1wildhorse
Private, 1st Class
- Messages
- 434
i just got off live chat.as long as you are part of the ECN LP the 3 minute rule no longer applies so all timeframes are now acceptable
Please try to select the correct prefix when making a new thread in this folder.
Discuss is for general discussions of a financial company or issues related to companies.
Info is for things like "Has anyone heard of Company X?" or "Is Company X legit or not?"
Compare is for things like "Which of these 2 (or more) companies is best?"
Searching is for things like "Help me pick a broker" or "What's the best VPS out there for trading?"
Problem is for reporting an issue with a company. Please don't just scream "CompanyX is a scam!" It is much more useful to say "I can't withdraw my money from Company X" or "Company Y is not honoring their refund guarantee" in the subject line.
Keep Problem discussions civil and lay out the facts of your case. Your goal should be to get your problem resolved or reported to the regulators, not to see how many insults you can put into the thread.
More info coming soon.
I must agree. His support staff is awfully slow and running behind as it is. I have unanswered queries from Feb 26th and still am not able to access the EA bought on the 4th of this month.
when did you sent a request code for license from your VPS ?....we do not issues licenses over weekends, need to register them with LP and make sure they are works.
Please provide your Request code to support.....
I have sent it to you just now and sent it to support just over 50.5 hours ago. Perhaps the 24 time-frame given to users should be changed as I am not the only person to have this issue? Also, your support has not replied to messages sent since the 26th of February, and has only since started replying dealing with the license key (which I still do not have). I am just worried, anxious, and excited to actually use the EA that I paid $1000.00 for almost six days ago (the software had not even been sent until Saturday, and that was through you since support would not answer last week either). I understand about the weekend time, but that doesn't really help with the other issues people have had with support. I am not trying to bash you or anything; you seem to actually care about your customers and that has been a nice change of pace.
as explained...we need to register your License Key on servers with LP...so you don't have to register yourself with LMAX anymore...we sent it already, waiting for a reply...will take care of it tomorrow.