Problem XTB has not processed my withdrawal 20+ days

[Si Walk]

FPA is not providing trading mate, it's a Forum and educational website about the Forex.

Is FPA supposed to be just about Forex?

 

[ScarletPipernel]

I received a response from the FCA directing me to file my complaint with the French board. However if XTB are registered in the UK why can’t they handle it? I can almost hear the sigh of relief as they shuffle this outside their jurisdiction.

Also unexpectedly, a response from XTB. This time they say they haven’t begun the transfer because the “accountant was unavailable.” What do you think about that?

 

[FxMaster]

I received a response from the FCA directing me to file my complaint with the French board. However if XTB are registered in the UK why can’t they handle it? I can almost hear the sigh of relief as they shuffle this outside their jurisdiction.

Also unexpectedly, a response from XTB. This time they say they haven’t begun the transfer because the “accountant was unavailable.” What do you think about that?

Did you write back to them about this sentence "However if XTB are registered in the UK why can’t they handle it?"

 

[ScarletPipernel]

Did you write back to them about this sentence "However if XTB are registered in the UK why can’t they handle it?"

No I haven’t. I’m sure they will declaim responsibility. Do you think there will be any benefit from asking? I am preparing to contact the French authorities.

 

[ScarletPipernel]

I received another message from XTB. This time they asked me to send my account information in some other format, even a screenshot, because PDFs are insecure and can be altered. However this makes no sense as screenshots can also be altered, even more easily.

However I complied and sent back an exact screenshot of the PDF.

 

[oscarra]

I am preparing to contact the French authorities.

Just call them and thing’s will start to speed up, no need for stress

https://www.amf-france.org/en/amf-ombudsman/how-mediation-works/what-ombudsmans-remit

 

[FxMaster]

I received another message from XTB. This time they asked me to send my account information in some other format, even a screenshot, because PDFs are insecure and can be altered. However this makes no sense as screenshots can also be altered, even more easily.

However I complied and sent back an exact screenshot of the PDF.

Just send them and then wait for the answer.

 

[oscarra]

at least the Fr. AMF should know them “ Very well…..just a 300k fine and blame

https://www.amf-france.org/sites/institutionnel/files/private/2021-11/decision-publication-site.pdf

 

[ScarletPipernel]

I received a very unusual email today. A welcome email from my XTB account representative addressing me by an incorrect name. What would you do in this situation?

 

[FxMaster]

I received a very unusual email today. A welcome email from my XTB account representative addressing me by an incorrect name. What would you do in this situation?

Can you please translate?