirmation of 17 of September with the trade entry reflected.
35985061 2015.09.17 20:39:29 sell 0.08 nzdusd 0.63381 0.00000 0.00000 0.64476 -0.20 0.00 0.00 -87.60
as reflected in my attached account details. And my doubt were confirmed by daily confirmation sent from ticmill
After my complaint to Tickmill (copy of e-mail is attached) The phantom nzdusd 0.8 that was open, now closed.
This are link to the screen shot taken
https://www.mql5.com/en/charts/3960160/nzdusd-m5-tickmill-ltd
https://www.mql5.com/en/charts/3959309/nzdusd-m5-tickmill-ltd
What my investigation reveals.
I have two nzdusd , one 0.1 lots at 0.63381 and 0.18 lots 0.64013 which are 6332 points (4 digit platform), i close 35605254 at ~+160 points, and i suppose to have my account added with ~16 dollars it was deducted with 63.20 dollar and my trade 35927640 of 0.18 lots was partially (not by me because this exist on tickmill mt4 platform). And after my complaint, the partial closed trade was close (not by me)and appended with another ticket no..